Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not think I have a confusion about Digital Ocean Inc.'s business. In their reponse, they did not mention that they are hosting [redacted] web site. I know that [redacted] is a domain name seller. Already contacted them via email and phone. They do not accept online complaints and they only want me to bid to purchase [redacted]. I plan to report their unethical business practice to FTC.In anyways, I want to know if Digital Ocean Inc is willing to contact [redacted] for me or relay my message to them. FYI, I made complaints to Digital Ocean Inc. based on the following info:[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It seems that the web page info has been modified after I filed a complaint using Revdex.com. The owner or so-called tech admin seems to have no intention of considering my request. Unfortunately, new web page displays more info incorrectly. Based on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make money. At this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, 2016. The ownership records of [redacted] has been changed very frequently as follows: [redacted]When this person enrolls as “tech admin” (not private domain service offered by [redacted]), phone number ([redacted]) and email address ([redacted]) are fake. A bit of google search shows suspected owner’s email address (See attached file). The domain name of this email address is also registered by [redacted] with the Indian island address. I strongly suspect that the owner of [redacted]should be reported to federal agency and state attorney general. Please, provide owner’s information if you care about my safety and privacy protection. Or could you take down [redacted] web site? Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My question to this response, and again I am willing to provide all correspondence and copies of ID, is if this were true how can a reasonable person not verify the ID when all security questions are correct and the customer offers additional information when rejected as verification. They claim they can give requirements to avoid circumventing security, clearly that was not asked for and it was made clear that I understand in instances where fraud is suspected addictions information may be required. I did in fact attempt to log in from a friends computer and understand how a different IP/computer can look like fraud. The issue is a reasonable person undertaands that on occasion people use other devices and when that happens again as a reasonable person I accept that I must prove my identity to prevent fraud. Again I ask what additional information is needed and refer back to the lack of service and hostile responses of their security team.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted],I'm sorry that you had a negative experience with trying to obtain a refund and felt like this was your only avenue to obtain a refund. I see that we received this complaint on April ** and we successfully refunded you on April ** based on the discussion in your support ticket with our...
team. Did you receive that message from our team? I also took a look into your account history, and I do see the email exchange between you and our team. Based on the way that we bill, in order to not be charged again in the future you need to fully destroy all servers. I see that it took between April * and April ** to receive this confirmation from you, and upon receiving it, our team issued a full refund and added credits to cover the additional invoice amount accumulated on your account. At this time your account has a $0 balance and a refund has been issued. Based on your original refund request, and this Revdex.com complaint, I feel that we've responded to all of your requests. If this is inaccurate, or if you have outstanding questions please let us know. Thank you,[redacted]DigitalOcean, [redacted]
Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matter.In your letter, you mentioned that you had called us, left a voicemail, and emailed. However, we do not have phone line--as we are an online company--and there is no history...
in any part of our system--not email nor even [redacted] or [redacted]) with any contact from you on any matter. Therefore, it sounds like you might have perhaps got us confused with a different company. It happens and I can help from here.The next step for you is to try to get in touch with the website directly. You can do this by looking up their WHOIS which happens to be from [redacted] (not us). You can find that information here: [redacted]In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can use. Here is the link to help: h[redacted]Using the above form will make sure that we receive and reply to your case. After all, we are here to help and I hope this gets you pointed in the right direction.Best,Thomas[redacted]
Hello,We want to make sure that you get the best possible support that we can offer.Given the details you have provided, I am not able to locate your complaint. I really want to get to the root issue here to help. Can you provide a Ticket ID? If you do not have one, can you please open an abuse...
complaint here: [redacted]With that opened abuse complaint, we can dive into the root issue and help sort out what is happening in this instance.Best,ThomasDigitalOcean
Hello,We highly recommend that you reach out to legal counsel for your concerns about this site compiling public record information about you. They can help you pursue any court orders that we would then be able to use to put an injunction on their server. Short of that court order, we will not be able to remove a server for providing access to public information. Again, please seek legal counsel.I would further note that we do not provide private interactions between our customers and ourselves. Therefore, we are not able to post on Revdex.com or provide to you those correspondence.Further, we do not remove or alter information or data on a customer's server. Each customer has autonomous control of the data on their server. In cases where the customer has violated the law or our T&C, we can and will take action such as powering down their server or removing their server altogether.Again, it is not a pleasant situation to see your public information compiled in one place and displayed easily but that does not necessarily mean that a violation of law has taken place. We recommend that you seek legal counsel to help further your complaint and this will be our continuing recommendation.Regards,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not think I have a confusion about Digital Ocean Inc.'s business. In their reponse, they did not mention that they are hosting [redacted] web site. I know that [redacted] is a domain name seller. Already contacted them via email and phone. They do not accept online complaints and they only want me to bid to purchase [redacted]. I plan to report their unethical business practice to FTC.In anyways, I want to know if Digital Ocean Inc is willing to contact [redacted] for me or relay my message to them. FYI, I made complaints to Digital Ocean Inc. based on the following info:[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It seems that the web page info has been modified after I filed a complaint using Revdex.com. The owner or so-called tech admin seems to have no intention of considering my request. Unfortunately, new web page displays more info incorrectly. Based on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make money. At this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, 2016. The ownership records of [redacted] has been changed very frequently as follows: [redacted]When this person enrolls as “tech admin” (not private domain service offered by [redacted]), phone number ([redacted]) and email address ([redacted]) are fake. A bit of google search shows suspected owner’s email address (See attached file). The domain name of this email address is also registered by [redacted] with the Indian island address. I strongly suspect that the owner of [redacted]should be reported to federal agency and state attorney general. Please, provide owner’s information if you care about my safety and privacy protection. Or could you take down [redacted] web site? Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My question to this response, and again I am willing to provide all correspondence and copies of ID, is if this were true how can a reasonable person not verify the ID when all security questions are correct and the customer offers additional information when rejected as verification. They claim they can give requirements to avoid circumventing security, clearly that was not asked for and it was made clear that I understand in instances where fraud is suspected addictions information may be required. I did in fact attempt to log in from a friends computer and understand how a different IP/computer can look like fraud. The issue is a reasonable person undertaands that on occasion people use other devices and when that happens again as a reasonable person I accept that I must prove my identity to prevent fraud. Again I ask what additional information is needed and refer back to the lack of service and hostile responses of their security team.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted],I'm sorry that you had a negative experience with trying to obtain a refund and felt like this was your only avenue to obtain a refund. I see that we received this complaint on April ** and we successfully refunded you on April ** based on the discussion in your support ticket with our...
team. Did you receive that message from our team? I also took a look into your account history, and I do see the email exchange between you and our team. Based on the way that we bill, in order to not be charged again in the future you need to fully destroy all servers. I see that it took between April * and April ** to receive this confirmation from you, and upon receiving it, our team issued a full refund and added credits to cover the additional invoice amount accumulated on your account. At this time your account has a $0 balance and a refund has been issued. Based on your original refund request, and this Revdex.com complaint, I feel that we've responded to all of your requests. If this is inaccurate, or if you have outstanding questions please let us know. Thank you,[redacted]DigitalOcean, [redacted]
Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matter.In your letter, you mentioned that you had called us, left a voicemail, and emailed. However, we do not have phone line--as we are an online company--and there is no history...
in any part of our system--not email nor even [redacted] or [redacted]) with any contact from you on any matter. Therefore, it sounds like you might have perhaps got us confused with a different company. It happens and I can help from here.The next step for you is to try to get in touch with the website directly. You can do this by looking up their WHOIS which happens to be from [redacted] (not us). You can find that information here: [redacted]In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can use. Here is the link to help: h[redacted]Using the above form will make sure that we receive and reply to your case. After all, we are here to help and I hope this gets you pointed in the right direction.Best,Thomas[redacted]
Hello,We want to make sure that you get the best possible support that we can offer.Given the details you have provided, I am not able to locate your complaint. I really want to get to the root issue here to help. Can you provide a Ticket ID? If you do not have one, can you please open an abuse...
complaint here: [redacted]With that opened abuse complaint, we can dive into the root issue and help sort out what is happening in this instance.Best,ThomasDigitalOcean
Hello,We highly recommend that you reach out to legal counsel for your concerns about this site compiling public record information about you. They can help you pursue any court orders that we would then be able to use to put an injunction on their server. Short of that court order, we will not be able to remove a server for providing access to public information. Again, please seek legal counsel.I would further note that we do not provide private interactions between our customers and ourselves. Therefore, we are not able to post on Revdex.com or provide to you those correspondence.Further, we do not remove or alter information or data on a customer's server. Each customer has autonomous control of the data on their server. In cases where the customer has violated the law or our T&C, we can and will take action such as powering down their server or removing their server altogether.Again, it is not a pleasant situation to see your public information compiled in one place and displayed easily but that does not necessarily mean that a violation of law has taken place. We recommend that you seek legal counsel to help further your complaint and this will be our continuing recommendation.Regards,[redacted]