Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It seems that the web page info has been modified after I filed a complaint using Revdex.comThe owner or so-called tech admin seems to have no intention of considering my requestUnfortunately, new web page displays more info incorrectlyBased on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make moneyAt this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, The ownership records of [redacted] has been changed very frequently as follows: [redacted] When this person enrolls as “tech admin” (not private domain service offered by [redacted] ), phone number ( [redacted] ) and email address ( [redacted] ) are fakeA bit of google search shows suspected owner’s email address (See attached file)The domain name of this email address is also registered by [redacted] with the Indian island addressI strongly suspect that the owner of [redacted] should be reported to federal agency and state attorney generalPlease, provide owner’s information if you care about my safety and privacy protectionOr could you take down [redacted] web site? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] they did not resolve the problem of my account, and credit back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matterIn your letter, you mentioned that you had called us, left a voicemail, and emailedHowever, we do not have phone line--as we are an online company--and there is no history in any part of our system--not email nor even [redacted] or [redacted] ) with any contact from you on any matterTherefore, it sounds like you might have perhaps got us confused with a different companyIt happens and I can help from here.The next step for you is to try to get in touch with the website directlyYou can do this by looking up their WHOIS which happens to be from [redacted] (not us)You can find that information here: [redacted] In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can useHere is the link to help: h [redacted] Using the above form will make sure that we receive and reply to your caseAfter all, we are here to help and I hope this gets you pointed in the right directionBest, Thomas [redacted]
Hi ***,I'm sorry that you had a negative experience with trying to obtain a refund and felt like this was your only avenue to obtain a refundI see that we received this complaint on April [redacted] and we successfully refunded you on April [redacted] based on the discussion in your support ticket with our teamDid you receive that message from our team? I also took a look into your account history, and I do see the email exchange between you and our teamBased on the way that we bill, in order to not be charged again in the future you need to fully destroy all serversI see that it took between April [redacted] and April [redacted] to receive this confirmation from you, and upon receiving it, our team issued a full refund and added credits to cover the additional invoice amount accumulated on your accountAt this time your account has a $balance and a refund has been issuedBased on your original refund request, and this Revdex.com complaint, I feel that we've responded to all of your requestsIf this is inaccurate, or if you have outstanding questions please let us knowThank you,***DigitalOcean, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ***, what is your fascination with questionsI clearly outlined that this case was complete and considered unresolved.// Revdex.com Complaint Closed, unresolved// Client does not wish to continue wasting time with business that is concludedIn order for the Revdex.com to appropriately process your response, you MUST answer the question above In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello [redacted] , As per our conversation through your DigitalOcean account, we have resolved this issue with your account being locked and you have been granted access once moreYou can access the personal information that you neededI do see that we replied to your inquiry in just over an hourWe will continue to do all we can in order to reduce that response time in order to more quickly resolve any future issuesI have included a note below about ways that you can help us in resolving the case even quickerWhile we do not publicly discuss issues on an account, we do want to note that fraud or abuse related issues are taken very seriously by DigitalOceanIn such cases, we will place a hold on an account and work with you to resolve the issue as we want to make sure that your account and payment information are secure I know in this case that your email was routed through your droplet on the accountWhen the hold was placed on the account, the email was no longer available to youThis slowed down our ability to communicate with you to resolve the issueWe strongly recommend that you have a non-account-dependent email so that communication can continue even in the event of a hold or outageWhile such events are rare, having an open line of communication will help to get you back up and running quicker If you do have any further concerns, please reach out to our Support teamWe are here to help Best, Thomas E [redacted] Platform Support Manager at DigitalOcean
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Digital Ocean is the worst Web host I've ever comes across in my lifeThe company advertises its "rules of conduct" for customers is to "agree" they will "not" transmit, distribute, post, store, link, or otherwise traffic in Content, information, software, or materials on or through the Service that (i) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, offensiveHowever, the company is allowing its customer Chris P***, owner of [redacted] to publish defamatory, abusive, threatening, offensive, fraudulent, libelous, and deceptive information about me, my company, my family, my customers, and my business partnersOver the last six weeks I called Digital Ocean multiple times, sent numerous emails, and even visited the company in person and spoke with the COOI provided them examples of over acts of violations of their so-called TOSThey are allowing there customer to steal and republish copyrighted material, and write racists, cyberstalking content about Jews and other minorities
Hi,It was determined that this customer had multiple accounts on our platform, which violates our termsAdditionally, on the customer's second account it was determined that they were hosting material and taking actions that violate our termsTherefore, we made the determination not to offer service to this customerThe $in question was a free credit that we are offering to verified users via a partnership, and this was not money paid by the customerIf there are any follow up questions, please let us knowThank you, [redacted] , DigitalOcean Support
Hi **,Thanks for reaching outI'll do my best to explain thingsFirst and foremost, your account is unlockedI have however removed the $creditAllow me to explain the steps that we took and why this is the correct procedureThe $credit that you added to your account is through the GitHub Student Developer packageThe goal of the program is to provide current students with credit so that they can learn, host and use DigitalOcean's services while they're still learning and in schoolI can see from your email address that you certainly do have a .edu email address, however it's an [redacted] email addressWe asked for a copy of copy of your valid student id and proof of enrollmentNeither were provided, and thus we've determined that you're not eligible for this promotionI'm sorry if this disappoints youWe took the action to lock your account because of the fraudulent signals that we received from your sign up and payment informationThere are many customers who signup with DigitalOcean with other's credit cards and we were taking steps to prevent what we felt like might be a future chargebackJust three days you've replied back to us and proved that you are who you say you are and thus your account is unlockedIt's also extremely abfor customers to come back to us 3+ months after initially opening a ticketIn this case, all of these signals were certainly a positive and I'll make sure to look into your ticket further to see if we can train our team on additional identifiersSince we have taken the step to provide you access to our service I believe that we have fulfilled your requestIf not, please do let us know what you're expecting and I'll follow up with youThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It seems that the web page info has been modified after I filed a complaint using Revdex.comThe owner or so-called tech admin seems to have no intention of considering my requestUnfortunately, new web page displays more info incorrectlyBased on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make moneyAt this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, The ownership records of [redacted] has been changed very frequently as follows: [redacted] When this person enrolls as “tech admin” (not private domain service offered by [redacted] ), phone number ( [redacted] ) and email address ( [redacted] ) are fakeA bit of google search shows suspected owner’s email address (See attached file)The domain name of this email address is also registered by [redacted] with the Indian island addressI strongly suspect that the owner of [redacted] should be reported to federal agency and state attorney generalPlease, provide owner’s information if you care about my safety and privacy protectionOr could you take down [redacted] web site? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] they did not resolve the problem of my account, and credit back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matterIn your letter, you mentioned that you had called us, left a voicemail, and emailedHowever, we do not have phone line--as we are an online company--and there is no history in any part of our system--not email nor even [redacted] or [redacted] ) with any contact from you on any matterTherefore, it sounds like you might have perhaps got us confused with a different companyIt happens and I can help from here.The next step for you is to try to get in touch with the website directlyYou can do this by looking up their WHOIS which happens to be from [redacted] (not us)You can find that information here: [redacted] In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can useHere is the link to help: h [redacted] Using the above form will make sure that we receive and reply to your caseAfter all, we are here to help and I hope this gets you pointed in the right directionBest, Thomas [redacted]
Hi [redacted] I apologize that you didn't receive the emailSince there is no question listed, there is not anything else to respond toThank you,***
Hi ***,I'm sorry that you had a negative experience with trying to obtain a refund and felt like this was your only avenue to obtain a refundI see that we received this complaint on April [redacted] and we successfully refunded you on April [redacted] based on the discussion in your support ticket with our teamDid you receive that message from our team? I also took a look into your account history, and I do see the email exchange between you and our teamBased on the way that we bill, in order to not be charged again in the future you need to fully destroy all serversI see that it took between April [redacted] and April [redacted] to receive this confirmation from you, and upon receiving it, our team issued a full refund and added credits to cover the additional invoice amount accumulated on your accountAt this time your account has a $balance and a refund has been issuedBased on your original refund request, and this Revdex.com complaint, I feel that we've responded to all of your requestsIf this is inaccurate, or if you have outstanding questions please let us knowThank you,***DigitalOcean, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ***, what is your fascination with questionsI clearly outlined that this case was complete and considered unresolved.// Revdex.com Complaint Closed, unresolved// Client does not wish to continue wasting time with business that is concludedIn order for the Revdex.com to appropriately process your response, you MUST answer the question above In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello [redacted] , As per our conversation through your DigitalOcean account, we have resolved this issue with your account being locked and you have been granted access once moreYou can access the personal information that you neededI do see that we replied to your inquiry in just over an hourWe will continue to do all we can in order to reduce that response time in order to more quickly resolve any future issuesI have included a note below about ways that you can help us in resolving the case even quickerWhile we do not publicly discuss issues on an account, we do want to note that fraud or abuse related issues are taken very seriously by DigitalOceanIn such cases, we will place a hold on an account and work with you to resolve the issue as we want to make sure that your account and payment information are secure I know in this case that your email was routed through your droplet on the accountWhen the hold was placed on the account, the email was no longer available to youThis slowed down our ability to communicate with you to resolve the issueWe strongly recommend that you have a non-account-dependent email so that communication can continue even in the event of a hold or outageWhile such events are rare, having an open line of communication will help to get you back up and running quicker If you do have any further concerns, please reach out to our Support teamWe are here to help Best, Thomas E [redacted] Platform Support Manager at DigitalOcean
Hi***, I apologize that you didn't receive the emailSince there is no question listed, there is not anything else to respond toThank you,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Digital Ocean is the worst Web host I've ever comes across in my lifeThe company advertises its "rules of conduct" for customers is to "agree" they will "not" transmit, distribute, post, store, link, or otherwise traffic in Content, information, software, or materials on or through the Service that (i) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, offensiveHowever, the company is allowing its customer Chris P***, owner of [redacted] to publish defamatory, abusive, threatening, offensive, fraudulent, libelous, and deceptive information about me, my company, my family, my customers, and my business partnersOver the last six weeks I called Digital Ocean multiple times, sent numerous emails, and even visited the company in person and spoke with the COOI provided them examples of over acts of violations of their so-called TOSThey are allowing there customer to steal and republish copyrighted material, and write racists, cyberstalking content about Jews and other minorities
Hi,It was determined that this customer had multiple accounts on our platform, which violates our termsAdditionally, on the customer's second account it was determined that they were hosting material and taking actions that violate our termsTherefore, we made the determination not to offer service to this customerThe $in question was a free credit that we are offering to verified users via a partnership, and this was not money paid by the customerIf there are any follow up questions, please let us knowThank you, [redacted] , DigitalOcean Support
Hi **,Thanks for reaching outI'll do my best to explain thingsFirst and foremost, your account is unlockedI have however removed the $creditAllow me to explain the steps that we took and why this is the correct procedureThe $credit that you added to your account is through the GitHub Student Developer packageThe goal of the program is to provide current students with credit so that they can learn, host and use DigitalOcean's services while they're still learning and in schoolI can see from your email address that you certainly do have a .edu email address, however it's an [redacted] email addressWe asked for a copy of copy of your valid student id and proof of enrollmentNeither were provided, and thus we've determined that you're not eligible for this promotionI'm sorry if this disappoints youWe took the action to lock your account because of the fraudulent signals that we received from your sign up and payment informationThere are many customers who signup with DigitalOcean with other's credit cards and we were taking steps to prevent what we felt like might be a future chargebackJust three days you've replied back to us and proved that you are who you say you are and thus your account is unlockedIt's also extremely abfor customers to come back to us 3+ months after initially opening a ticketIn this case, all of these signals were certainly a positive and I'll make sure to look into your ticket further to see if we can train our team on additional identifiersSince we have taken the step to provide you access to our service I believe that we have fulfilled your requestIf not, please do let us know what you're expecting and I'll follow up with youThank you, [redacted]