Digitel

I find it humorous that Revdex.com suggests that respondents should avoid emotion, but her response starts out with her stating that I am not a sane, functioning person who is unbalanced and unethicalHow is that not emotional? I haven't mentioned one thing about her personally or what I think her mental status isMy response stated the facts about her buying a set of phones that would not work together, but all she wants to talk about is the fact that we didn't do our job correctlyBut our job was done correctly, based on the phones she provided to us when we arrivedIt's like she never even acknowledged any part of my responseI understand that she did not know that she purchased the wrong phones in the beginning, but that is not our faultShe mentions that the desk set phones are supposed to be plug in and workAnd they were, she just didn't look at Page in the manual, which clearly shows how to plug them in to existing ethernet (data) wall jacksWe gave her an opportunity to pay a reduced invoice on Oct5'1', but we hadn't heard anything back from her by Nov2151, so we assumed she was never going to pay us at all, and turned her over to a collection agencyThe collection agency has been calling them repeatedly because we asked them to try and collect the money that we feel is owed to usI feel like these responses are going nowhere, and since neither one of us is ever going to see each other's point of view, I will drop any further action and collection efforts against her if the following items are addressed in a letter to meI must receive this letter by January 1511', IApologize to me for saying that I am not sane and not a functioning person who is unbalanced and unethical2. Admit that you did not initially purchase the correct telephones, causing us to run additional cables3. State that we did an excellent job and that you have had no problems4. Agree to withdraw any complaints or bad reviews against myself, Digitel or any Digitel employees5. Agree to sanction yourself from making any negative comments or reviews against myself, Digitel or my employeesWe have been in business for almost years and have never been sued or had a negative complaint made against usOur quality reputation speaks for itself.Best regards,*** * ***

Complaint: ***
I am rejecting this response because:This man is not a sane person. He has more excuses for his incompetency than anyone I have ever seenHis behavior is unethical and quite frankly un balanced at best. He is not normally functioning person.He arrived in my office at the behest of ***. I handed him the phones *** suggested I purchase. He had one simple directive, "Make them work." That's itHe claimed to be a professional with years experience, but did not examine the phones until after he ran the wrong lines. Fortunately, I asked for data to be ran to some of the extensions as wellOnce he finally read the manual, he let me know that I had purchased all "Master phones"I needed to return all but one of those and purchase "Slave Phones", (his words, not mine). I did that.The phones were suppose to plug in and work. When they arrived, they did not. Another person had to come out to my office to get the phones to work. Furthermore, they had different networks running in my office when they were done. I had to pay my computer guy to come out to reset everything. I contacted *** when I received the first bill they sent meThey were shocked at the price I was being chargedThis told me that I was being taken advantage of. They contacted Digitell about it*** *** called my office in a very threatening and condescending manner numerous times. I called *** and requested he not call my office again so he started emailing me ridiculously long condescending and threatening in my view, emailsI almost contacted the police at that time to file a harassment report. *** said she would rework the bill and send another billOn October 5th, I received an email with that bill. Later that week, I received the same bill in the mail. I honestly thought I had paid the bill through my bank's online Bill Pay and the situation was over. The payment didn't not process all the way throughI'm not sure what happened, but it happened to another check I thought I had sent about the same time. Two days before Thanksgiving I started receiving calls from a Jack Wright, weeks after the bill was received. They apparently turned over a week old bill to a collection agency. They gave me no second notice and made no attempt to follow up on the bill. Had they done so, I would have caught the mistake and remedied the situation I paid the bill I owed that day I was contacted.That was not good enough though. *** *** harassed me and my staff the following weekHe threatened my license, he even threatened my landlord with a lien. This is illegal activity on the part of *** *** and *** ***. He continues to harass my staff. *** filed a police report this week. This bill has been paid. Mr Slaughter tried to take advantage of a female small business ownerHe thought I would just pay the bill for his mistakes. He is unethical in my opinion*** response to his first bill is all the proof I need for that statement Both assistants in my office witnessed the entire ordeal. They are being harassed and it needs to stop now. He has the money we agreed to
Attached you will see the email and date I received the bill. I also have emails from my staff documenting the recent harassmentAfter the calls and emails, I felt rather unsafe in my own home. His behavior frightened me. It's just not the way people behave
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Then why did Digitell employee have to contact my computer service company to figure out how to hook up the phones? We simply have difference of opinion. I have paid the bill that I was presented with on October 5th There was no need to send the matter to a collection agency on November 15th A simple email or phone call would have brought it to my attention that the payment did not process from my bank This matter is over as long as *** *** no longer harasses me or my employees or pays people to do so A police report has been made and a police officer did inform the company *** *** hired that their methods were considered criminal harassment The manager told us that he would cease the efforts and that *** *** had requested they increase after the complaint was filed *** *** may not have been harassing me, but he paid people to do so after the bill was paid.The matter is closedHe has the money, and he can continue to believe in his personal supremacy
Regards,
*** ***

Please find our response to the complaint filed by [redacted], referred to as customer below. I have had two conversations with [redacted] on September 1, 2017, which I have recordings of, but they didn't go very well. Most of the below information was detailed on Invoice ## 23437, dated August...

22, 2017, which I have also included a copy of for you. We have been in business for almost 40 years and have never had a complaint filed against us and I know this is complicated, so I have tried to make it as simple as possible, but wanted to defend our position with all the facts as I know them. We were called by [redacted] to do some cabling at the office of one of their clients. [redacted] told us she was getting 4-Line Analog Phones. When we arrived, the customer brought out a box of phones for the tech and inside were 5 each identical Vtech 4-Line Phones that she had purchased from Amazon. All of the phones were the same brand and model number, they were all Vtech Model UP416 and they required connection to 4 telephone lines. We have installed many 4-Line Phones over the years and know that when you cable for 4-Line Phones you need 1 cable run to each jack location for the lines; as each cable has 4 cable pair (or 8 wires) in it and you need 1 cable pair per telephone line. Therefore, 1 cable can handle 4 telephone lines. The customer also asked us to run 1 data cable to each of the phone locations, so she needed 2 cables at each location, 1 phone & 1 data. This was based on what [redacted] told us and what she stated her needs were. When my tech arrived, Friday, August 18'1', the building manager came over to the [redacted] Suite and said they had very strict policies on how they wanted the cable run. All the cables needed to be run inside the walls, meaning no exposed cable, and all the outlets must be at standard outlet height. We adhered to that policy, which was time consuming. We had to run the cables through the fire walls, fight insulation and cut holes in the walls for the jack face plates and connecting cables. The type of construction (what is behind the walls and in the ceiling) and requirements, along with what equipment is being installed means everything in regard to the amount of time required. We were there on Friday from 9:30 AM until 4:30 PM. After the cabling was in place for the 4-Line Phones the technician connected the phones, but only 1 of the phones worked. Yes, he was puzzled. Since it was Friday at 4:30 the tech needed to return on Monday. On Monday morning, August 21st, the technician made a call to Vtech Technical Support to determine the issue and they stated that the customer had bought 5 each Master Phones Model UP416, but that system only supports 1 each Master Phone Model UP416 and the rest must be Desk Sets Model UP406. And while speaking to them he also found out the Model UP406 only required a data cable to work. There was no way of us knowing this without having the correct phones.My tech explained to the customer that she bought the wrong phones and she said that she would have to return them through Amazon. When she received the correct phones, we went back (another trip) and hooked them up for her because she said there was no place to plug them in. The Desk Set Model UP406 phones plug into the data jack and the computers plug into the phone set as a pass through for data. She states that her phones were out of service for a week, but as soon as she called us to tell us she received the correct phones, which was either August 23rd or the 24th, we went out and set them up for her. And yes, at the time we left that Friday only one phone worked, the Master Phone Model 416, but that was because the other phones she had would not work because they were not the correct model. This was certainly not our fault. All of the phone sets were working when we left on Thursday, August 2411`, after we set out and connected the Desk Set Model UP406. If there were any other difficulties we were not notified. Nothing was mentioned about her IT tech coming back to fix an issue and nothing was communicated to us about any issues since the installation was completed. My technician was the one that found that the phones she ordered would not work, and they needed to be "Desk Sets" Model 406. Again, a totally different model number than what she initially purchased. She bought the wrong phones, we did not sell her the phones, nor did we tell her what to buy or take any responsibility for their functioning. Our job was to furnish the cabling. We found the resolution to the problem, and, really that was not even our responsibility. Our only job was to install the cable per the requirements. Every other 4-Line Phone we have cabled for over the many years requires each incoming phone line to be connected to each phone set. This is what was indicated on the Master Phone Model 416 she provided. We followed what the documentation said for connection of the Model 416. Again, this cabling was predicated due to her error by originally buying all Master Phone Models 416. The only difference in cost to her, had we not run the 5 extra cable runs would have been maybe 2 extra hours of labor ($170.00) and some cable ($100.00) and a few parts (Jack Inserts $15.40). The technician that did this cabling has been doing this very work for 30 + years. 1-le does not daily and is honest and has been with me for over 20 years. I myself did not do the work as stated by the customer. In fact, I never spoke to anyone about the job until she called my office upset about the bill. I do know that nothing was spoken about cost before the job started and we charged our normal rate which is a mid-range labor rate for San Antonio. If someone does request a quote before any work is done, we are happy to do a site survey and accommodate them. Basically, she purchased the phones herself on line and we wired her offices as indicated by the Master Phone Model UP416. We had no idea there were different Desk Set Model UP406 phones and that they were IP phones. No way we could have known that. We went by what we were told and what the one phone, a Master Phone Model UP416 indicated for proper installation. She made the mistake and wants us to pay for it. Nope, that is not going to happen. I also was told that [redacted] gave her a credit of several hundred dollars on her account because they were involved in telling her what she needed to order.The customer called us on September PI when she received the bill and she said she had a problem with the pricing. I received the message and called her back to explain all the work that went into this job, but we just could not seem to get on the same page. I tried to reason with her, but she told me what she thought the job should cost (between $300 to $400), and that was not going to work. We stand behind our work and we stand behind our charges. I called her back one additional time to try and get it straightened out, but she claimed I was harassing her, and to not call her back. I was blown away by her attitude and figured to collect this money was going to be a fight and not sure it was going to be worth the hassle. She did not want to pay a fair price, period. I sent her an email, which she never responded to, and in that email, I did tell her to keep the money she offered. I was not going to accept the $300 or $400. I was insulted. I did not have the time to fight over this. After not hearing anything from her since September 151, my office administrator emailed her on October 51h and tried to settle with her. We made her an offer to reduce the labor charges, and to please let us know if it was acceptable. Again, we never heard anything back from her, so we thought she did not accept our offer. I was willing to settle at one time, but she did not accept it. We tried to negotiate this balance with her and make her happy, but she only wanted to pay us for 3-4 hours of work, even though the error was not ours. I know how people feel when they make a mistake like this and I was being nice. However, at this point, to give her any discount would make it look like we were trying to rip her off initially and I will not put up with that! When the collection company called me in late November, I said sure, go after her. They get to keep half of what they collect. She was turned over to them on November 2151and they asked for 3K I think. This was to recover my potential cost of the collections. I believe they are allowed that by law. That is their business. This is only the 3rd customer I have sent to collections in almost 40 years of doing business. And, the other two were on their way out of business before I could collect. I have never had anyone complain and refuse to pay their bill. And, 99.5% of our customers continue to use us year after year. When the customer called us on Nov. 22"d, after she was contacted by the collection agency, she said she had paid the $726.95 invoice from the October email offer. She stated the payment she sent us did not go through her banking bill pay service. Then she told us she had resubmitted it that day on November 22"d, but we still have not received that payment either. My office has received no payment from her. I feel that if she had not received a call from the collection agency we would never have heard from her. With the cost of the collection agency fee we want the full amount. If we go to court my attorney will charge a minimum of $2,500.00. Plus, attorney fees and court cost will be part of the plea. We will vigorously pursue this course as an option. She made the error in what she purchased and caused all this mess. We completed our job of running cable based on the information we were given and unfortunately based on her purchase mistake.Should my attorney contact her, she will ask for the withdrawal of this complaint against our good name.Best Regards,[redacted]