Digizip.com, Inc.

Revdex.com:
At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID ***
Additionally they continue to ask me to pay charges I do not agree to.
Sincerely,
/>
*** ***

Revdex.com:
I no longer need the complaint to be active in reference to complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I notified them that I wished the service discontinued on September * 2013, since I had moved from my apartment in Manhattan on August **, 2013. I have emailed and spoken with them on several occasions, and they agree that I should disregard to the billing notices. Recently they have been billing me only for taxes and finance charges, but it has cumulated over 10 months to about $30 or so I think. Now they want to turn me over to a collection agency.Desired Settlement: I want them to quit billing me and to take me off the collection agency. I also want a letter of apology.

Consumer

Response:

At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].

Sincerely,

Review: digizip contacted my store did not speak to an owner changed my phone service no written authorization given no notification refuse to cancel called to cancel 11/**/13 when bill received continue to bill bait and switch activity very nasty will not stop billing not acceptable business practices many phone companies continue to do this to customers spend enormous amount of time to get phone returned to original provider lost service due too them tampering with my serviceDesired Settlement: stop the billing cancel old billing did not ask for service paid Verizon the entire time billed by both

Review: I signed up with Digizip a few years back. They promised me a very good flat rate service . A big saving over my older [redacted]. but soon after my bill was nearly double then promised.

I continued with them for a few more years. I use their website [redacted] to pay my monthly bills every month.

But the last three months they setup another site for bill payment, but the older website continue to work. Soon I realized all the payment I made the last three months was not properly credited.

So I decided to switched to oooma .com as my carrier.

10-**-14 . I ask [redacted] to port over my number from digizip . And that same day I called digizip and paid my remaining balance with digizip's operator with my credit card.

11-**-14. Digzip informed they will ports the number over on 11-*-14.

11-**-14 . my phone line went dead. Call the number you get the message " the number you dial is not in service. " . Digizip canceled my phone service. Now [redacted] can’t port over the number cos digizip is holding it.

11-**-14 I continue to my monthly bill in the mail. They still charging me as usual. But they disconnected my service and won’t release the number. I even did a conference call with both digizip and [redacted] tech support. but so far no luck

11-[redacted]+14. I still hasn’t got my number back.

Regards [redacted]Desired Settlement: I need them to release my number to [redacted]. help resolve this issue

Consumer

Response:

At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have not been Digizip customer since Jan. 2014. I am now with another carrier. Yet, Digizip keeps billing me hundreds of dollars each month since January. When I called Digizip, I was told that they have to verify something with my new carrier before stopping the billing. I cannot do anything to help that process. I don't understand why it is taking such a long time for Digizip to resolve this issue. I have had to file so many complaints against Digizip through the Revdex.com. The last complaint I filed, Digizip failed to respond. But there is no other way to communicate reasonably with anyone at Digizip. They keep saying "yes, ma'am" or "sorry ma'am" all day long but NO ONE actually resolves any issues. On top of that, they never even credited me the money I was owed for the MAJOR service disruptions I had back in Nov. 2013 (with voicemail) and when my DSL service was dropped in Jan. Because of the POOR service and POOR customer service, I left Digizip. DIGIZIP SHOULD NOT BE ALLOWED TO STAY IN BUSINESS LIKE THIS, when they are affecting customer's ability to run their own businesses. Everything with Digizip is outsourced to [redacted] or another country, so it is very hard to have someone locally actually do anything. STOP BILLING ME! STOP BILLING ME!Desired Settlement: I want Digizip to stop sending me billing invoices for services I do not have with them.

Consumer

Response:

At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].

Additionally they continue to ask me to pay charges I do not agree to.

Sincerely,

Review: I have had problems with Digizip phone/voicemail/DSL services since November 2013. I have now switched from Digizip to Verizon because Digizip is incredible irresponsible with handling business services, including billing. I removed my recurring credit card from my online Digizip account in early January 2014. However, on 1/**/14, Digizip charged me fully $119.57 for a whole month's service, even though I had no phone service or DSL service through Digizip on one of the phone numbers I had with Digizip (which was DISCONNECTED on 1/**/14 without my knowledge or consent by someone -- neither Digizip nor Verizon helped resolve this issue, and I was without DSL service for a few weeks until I switched to Verizon Fios/phone on 1/**/14. I lost that number permanently and was forced to obtain a new phone number.) Digizip just sent me a bill for February, claiming to bill me for the disconnected number/DSL service on that number, as well as for a phone service I NO LONGER HAVE WITH DIGIZIP. What is the MOST troubling is how Digizip charged my credit card that I HAD REMOVED FROM MY ONLINE ACCOUNT IN EARLY JANUARY. When I called to inquire about this, I was given a bogus story and the rep could not explain anything to me. I am so TIRED and annoyed with this company. They don't understand how disruptive they are to businesses. I DID NOT AUTHORIZE THE $119.57 CHARGE TO MY CREDIT CARD ON 1/21/14. MY FEAR IS THEY WILL CONTINUE TO CHARGE MY CREDIT CARD (I don't know how they still have my info) for February since they just sent me the bill for non-existent service with their company.Desired Settlement: I want Digzip to CREDIT MY ACCOUNT from 1/**/14 onward for the SERVICE I NEVER HAD. They also owe my credit for voicemail disruptions I had back in November 2013. No one cares about it, it seems. I WANT DIGIZIP TO STOP SENDING ME BILLS BECAUSE I NO LONGER HAVE ANY PHONE/INTERNET SERVICE WITH THEM.

Consumer

Response:

I no longer need the complaint to be active in reference to complaint ID [redacted].

Sincerely,

Review: I have been a customer of Digizip for years. Sometime between the evening of Nov. **, 2013 and the morning of Nov. **, 2013 (when I discovered the problem), my main telephone line had no dial tone. In fact, a recording said "that number is no longer in service." Obviously, this is a huge problem if potential clients call and think I am no longer in business!! I contacted Digizip on Nov. **, 2013 to report this problem and hours later, the dial tone was back on. I do not know how it was fixed, because Digizip didn't tell me what the problem was, even when I asked. I assumed everything was back to normal. On the morning of Nov. **, 2013, I tried to access the voicemail system, at which time I learned that I was no longer the authorized to access my voicemail using the # I was assigned by Digizip years ago. In fact, the access number I had been using for years now suddenly belonged to someone else (the recording had another person's name on it). I called at 7 AM on Nov. **th to begin the inquiry process. I first spoke to "[redacted]." He said the tech department will research the issue. A few hours later, I called and spoke with "[redacted]" who sent me instructions to "reset" my voicemail. First, he provided the same voicemail access # I had before, which when I attempted to access had someone else's recording on it. He then sent me an email saying his instructions were wrong, and that I should try another # (with a 215 Philadelphia area code). I don't know why he would give me an out of state #, but I tried, and that number did not even exist, according to a Verizon recording. I called Digizip again and spoke with "[redacted]." I got the same script about tech working on it. Three hours later, I called again, and spoke with "[redacted]" who told me the same thing -- tech is working on it. Digizip has the same script to tell customers over and over. There is no way to actually speak to someone in the "tech" department (assuming there is such a department). I asked for an explanation of WHY my phone line was not in service for a few days. The rep could not tell me what the problem was. I asked the rep to inquire with the tech department, because as a customer, I feel I have a right to know WHAT the problem was (i.e. what happened to cause my line to not have a dial tone from Nov. **-Nov. **). It is not okay for them to ignore my inquiry after the problem is "solved." Just because the line is up, doesn't mean I shouldn't know why it stopped working. And there is no way to tell if and when they will fix my voicemail and get me back my access number I had for years. There HAS to be explanation for WHY someone ELSE now is the owner of my access number. How does that happen??Desired Settlement: I would like Digizip to: (1) restore my voicemail service IMMEDIATELY so I do not lose business; (2) restore my ORIGINAL VM access number or at least give me a (212) area code number (and not an out-of-state non-existent #); (3) provide me with an explanation of what happened to my main phone line between Nov. **, 2013-Nov. **., 2013 when it had no dial tone; and (4) adjust my billing to reflect the non-service of my phone line from Nov. **-Nov. **, 2013 and my voicemail service until it is fixed.

Business

Response:

Reported Telephone Number: [redacted]

To whom it my concern,

This email is to answer customer Law Office of [redacted] complaint about the number [redacted].

Please see historical transcript of the issue:

11/** - Customer called in advising line [redacted] does not have a dial tone. Line has been tested and suspected an issue with the Central Office.

- Trouble ticket was immediately opened.

- Received Date and Time 11-**-2013 10:15 Eastern

- Commitment Date and Time 11-**-2013 20:00 Eastern

- Verizon Trouble Ticket Number [redacted]

11/** - at around 11:45am Customer/ [redacted] called in looking for Digizip Customer Care rep- [redacted] and would like to advise that problem has been fixed.

- We called Verizon Repair and found out that the problem has something to do with Verizon programming - Digizip has nothing to do with it. Even Verizon cannot tell why the line went down for almost 2 hours.

- We were able to verify it again with a supervisor of Verizon named [redacted] that it was a problem with the Central Office Switched board. The line must be reprogrammed in order for it to work.

- Trouble ticket [redacted] was closed out - 11/** at 11:11am (The same day).

11/** - at around 7:25pm [redacted] called in again informing Digizip that their Voicemail is not working. After 5 rings the call proceed to the generic voicemail recording.

- Digizip Customer Care rep [redacted] - checked customer service records and found an active Voicemail in the system, since it's a feature - Digizip must need to call the Verizon Business Office or National Market Center to verify if feature has been added correctly in the switch when they reprogram the line [redacted]. Unfortunately Verizon Business Office is already closed, just like regular businesses it is only open during 8am to 5pm.

11/** - Trouble ticket was opened for the Voicemail - [redacted]

- Upon calling Verizon Digizip found out that Voicemail feature is being checked in the the system.

11/** - Verizon repair called in advising that due to the reprogramming in the system, for some reason Voicemail stopped working -Verizon repair added it in the system and trouble ticket [redacted] has been closed out on 11/** at 11:45am.

- Tested the Voicemail and it worked, We were able to hear the customer own recording.

11/** - [redacted] again called advising Voicemail is already working.

Summary:

Line and Voicemail went down due to Verizon system and programming failure.

Line and features has been added and trouble tickets has been closed out.

Customer service is up and running up to this very day.

Note:

Digizip customer service hotline [redacted] is open 24/7. Customer can always contact us if problem persist.

We sincerly apologize for the inconvenience and rest assured that we will coordinate with Verizon to address this kind of cases.

Regards,

Service Delivery Manager, Digizip.com

WHOLESALE CARRIER SERVICES, INC.

How am I doing? Email my [redacted]

Review: I have not been Digizip customer since Jan. **, 2014. I am now with [redacted]. Yet, Digizip keeps billing me hundreds of dollars each month since January. When I called Digizip last month, I was told that they have to verify something with [redacted] before stopping the billing. I cannot do anything to help that process. I don't understand why it is taking such a long time for Digizip to resolve this issue. I have had to file so many complaints against Digizip through the Revdex.com. But there is no other way to communicate reasonably with anyone at Digizip. They keep saying "yes, ma'am" or "sorry ma'am" all day long but NO ONE actually resolves any issues. On top of that, they never even credited me the money I was owed for the MAJOR service disruptions I had back in Nov. 2013 (with voicemail) and when my DSL service was dropped in Jan. Because of the POOR service and POOR customer service, I left Digizip. DIGIZIP SHOULD NOT BE ALLOWED TO STAY IN BUSINESS LIKE THIS, when they are affecting customer's ability to run their own businesses. Everything with Digizip is outsourced to Philipppines or another country, so it is very hard to have someone locally actually do anything. STOP BILLING ME! STOP BILLING ME!Desired Settlement: I NEED DIGIZIP TO STOP BILLING ME FOR SERVICES I DO NOT HAVE WITH THEIR COMPANY. I also want a REFUND for the service disruptions I had. Giving me a "credit" on a billing invoice I am not responsible for paying (i.e. Feb 2014, Mar 2014 bills) does not count as a "refund." I want a REFUND CHECK sent me to at my business address immediately, and I do not want to receive any more billing invoices from Digizip. If Digizip needs to discuss with [redacted], then they should do it!!! I was told I cannot intervene in the process.

Consumer

Response:

At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].

Sincerely,

Review: We discontinued our service with Digizip on May [redacted], 2014, following a phone conversation with them in which they said we had to fill out a disconnection form. They emailed the form to me and I filled it out, signed it, and faxed it back to the number provided, as per their instructions. I then received a bill for the service for the month of June, when the service should have been discontued (the line it was servicing had already been disconnected by [redacted], so there is nothing for Digizip to service). When I called to dispute the bill I was told that the disconnection was still in process -- whatever that means. I finally reached someone named [redacted], who claimed she was a [redacted], who told me she would look into the matter and promised to call me back by 5:00 p.m. that day -- that was on Monday, June [redacted]. Today is Wednesday, June [redacted], and nobody from Digizip has called me back regarding this matter.Desired Settlement: I would like Digizip to acknowledge that the bill was issued in error and to remove the charge they are claiming, along with an apology for their error and for their deplorable customer service.

Consumer

Response:

At this time, I have not been contacted by Digizip.com, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Our phone service in a medical office has no incoming service for almost 2 weeks. We are not able to be reached by either phone or fax when in the office. Forwarding does not work either. I have repeatedly called the Digizip and even am in contact with the supervisor. Almost every time I call I have to repeat my complaint, nobody knows wht is going on. The only thing they have do ne so far is escalate the ticket. I have heard this response a half a dozen times-however, it is now almost 2 weeks later and I still have no incoming service on both my phone lines.Desired Settlement: repair of the phone lines, which are handled by Verizon and have to be dealt with by them.

Business

Response:

To whom it my concern,

Good Afternoon,

Please be advised that We/Digizip already talk to our Customer [redacted] since last August **, 2013.

[redacted] - Ms. [redacted] verified that line [redacted] is up and running with no other issues.

[redacted] Ticket was close out and verified line is still working.

[redacted] 9:58am est - Digizip Customer Care Manager [redacted] called Ms. [redacted] to verify if service is up and running. Ms. [redacted] informed us that "Service was up and running since last week" and she has no other complain or service problem issue with the account. [redacted] provided Digizip customer care hotline for future reference.

Please Close the case.

Thank you.