Dignity Health billing dept would not speak to my husband though we have sent in permission as well as signed paper work allowing them to speak to him. They told my husband I had to call back today before 5 pm.
I spoke to Ifeoma and to her supervisor, Mike Rodriguez, who informed me he had worked in Insurance billing for 16 years!
They both were argumentative and rude. They both said Dignity could not resubmit a bill. Mike finally agreed "as a courtesy to call the insurance Co. and request they reprocess the charge for date of service 7.26.17. I have been through this so many times where the Ins. Blue Shield, will tell us they are waiting for the provider to resubmit another bill. This is because of a change in insurance coverage where my primary payor (Anthem) was no longer our carrier and our secondary became the primary as of June 1st 2017.
Everyone was notified prior to June 1st of the upcoming change and it was duly noted.
We have had to call Blue Shield close to 15-20 times and climb up the ladder to get this change placed in the multiple departments which don't seem to communicate with each other. It might get changed in on screen but not in others.
As a nursing supervisor, I too have worked in medical insurance as well as the hospital.
Customer Service and affording each person dignity is very important.
Meanwhile, this saga continues! It is difficult enough with out having to deal with stubborn, rude, argumentative representatives in the billing dept. and their management.
Dignity Health billing dept would not speak to my husband though we have sent in permission as well as signed paper work allowing them to speak to him. They told my husband I had to call back today before 5 pm.
I spoke to Ifeoma and to her supervisor, Mike Rodriguez, who informed me he had worked in Insurance billing for 16 years!
They both were argumentative and rude. They both said Dignity could not resubmit a bill. Mike finally agreed "as a courtesy to call the insurance Co. and request they reprocess the charge for date of service 7.26.17. I have been through this so many times where the Ins. Blue Shield, will tell us they are waiting for the provider to resubmit another bill. This is because of a change in insurance coverage where my primary payor (Anthem) was no longer our carrier and our secondary became the primary as of June 1st 2017.
Everyone was notified prior to June 1st of the upcoming change and it was duly noted.
We have had to call Blue Shield close to 15-20 times and climb up the ladder to get this change placed in the multiple departments which don't seem to communicate with each other. It might get changed in on screen but not in others.
As a nursing supervisor, I too have worked in medical insurance as well as the hospital.
Customer Service and affording each person dignity is very important.
Meanwhile, this saga continues! It is difficult enough with out having to deal with stubborn, rude, argumentative representatives in the billing dept. and their management.