Dignity Moving, LLC Reviews (1)
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Dignity Moving, LLC Rating
Address: 3030 S Rural Rd Suite 115, Tempe, Arizona, United States, 85282
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First of all, [redacted], we would like to apologize that your experience was anything short of excellent. As far as the damages to your furniture, this is unacceptable, but please understand that these sort of things do happen. There was a new employee on the crew that moved you, who is still in the...
process of being trained, so again, for this we apologize. We have compensated you $162.50 for the damages to your furniture, which we believe to be more than the $.60 per pound per article, that we typically pay for any damages in any similar situation. This compensation was all under the verbal agreement that you would be happy and this would be settled, which you clearly weren't. We take pride in every move and if you feel like we did not compensate you properly for the damages to your furniture(at $.60 per pound per article), please let us know and we would be more than happy to do an in house assessment of the damage. We believe a full refund is unfair, as we still performed a service for a customer. Again, we are terribly sorry for your experience with us, and we strive to make this right!