Dilday TV Sales & Service

Dilday has had my tv for a total of nine days for repair. I've since received nothing but one excuse after another. First, it was the wrong part shipped to them , now it was a defective part. Repair the tv and return it back to me.Product_Or_Service: TV repairDesired Settlementrepair the TV and return it [redacted]. No more of your bull[redacted].Business Response Mr. [redacted] called our shop on Friday, May 30, 2014 requesting TV service. We picked his TV up the following Monday, June 2. We diagnosed the problem, and called him on June 3 with the diagnosis and estimate, which he approved. We ordered the part on June 4, and received the part on June 6. Unfortunately, the part we received was defective. We called Mr. [redacted] and left him a message to explain that we had received a defective part, and that we would have to reorder it. Because of the lateness of the day on June 6, Friday, we did not order the replacement part until June 9, Monday. We expect that we will have the part before the end of the week.We have done nothing wrong, and are working to get Mr. [redacted]'s TV repaired. We are not able to prevent receiving the occasional defective part.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)this[redacted] person is full of it and he knows it. All I want is to have my tv returned ASAP, enough of this nonsense.By the way there is a difference in "defective" and "wrong" part.Final Business Response Per his request, Mr. [redacted]'s TV has been returned to him.

I am writing today to complain of the poor repair service I'm currently receiving from Dilday TV Sales and Service located on Winchester Rd.I was visited by a representative of Dilday, Mr.[redacted], at my home on November 14, 2014.I was told that the software need updating and will return on Monday. No call accompanied with no show. I called and was told there is a delay with parts and [redacted] TV's due to the storm up North.[redacted] apologized for not calling to inform me that a board was needed.The shipment arrive November 19.[redacted] stated depending on arrival, he may get it out that same day.I requested the next day.On Wednesday, NO CALL NO SHOW.I called, only to find out, the part was not ordered that he contacted [redacted] and they said the part was not among the shipment.He was reordering it.Still NO CALL, so I call only to find out this call that the wasn't order. [redacted] returned the call for the first time on November 25,2014 at which time I contacted the warranty company and [redacted]. The message which is recorded stated that he knew the problem.The part was ordered, rerouted due to the weather and had to be reordered.I'm now without a T.V. for Thanksgiving, which was a great conversational piece about the poor service render. I called the next day only to be told the part was on back order and will arrive Dec. 1.On Dec.1,I was told the part was defective. Sounds familiar reference complaint filed 07/14/2014.On Dec.2, [redacted] left a recorded message that the defective part is not defective its missing a part that no longer comes as part of the board.I called on Dec.3; spoke with the owner[redacted] whom knew nothing about the repair. He stated he had a person to do that.That person was on lunch and couldn't be reach. Mr. [redacted] stated he would have [redacted] call me back. No call; so I called back 2 hours later, only to find out that the needed part is on back order until Dec. 08.I'm most annoyed that I have a tarnished impression of Dilday TV. I've heard great things about Dilday which is one of the main reasons I choose your store. But to my surprise, I'm at the receiving end of unacceptable repair service. Your company has been known to provide good services, and such events tarnish Dilday T.V., so please address this issue soon. I trust this is not the way Dilday T.V. Sales and Services wishes to conduct businness with valued or future customers.Desired SettlementI would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation ( which has been reported twice) from recurring. It is known that occasional defective parts are shipped but if this is your business you might shop elsewhere for effective parts. This appears to be an recurring issue. I further would like to have my T.V. repaired without the ongoing excuses or replaced (a New one as stated by[redacted]) Although, you might not see the excuses as that; it comes across as excuses to your customer.Business Response We share Ms. [redacted]'s concern regarding the availability of parts for her television. Unfortunately, there is not much we can do about it.The basic information in Mrs. [redacted]'s complaint is accurate; we are unable to get the part from the manufacturer. The fact that they sent us the wrong part the first time is frustrating, but it is beyond our control. It is also beyond our control that they do not have the correct part. We have given the part number to the warranty company, which has verified that it is not available. This is a regrettable situation. We would very much like to repair Ms. [redacted]'s TV; we don't get paid until we do. However, repairing the TV requires a part which we cannot get right away, due to no fault of our own.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have read the response of Dilday TV and find it alarming, that a TV Repair Center can not provide a service they specialize in. Their noted response went from not having the correct part; to unable to get part from manufacturer; to unavailable, which was verified by the warranty company. Oddly enough, when I got home on the 9th of December (yes the same day as the response) recorded was the part is due to arrive on the 10th. We will get the part in and deliver . To know surprise to me, the TV was not delivered; nor did they call. I received a call for delivery while I was on travel. The television was finally delivered on the 15th of December. I currently have the TV but can't view it because the remote doesn't work now. They repaired the TV without the remote. I asked for a before noon appointed and was told someone will call with a time. When I received the call; they where coming out. We can't continue to miss days of work for a TV that has been at Dilday for 1 month and 1 day. I must admit the TV did play but when turned off and back on...NOTHING. Maybe I'll get to watch the TV before 2015. Their failure to detail progress renders questions to the good name and/or service the company had in the community.Final Business Response