Dillard's Inc.

Our records indicate the contract *** was cancelled on 09/06/Our portion of the refund was sent to PayLink, the lienholder, on the following business dayI have spoken with Mrs*** on multiple occasionsShe did state that she is aware the Century is not at faultMrs*** has
made multiple attempts to collect her cancellation refund from the seller, Express Protect*** states that everyone she has spoken with from Express Protect has given her the run aroundShe has been advised by Express Protect the her refund is either on the way, or lost but has been reissuedOnce Century was made aware of the situation on 11/29/2016, we stepped in and will be refunding her directlyOn 12/05/Mrs*** was contacted by Century Customer Service to inform her that she should be receiving a refund form Century

Upon review of Mr ***'s response, I still have to fall back on my yrs experience and agree with the experts, that this diminished engine condition was active at the time of sale and did not occur in the short period after the saleI was advised that the starting issue was a commonconcern of low compressionWhen the vehicle is hot and after a heat soak cycle becomes hard to start and runs rough.The concern in the engine is due to wear not a failure of a internal component in the engineIt is not a case of refusing to repair the vehicle, but the facts stated are thatthis was a pre existing condition to the sale of the vehicleThe contract states it will not cover pre existing concernsWe adjudicate the contractsfor the holder of the contracts and are bound by the contract. *** *** *** also have come to the same conclusion and made generous offers to you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mealthough I find their business practices to be less than savory. At no time during the submittal and review period did the company make an attempt to contact me to obtain the required documentation. Thank you for your assistance in this matterI believe that without your organizations assistance that I would still be given the run-around by this company. In the future I will be certain inform my friends and family members to research (Revdex.com) before agreeing to a vehicle warranty provided by the used vehicle dealer
Best Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

***
Concern ***
The contract that you purchased is a legal and binding contractYou entered into this contract with the people you purchased it from
We are a claims administartion company that adjudicates claims per the contractWe can't change what the legal document
states as coveredIt is not a question of want or not but a question of legalityMaybe your concern revolves around the purchase
of the contract and what was stated to you, not with the adjudication of the contract

Complaint: ***
I am rejecting this response because:I kept the car running in good conditionGave it oil changes when it was necessaryProvided all documents I had when they askedHyundai even provided all paperwork when they asked for it, even though they said they didn’tThey’re crying over oil change that they said I didn’t doI say that wouldn’t cause the problem that it has nowThey’re just looking for any reason not to pay out on fixing my carI hope they grow a conscience and realize what they’re putting people throughHow sad
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI Just don't want to deal with wasting my timeObviously they don't care and I've had enoughAfter I was told that they would wave the detectable, my repair shop said that I needed to pay the deductible because a century service supervisor did not approve waving the feesA few hours after I went to pick up my vehicle century service finally decided that they would now waive the fee that was described in the letter that was sent through the Revdex.com.I had to wait an extra two hours for my vehicle and take off from workI think I talked to no less than five customer service reps who I had to update each time I spoke to them because there was not one point of contact, and apparently writing/reading notes is not a common practice thereCommunication was horrible! My repair shop said that they will never take a vehicle that has century service as a providerOne customer service rep said "tell your repair shop to man up and stop being babies" (I have a recording of this statement)I submitted a complaint in about my car needing to be fixed and they said I wasn't covered under warranty, I just found out that it was coveredThis company is unethical!At the very least remedial training for customer service for their supervisors is completely appropriate!
*** *

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.comSince this matter has been brought to my attention I have contacted the service contract and they have agreed to Goodwill this repair for Customer Satisfaction for *** *** ***I want to remind the customer that this repair is not a covered repair under his service agreement
because the failed component is not an internally lubricated component but again, it has been Goodwilled for himWe want to Thank Mr *** for supporting his selliing dealer and hope that he will return to them in the future for his automobile needsAny questions feel free to contact me

Complaint: ***
I am rejecting this response because:Century Automotive states that, "at time of purchase, the vehicle must be in properly working condition." This vehicle WAS in properly working condition upon purchaseWhen I showed up at the dealership to look at the vehicle, it started fineI did a test drive, and everything worked fine, there was no issues with idling, or running in generalThe next day, my wife had came to look at it, and for us to sign the purchase papersAgain, she test drove itIt started with no issues, and during the test drive, everything was running fineIt wasn't until several days later that I was noticing any issues at allIt takes more than a couple seconds for the ignition to crank the motor onIf the car had been driven recently, then it would take even longer, sometimes two tries to startThese issues were not present during mine and my wife's test drives, or I wouldn't have purchased the vehicleIf Century Automotive's defense is that the vehicle must be working properly, and from what both of us could tell that it WAS, yet they're still refusing to fix the issue, then before these contracts are sold Century Automotive needs to do their own "properly working" checks on the vehiclesThe dealership whom I purchased this vehicle from, *** *** *** ***, contacted me on 8-11-16, and offered me a solutionThey said I could bring the car back to them, they would cancel the service contract with Century Automotive for a 100% refund, and they would work with me to get a different vehicle for around the same price or lowerI told them I would have to think about it, and have not responded yetI have thought about taking that offer, if Century Automotive still refuses to fix this
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***