Dillard's

On September 9th, 2016, Century Automotive Service Corporation (“CASC”) received a call from Ms [redacted] - [redacted] regarding the initiation of a GAP claimThe CASC claims adjuster advised Ms [redacted] - [redacted] of the claims process, and of the needed documents to process and file the GAP claimOn September 16th ,CASC received copies of the Retail Installment Contract, the GAP Amendment, and the Extended Warranty Cancellation Report from Ms [redacted] - [redacted] On September 20th, 2016, CASC received copies of the Insurance Settlement Summary and the Fair Market Valuation, and advised Ms [redacted] - [redacted] of the remaining documents that were needed to complete her claimOn October 13th, 2016, CASC received a copy of the payment historyOn November 21st, 2016, Ms [redacted] - [redacted] called to inquire on the status of the claimShe was advised that remaining documents needed to complete her claim were copies of the Insurance Settlement Check and the Insurance Declarations pageOn November 22nd, 2016, the last required document was receivedOn November 23rd, 2016, the claim was sent to final reviewUpon review of the documents, the date of loss was listed as July 28th, Century Automotive was not notified of the loss until September 09th, As of November 23rd, the claim has been finalized and payment will be mailed to the lender as disclosed in Ms [redacted] - [redacted] GAP Amendment ContractCASC has been pleased to assist Ms [redacted] - [redacted] in the process of filing her GAP claimUpon receipt all documentation, the claim was processed in two business days

To whom it may concern, Our first notice of this matter was on August 3, when CASC received a letter from the contract holder requesting cancellation of the contract and a pro-rata refundOn November 16, CASC received a complaint from the contract holder via the Revdex.com At that point, this matter was forwarded to the compliance department for further investigation and responseUpon investigation into the cancellation request, an internal miscommunication regarding the cancellation of the contract holder’s specific contract type, was discoveredThis miscommunication was resolved and CASC began processing the cancellation requestAt that time, it was discovered additional information was necessary from the contract holder regarding the vehicle’s mileage at the time of sale and began contact with the contract holder to gather this informationUpon receipt of the additional documentation, CASC cancelled the Contract and issued its portion of the pro-rata refund to the Selling DealerOn December 4, CASC issued its pro-rata refund to the Selling DealerThe Selling Dealer will then issue the total pro-rata refund to the contract holderCASC advises that the contract holder allow at least two (2) weeks for internal processing by the Selling Dealer.Please feel free to contact me with any additional questions or concerns, Century Automotive Service Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI Just don't want to deal with wasting my timeObviously they don't care and I've had enoughAfter I was told that they would wave the detectable, my repair shop said that I needed to pay the deductible because a century service supervisor did not approve waving the feesA few hours after I went to pick up my vehicle century service finally decided that they would now waive the fee that was described in the letter that was sent through the Revdex.com.I had to wait an extra two hours for my vehicle and take off from workI think I talked to no less than five customer service reps who I had to update each time I spoke to them because there was not one point of contact, and apparently writing/reading notes is not a common practice thereCommunication was horrible! My repair shop said that they will never take a vehicle that has century service as a providerOne customer service rep said "tell your repair shop to man up and stop being babies" (I have a recording of this statement)I submitted a complaint in about my car needing to be fixed and they said I wasn't covered under warranty, I just found out that it was coveredThis company is unethical!At the very least remedial training for customer service for their supervisors is completely appropriate! [redacted] *

Hello my name is Adriane S., I am writing a review on Dillard's West Farm to Market Road Cedar Hill, Tx I am visiting Dallas , Tx on a job assignmentI went out to thePark Mall too Dillard's shopping I saw some Ugg's boots that was priced @ $I like The sale person went to check and didn't have my size, the sale person then ask me what area I live in so she could check another store, So then she called over too The Cedar Hill store where they had my size , They were put on hold I drove over to pick them up and was charge $106.00+ taxAfter being charge that I called and ask for the shoe managerI talked to the shoe manager by the name of DeeHe said that those boots was suppose to be $and it's nothing he can do for me He stated that I need to go back to the Park Mall and talk to them, MrDalso stated why did I buy the boots if the price wasn't what it suppose to ring upThen he went on and said the only thing he can do is I can bring the boots back to the Cedar Hill Dillard's and he will return them and I will have my money back and I can start all over shoppingI was confusing him he can no longer talk too meAfter talking to MrDthe shoe managerI called and asked for the store manager MrsJill WI explained everything to her, MrsWsaid she understand she would call to Park Mall and talk too the shoe manager and and get back with me ,don't worry I will be taken care ofShe never call backI call her on today 01/16/and ask her have she got a chance to talk to anyone She said she called to Park Mall and (they) do not rememberand because of that the boot is showing $in her system she cannot over ride,that Ugg's rules are so strictand because they do not remember me she can't adjust the price I have too pay the $ If the boot was not suppose to price at $until the New Years sale that had nothing to do with meSo how are MrDand MrsWare going to hold me accountable You may contact me @ [redacted]

I have been shopping at Dillard's for many years nowBut these past few Dillard's employees have been following me around while I shoppedI am a victim of discrimination because one day I was at Dillard's in Columbus Ga I went upstairs and came back and their was the black security guard just starring at meOn another occasion this other black Dillard's security guard followed me out on to the food court to see if I had shop lifted anythingI took off my coat and he saw I haven't taken anything, but I had my receipt to proof for the items I purchasedI am being harassed and targeted because I am a single white woman, and I made a bad review of Dillard's and gave them a startWell people didn't like my review because they called it racistI said nothing against black people except I don't like being discriminated either by their black security guards and them falsely accusing me of shop liftingSo Dillard's deleted my review and people started to harass me due to me posting a legit complaintWell I will not be shopping at Dillard's anymore if they think everyone is going to shop lift and white customers, are being harassed and targeted by their black security guard If they keep treating customers this way and giving into the other peoples complaints about removing peoples reviewsthey have already lost me as a customerThey will only lose many more if they only won't a certain type of customerI don't have to put up with being mistreated or harassed be I made a bad review about Dillard's

They repaired my retaining walls and a portion of my sidewalkThey came to make repairs again but never came to reseal the repairsOne wall and the sidewalk they repaired are a crumbling messThey would not respond to my calls and requests for my [redacted] to be refundedI would never recommend this company

Complaint: [redacted] I am rejecting this response because:Century Automotive states that, "at time of purchase, the vehicle must be in properly working condition." This vehicle WAS in properly working condition upon purchaseWhen I showed up at the dealership to look at the vehicle, it started fineI did a test drive, and everything worked fine, there was no issues with idling, or running in generalThe next day, my wife had came to look at it, and for us to sign the purchase papersAgain, she test drove itIt started with no issues, and during the test drive, everything was running fineIt wasn't until several days later that I was noticing any issues at allIt takes more than a couple seconds for the ignition to crank the motor onIf the car had been driven recently, then it would take even longer, sometimes two tries to startThese issues were not present during mine and my wife's test drives, or I wouldn't have purchased the vehicleIf Century Automotive's defense is that the vehicle must be working properly, and from what both of us could tell that it WAS, yet they're still refusing to fix the issue, then before these contracts are sold Century Automotive needs to do their own "properly working" checks on the vehiclesThe dealership whom I purchased this vehicle from, [redacted] , contacted me on 8-11-16, and offered me a solutionThey said I could bring the car back to them, they would cancel the service contract with Century Automotive for a 100% refund, and they would work with me to get a different vehicle for around the same price or lowerI told them I would have to think about it, and have not responded yetI have thought about taking that offer, if Century Automotive still refuses to fix this Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

After investigation on this concern I found that the documents in question were not properlydocumented in our systemThe payment could not be issed until the documents had been located.The payment of check will be issued on Monday April 25,in the amount of $I apologize for delay due to Century AutomotiveWe thank the customer for his patience and assistance

[redacted] Concern [redacted] If a refund is the way you would like to go then you will need to contact the contract holder and request paper work to apply for a refundThe selling dealer will need to process this request for you Any other assistance feel free to contack me at [redacted] Duane S***

[redacted] Concern [redacted] The contract that you purchased is a legal and binding contractYou entered into this contract with the people you purchased it from We are a claims administartion company that adjudicates claims per the contractWe can't change what the legal document states as coveredIt is not a question of want or not but a question of legalityMaybe your concern revolves around the purchase of the contract and what was stated to you, not with the adjudication of the contract

Complaint: [redacted] I am rejecting this response because:I will state again, that according to [redacted] shop report, this vehicle had passed all inspections, and was considered good. There was nothing in their report that indicated anything was bad. Which does mean, at the time of their sale/my purchase, this vehicle WAS considered in good, properly working condition. There was no indication of the engine issue. They didn't find one doing their shop inspections, and I didn't find one at time of purchase. There really is no other way for someone who is looking to buy a car to find out if it is considered good, other than test drives and dealer shop reports, which were all good. It wasn't until several days later, when I did start having problems, and started reading random internet forums about this specific car, that I even became aware of the compression issue. And mentioning [redacted] "many generous offers," was actually one, not so generous offer. All they had said was, I could bring the Mazda in to them, and he would work with me on finding a different vehicle. I did this on Monday, August 15th. He had several, several cars, on his lot. All of which he said he was "not into well enough to work out a deal." I had brought my mother-in-law to help look at the cars he had. After looking and asking about more than 5 cars, all of which he said he was "not into enough to deal," he said that if he eventually gets one that could work, he'll let me know, then walked back into his office and left us outside. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dear Revdex.comSince this matter has been brought to my attention I have contacted the service contract and they have agreed to Goodwill this repair for Customer Satisfaction for [redacted] I want to remind the customer that this repair is not a covered repair under his service agreement because the failed component is not an internally lubricated component but again, it has been Goodwilled for himWe want to Thank Mr [redacted] for supporting his selliing dealer and hope that he will return to them in the future for his automobile needsAny questions feel free to contact me

Complaint: [redacted] I am rejecting this response because:I kept the car running in good conditionGave it oil changes when it was necessaryProvided all documents I had when they askedHyundai even provided all paperwork when they asked for it, even though they said they didn’tThey’re crying over oil change that they said I didn’t doI say that wouldn’t cause the problem that it has nowThey’re just looking for any reason not to pay out on fixing my carI hope they grow a conscience and realize what they’re putting people throughHow sad Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mealthough I find their business practices to be less than savory At no time during the submittal and review period did the company make an attempt to contact me to obtain the required documentation Thank you for your assistance in this matterI believe that without your organizations assistance that I would still be given the run-around by this company In the future I will be certain inform my friends and family members to research (Revdex.com) before agreeing to a vehicle warranty provided by the used vehicle dealer Best Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dillards in Dothan, Alabama, is the worst store to buy anything I purchased two pair of shoes on sale on Sunday On Wednesday, I just happened to be in the store again and noticed the same shoes I just purchased three days earlier were now an additional 40% off Dillards told me they did not make "price adjustments" and told me if I returned they would "put them in the back" and not re-sell them to me (Very uglydon't you think?) I might understand if it had even been a week but THREE DAYS really Most stores will price match within a week to ten days Dillards obviously could care less about customer satisfaction Maybe they would care if everyone they "wronged" would stop buying there