The sheeting needed to repair the cabinet is on backorderI have called and checked on it several times, and will continue to do soI have offered to repair the floor where the water damage is around the cabinetI have the trim for the doorway, I was hoping to install in when I went back to
replace the wood back panel and repair the inside of the base cabinet
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the reply from Mr***He has failed to address our concerns in a timely mannerIt has been over two months since he was contacted regarding the issues we wanted covered under his warrantyHis response that he hopes to be back in town the week of the 12th doesn’t provide any more assurance than his previous repliesWe can’t count on him contacting us the week of the 12th since he implies that he might not be back in townMy house has been in disarray since AugustI have been waiting for Mr*** to honor his warranty since September and we still haven’t received our house keyThis is unacceptableWhen I originally contacted Mr*** about this job he was very attentiveHe even returned my first phone call regarding an estimate while he was on a cruiseHe and his son responded promptly to each phone call and text once they were hiredUnfortunately, since I paid him it is almost impossible to get him to respondI have left messages for him on his voice mail, sent text messages to both him and his son and lastly sent an email to him indicating the items we wanted addressed under his warrantyWe've gotten few responses from Mr*** since August and they have been brief and vagueI finally had to resort to contacting the Revdex.com to get him to respond to me and still his response is unacceptableI don’t feel that I should have to continue waiting indefinitely to have the damage repaired that was caused by Mr*** and his subcontractorAll I’m asking is that Mr*** refund my money so that I can hire a professional to fix the damage caused by him and his subcontractorA refund won't cover the cost to fix all the damage caused by Mr***I only included in the original complaint the hardwood floors, the accommodation’s while the hardwood floors are stained and refinished, the repair to the dining room wall, the replacement of the paint stained carpet, the kitchen cabinet and the baseboardsI didn’t include my personal hand towels, the family room carpet and the linoleum that the subcontractor damaged or having to have all of my locks rekeyed since my key seems to be lostIf necessary, I can provide estimates and pictures showing the damageIf necessary, I can provide estimates and pictures showing the damage
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The house key was mailed to them over a month ago.I hope to be back in town the week of Dec 12th.
I will be free to meet with them on the 19th or 20thLet me know what day and time would work best
The sheeting needed to repair the cabinet is on backorderI have called and checked on it several times, and will continue to do soI have offered to repair the floor where the water damage is around the cabinetI have the trim for the doorway, I was hoping to install in when I went back to
replace the wood back panel and repair the inside of the base cabinet
I'am out of town dealing with a family issueI have told the customer thisI told her I would be in touch when I got back in town
The house key was mailed to them over a month ago.I hope to be back in town the week of Dec 12th
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the reply from Mr***He has failed to address our concerns in a timely mannerIt has been over two months since he was contacted regarding the issues we wanted covered under his warrantyHis response that he hopes to be back in town the week of the 12th doesn’t provide any more assurance than his previous repliesWe can’t count on him contacting us the week of the 12th since he implies that he might not be back in townMy house has been in disarray since AugustI have been waiting for Mr*** to honor his warranty since September and we still haven’t received our house keyThis is unacceptableWhen I originally contacted Mr*** about this job he was very attentiveHe even returned my first phone call regarding an estimate while he was on a cruiseHe and his son responded promptly to each phone call and text once they were hiredUnfortunately, since I paid him it is almost impossible to get him to respondI have left messages for him on his voice mail, sent text messages to both him and his son and lastly sent an email to him indicating the items we wanted addressed under his warrantyWe've gotten few responses from Mr*** since August and they have been brief and vagueI finally had to resort to contacting the Revdex.com to get him to respond to me and still his response is unacceptableI don’t feel that I should have to continue waiting indefinitely to have the damage repaired that was caused by Mr*** and his subcontractorAll I’m asking is that Mr*** refund my money so that I can hire a professional to fix the damage caused by him and his subcontractorA refund won't cover the cost to fix all the damage caused by Mr***I only included in the original complaint the hardwood floors, the accommodation’s while the hardwood floors are stained and refinished, the repair to the dining room wall, the replacement of the paint stained carpet, the kitchen cabinet and the baseboardsI didn’t include my personal hand towels, the family room carpet and the linoleum that the subcontractor damaged or having to have all of my locks rekeyed since my key seems to be lostIf necessary, I can provide estimates and pictures showing the damageIf necessary, I can provide estimates and pictures showing the damage
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have met with Mrand Mrs***, We have agreed on a start and finish date for their project
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***