Dillsburg Excavating & Septic, Inc.

Review: I had a septic alarm installed, needing new wiring as the original one with the house was not connecting. I chose this company after finding them on my townships approved list and they did a good job pumping my septic, which I needed to do as I sold the house.

The job included hooking up a septic alarm (my own I had on hand) that needed to be plugged into the wall and run wiring from the alarm to my septic. (I had a new alarm on hand) That being one hole through my wood wall in my garage.

Less than two hours work done, I provided my own alarm and they ran wire from my box in my garage to my septic hooking up the floater. I gave them my credit card expecting $200 - $250, maybe $300 the most. Total cost $573.25 For that amount, a company should provide a written, or at a minimum an estimation of charges.

Did I ask for an estimate, no. I called the owner, who is very nice, but he said he wouldn't have given me one anyway. He said “when you take your car to the garage you don’t get an estimate…” I said <<< Yes you do and you get a call usually before the mechanic works on your car to tell you how much it’s going to cost. >>> When I asked if he felt that was a lot he said, “yes it’s a lot, everything is going up. Gas, insurance, EPA, groceries, etc. The job was done and done right, it is what it is”. I requested an itemized bill and did get one. Basically $114.00 in parts, $369.25 in labor and get this, $90.00 for “tool truck”. That is $184.63 an hour labor and I dont see how the parts were anywhere near $114.00 as I had the alarm on hand. Basically, for this amount of money an estimate of charges is warranted before any work should be done.Desired Settlement: I feel with work of this type and the time it took with parts that $250.00 is a reasonable amount. Perhaps $300.00 but that seems too high.

Business

Response:

Please see attached response.