Thank you for the opportunity to respond to complaint ID submitted to Revdex.comDimalanta Design Group acknowledges that [redacted] website has had multiple areas of service support needed within the scope of this concern.Detail of Service and Support Log:7/6/[redacted] - Support: Add New Image7/7/2015Support - ***: Images complete7/7/[redacted] - Support: Thanks!7/17/[redacted] - Support: Job Ops, Google Analytics7/17/2015Support - ***: Please allow 3-days for completion7/22/[redacted] - Support: Requesting update7/22/[redacted] - Support: Requesting update7/22/[redacted] - ***: Will review with Support Team7/22/[redacted] - ***: Edits completed on Monday7/23/[redacted] - Support: Requesting update7/23/[redacted] - [redacted] : Corrections7/23/[redacted] - ***: Requested Update7/23/[redacted] - [redacted] : ETA?7/23/[redacted] - ***: Updated Website, making edits to widget7/23/[redacted] - [redacted] : Corrections7/23/2015Support - Web Team: Bullet points7/24/[redacted] - ***: Update7/24/[redacted] - [redacted] : Corrections7/24/2015Support - [redacted] : Update7/26/[redacted] - Support: Corrections7/26/[redacted] - Support: Requesting update7/26/2015Support - [redacted] : Complete7/27/[redacted] - Support: Email push on Tuesday7/27/[redacted] - Support: Requesting update7/27/2015Support - ***: Complete8/9/[redacted] - [redacted] : Approach to site updates8/9/[redacted] - Support: Requesting update8/10/2015Support - ***: How to Contact Support Team8/11/2015Support - [redacted] : Credentials/Training8/11/[redacted] - ***: Credentials / Training8/12/[redacted] - Support: Homepage Errors8/12/2015Support - ***: Will investigate8/12/2015Support - Web Team: Homepage Edits8/13/[redacted] - [redacted] : ETA?8/13/[redacted] - ***: Update, copy Support8/13/[redacted] - Support: Website issues8/13/2015Support - ***: Update, software update.8/13/[redacted] - Support: I would like it to look exactly like it did before.8/13/2015Support - ***: Contacted Web Team, we will keep you posted.8/13/[redacted] - Support: ETA?8/13/2015Support - ***: Update, will keep you posted.8/13/2015Web Team - Support: Request Screen shot8/13/2015Support - Web Team: Update8/13/2015Web Team - Support: Can install back up8/13/2015Support - Web Team: More info8/13/2015Web Team - Support: Let us know when ready for back up8/13/2015Support - Web Team: Back up to 8/18/14/[redacted] - [redacted] : Requesting update8/14/[redacted] - ***: Update - outdated plugins.8/14/[redacted] - Support: Back to original state today, by noon.8/14/2015Support - ***: Update, will keep you posted.8/14/2015Support - Web Team: Request update8/14/2015Web Team - Support: In process8/15/[redacted] - [redacted] : Requesting call8/17/[redacted] - [redacted] : Update8/17/[redacted] - ***: Will review with Support Team8/17/[redacted] - [redacted] : Where are we? You are going to be out of office?8/17/[redacted] - Support: Please update ***8/18/[redacted] - Support: Requesting update8/18/2015Support - ***: UpdateSite has been restored to saved file.8/18/[redacted] - Support: Edits to sliders8/18/2015Support - ***: Update, will keep you posted.8/18/2015Support - ***: Update, will keep you posted.8/18/2015Support - Web Team: Update8/19/2015Support - Support: Screen shots8/19/2015Ernie - ***: Update8/19/2015Support - ***: Update, will keep you posted.8/19/[redacted] - Support: I want it to look exactly like it did before.8/19/[redacted] - Support: Ernie should have screen shots of what it looked like before.8/19/2015Support - ***: Update8/19/[redacted] - Support: Thanks!8/19/2015Web Team - Support: Font larger8/19/2015Support - Web Team: Font still needs to be changed8/19/2015Web Team - Support: Font changed8/19/2015Support - Web Team: Needs updates, screen shot8/20/2015Support - ***: Update8/20/[redacted] - Support: Still difficult to read.8/20/2015Support - ***: Update, will keep you posted.8/20/2015Web Team - Support: Info8/20/2015Web Team - Support: Info8/20/2015Support - Web Team: Minor edits8/20/2015Web Team - Support: Complete8/20/2015Support -Web Team: Alignment issue8/21/[redacted] - Support: Mobile Issue8/21/2015Support - ***: Update, will keep you posted.8/21/[redacted] - Ernie: Would like to connect8/21/[redacted] - Ernie: When can we connect?8/21/2015Support - Web Team: Update?8/22/[redacted] - Support: Status?8/24/2015Ernie - ***: Contact Support / [redacted] for website issues8/24/2015Web Team - Support: Complete8/24/2015Support - Web Team: Alignment not complete8/24/2015Web Team - Support: Adjusted8/24/2015Support - Web Team: Still not correct8/24/2015Web Team - Support: In process8/25/[redacted] - Ernie: I am still looking to connect with you directly8/25/2015Support - ***: Update, will keep you posted.8/25/2015Web Team - Support: Responsive Slider added.8/25/2015Support - Web Team: Font size?8/25/2015Web Team - Support: Font used8/25/2015Support - Web Team: Client still not happy with the way this looks.8/26/2015Support - ***: Update, will keep you posted.8/26/2015Web Team - Support: Made adjustments8/26/2015Support - Web Team: Still needs adjustments.8/27/2015Ernie - ***: Update8/27/2015Web Team - Support: Complete8/27/2015Support - Web Team: Still needs adjustments.8/28/2015Support - ***: Take a look, give feedback8/28/[redacted] - Support: I would prefer it go back to exactly how it was.8/28/2015Support - ***: Update8/28/[redacted] - Support: Proceed with recommended design8/28/2015Web Team - Support: Info8/31/2015Support - ***: Update8/31/2015Support - Web Team: Edits9/6/[redacted] - Support: ETA?9/6/2015Support - ***: Complete, recommended change9/7/2015Support - Web Team: Request update9/8/[redacted] - Support: Not sure we are there yet.9/8/2015Web Team - Support: Complete9/8/2015Support - Web Team: Mobile edit9/9/2015Web Team - Support: Complete9/10/2015Support - Support: Create Mock up9/12/[redacted] - Support: Requesting update9/14/[redacted] - Support: Web Edit - hidden page9/14/2015Support - ***: Supplied link, will create mock up9/14/[redacted] - Support: Requesting update9/15/2015Support - ***: Mock up for Mobile site9/15/[redacted] - Support: LOVE ITApply to main site as well.9/15/2015Support - ***: Adding to production9/15/[redacted] - Support: Testimonial page edit9/15/2015Support - Web Team: Change to mock up provided9/15/2015Support - Web Team: Check mobile responsiveness9/15/2015Support - Web Team: Testimonial page not loading9/16/2015Support - ***: Update - testimonial complete.9/16/2015Web Team - Support: Testimonial page reset9/17/[redacted] - Support: Website Timing out.9/17/2015Support - ***: Maintenance on servers, will keep you posted.9/17/2015Web Team - Support: Check adjustments9/18/[redacted] - Support: Mobile site timing out.9/18/[redacted] - Support: Mobile issues9/21/2015Support - ***: Request update from web team, call at 4:00?9/21/[redacted] - Support: Times to discuss site9/21/2015Support - ***: Schedule 8:phone conference 9/229/21/[redacted] - Support: Changed invite to 12:9/229/21/2015Support - Web Team: Request update9/21/2015Support - Web Team: Please change font9/21/2015Support Team - Web Team: Change text to white9/21/2015Support - Web Team: Change Background to gray9/21/2015Support - Web Team: Text box to yellow9/21/2015Support - Web Team: Use Designer mock up9/22/[redacted] - Support: Add Testimonial9/22/[redacted] - [redacted] : Thought we were on at 8:00?9/22/[redacted] - ***: Invite changed to 12:00, free this afternoon?9/22/[redacted] - [redacted] : I am available tomorrow 9-10:309/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Support - Web Team: Add Testimonial9/23/2015Support - ***: Testimonial Complete.9/23/2015Support - ***: We have experienced some serious server issues.....9/23/2015Support - ***: Invitation for phone conference9/23/[redacted] - Support: Mobile Issues9/23/2015Support - ***: Update, will keep you posted.9/23/2015Support - Web Team: Check mobile responsiveness9/23/2015Web Team - Support: Is Client accessing the site?9/23/2015Support - Web Team: Info9/23/2015Web Team - Support: Installed change tracker9/23/2015Web Team - Support: In Process9/23/2015Web Team - Support: Complete9/23/2015Support - Web Team: Minor edits to testimonial9/24/2015Web Team - Support: Check adjustments9/24/2015Support - Web Team: Still mobile issues, screen shots9/24/2015Support - Web Team: Request update9/28/2015Support - ***: Update, installed plug in to track users9/28/[redacted] - Support: Everything looks good.9/28/2015Web Team - Support: Complete9/28/2015Web Team - Support: Complete9/29/[redacted] - Support: Checking to see if this was received9/29/2015Support - ***: Received, please allow 3-days for completion9/29/[redacted] - Support: Sooner the better.9/29/2015Support - Web Team: Testimonial edit9/30/[redacted] - Support: Update Job Op page9/30/2015Support - ***: Update9/30/[redacted] - Support: Thank You.9/30/2015Web Team - Support: Complete10/1/[redacted] - Support: Job Op10/1/2015Support - ***: Update with Link10/1/[redacted] - Support: Two Job Ops10/2/2015Support - ***: Update10/5/[redacted] - Support: Job Op10/6/2015Support - ***: Update10/6/[redacted] - Support: Thank You!10/6/[redacted] - Support: Job Op10/7/[redacted] - [redacted] : Request Stock Photo10/7/[redacted] - ***: Confirmation10/7/[redacted] - Support: Job Op10/7/[redacted] - Support: Job Spec10/8/2015Support - ***: Photo Options10/8/[redacted] - Support: Photo Choice10/8/2015Support - ***: BigStock Photo10/8/[redacted] - Support: Thank You!10/9/[redacted] - Support: Insights Page10/9/2015Support - ***: Confirmation10/9/[redacted] - Support: AwesomeThank you!10/12/[redacted] - Support: Background issue10/12/[redacted] - Support: Insights Page10/12/2015Support - ***: Update10/12/[redacted] - Support: Info10/12/[redacted] - Support: Free again between 3:– 4:.10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/[redacted] - Support: Information10/12/2015Support - ***: Insights Live Link10/13/2015Support - ***: Update10/13/[redacted] : Insights Page10/14/[redacted] : Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/[redacted] - Support: Issue with Slider10/27/2015Support - ***: Update10/27/[redacted] - Support: More Info10/27/2015Support - ***: Update10/27/[redacted] : Mobile Issue10/28/2015Support - ***: Update10/28/[redacted] - Support: - days for another error on my main page to be completed? Really?10/30/[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - ***: Update11/3/[redacted] - Support: I just took a look and the mobile site looks pretty badWhat is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - ***: Update11/23/[redacted] - [redacted] : Issue with site, words on sliders cut off11/23/[redacted] - Support: follow up on sliders11/23/[redacted] - ***:11/23/[redacted] : Another Responsive Issue with Slider11/24/[redacted] - Support: Checking on site11/25/2015Support - ***: Update11/25/[redacted] - Support: Checking on site11/29/[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - ***: Update12/1/[redacted] - Support: Checking on site12/2/[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/[redacted] - ***: Address request for [redacted] access, to close account, request outstanding payments12/2/[redacted] - [redacted] : Ernie to return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - ***: Update12/2/2015Web Team - Support: Update12/2/[redacted] : Install Change Tracker12/2/2015Web Team - Support: Complete12/3/[redacted] - [redacted] : Cancellation of Service12/3/[redacted] - ***: Will call [redacted] this morningDimalanta Design Group acknowledges that within the 3rd and 4th Qtr there was a total of correspondence with [redacted] It is important to acknowledge November/ [redacted] Waccepted the President role with Dimalanta Design Group December/Ernie DCEO & Founder stepped out of the day to day activities with Dimalanta Design Group During the growth process all clients received notification on all of the changes within DDGJuly/notice to all clients that our Support Team will be servicing and supporting all website hosting service needsThis was a detail email that was sent providing steps on how to[redacted] did have concerns with the function of the website I had several conversations with [redacted] asking if I could resolve and/or have a deeper conversation [redacted] had requested to review with [redacted] several times in writing and also verbal conversations where [redacted] has replied "I really do not want to talk with you" DDG Support Staff and Design Staff has asked about changing the layout (providing solutions to fix broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to be addressed to this older websiteWithin the log of correspondences you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website You will also see early on email replies from Ernie Dour CEO and Founder addressing [redacted] request also a call log to [redacted] asking her to contact [redacted] WPresident as well as connecting with our Support Team so [redacted] would work within the companies Service Support scope so that all request would receive service support Ernie left that message for [redacted] asking her to follow up with [redacted] Wand DDG Support Team since he is no longer working within the company DDG has been responsive to request, updates and edits to [redacted] website When it comes to certifications and verifications of expiring yearly updates and re-writing code So for [redacted] to say that DDG has not been responsive is unjust DDG Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back [redacted] has been delinquent on payment of service since 8/and continued to be unresponsive to payment request Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] had every opportunity to address payment via calls un-answered, letters and emails So for [redacted] to ask for reimbursement for months of service and for this complaint to be seen as approved of failure to provide service and service follow through is not appropriate It is not clear if [redacted] is asking DDG to resolve this complaint by waiving the outstanding balance owed Please note at this time there has not been any additional fees applied to clients accountThe only fees applied are the hosting service fees that [redacted] is delinquent on If resolving this issue is that [redacted] ***r with [redacted] no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matterRespectfully, -- [redacted] W.PresidentPhone: ###-###-####Mobile: ###-###-####Ema*** [redacted] Website: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Direct correspondence was sent to Ernie D(CEO or President depending on the date) on the following dates This does not include multiple voicemail messages left for him as well.20148/(attempts made)8/199/8/9/159/199/2210/311/2011/3020154/168/148/178/188/(attempts made)8/228/248/(attempts made)8/(attempts made)8/309/59/178/288/309/59/1710/410/1910/2211/1311/16Regardless of the fact that there was a change (with [redacted] role), Ernie was ignoring me well before it was made In addition, I never said "I do not want to talk to you." I simply said I was looking to connect with Ernie (still signing, sending all bills, and the person who worked with me to establish my website) I wanted to talk to him primarily about the poor level of service being received as it related to my website and once [redacted] joined, in particular regarding her clear lack of knowledge on why issues were occurring so frequently There was a point where on a daily basis I was noticing issues with my site - somethin I find it very appropriate to approach the founder and President/CEO on As well as the person who sold me services.So I am looking for my last months of paid service to be reimbursed While I recognize that I have not paid bills for the last months (again, in the midst of a switch), I withheld them specifically because I was planning to pursue reimbursement either through these means or legally I considered requesting reimbursement back to when the major issues began (September of last year), bit felt that months would be more appropriate I can provide full correspondence documenting the emails to Ernie on the dates above, as well as copies of bills, letters and emails addressed by Ernie Last, I have documentation (from another DiMalanta Design customer) showing that Ernie is active in the organization and supporting other customers Regards, [redacted] ***r
The purpose of this response is to address the complaint from: [redacted] Website Purchased 7/and Termination of Service request 12/2015As a provider for website Support, Service and Hosting for [redacted] , Dimalanta Design Group assisted and serviced edits and changes for [redacted] ***/ [redacted] During the time of supporting [redacted] our company has evolved to allow our sales staff to have a full service support staff, that helps in providing hands on service directly to the client Ernie Dis our CEO & Founder of Dimalanta Design Group and has been removed from DDG's day to day All clients received written notification on the growth and changes as well as provided the steps ofHow to provided service request As the President of Dimalanta Design Group, I have had several conversations with [redacted] asking if I could resolve and / or have a deeper conversation I have requested to review with [redacted] several times in writing and also verbal conversation where [redacted] has told me "I really do not want to talk with you" My Support Staff and Design Staff has asked about changing the layout (providing a solution to fixing the broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to address on the older websiteWithin the 4th quarter you can see the log of conversation with staff:10/1/[redacted] - Support: Job Op10/1/2015Support - ***: Update with Link10/1/[redacted] - Support: Two Job Ops10/2/2015Support - ***: Update10/5/[redacted] - Support: Job Op10/6/2015Support - ***: Update10/6/[redacted] - Support: Thank You!10/6/[redacted] - Support: Job Op10/7/[redacted] - [redacted] : Request Stock Photo10/7/[redacted] - ***: Confirmation10/7/[redacted] - Support: Job Op10/7/[redacted] - Support: Job Spec10/8/2015Support - ***: Photo Options10/8/[redacted] - Support: Photo Choice10/8/2015Support - ***: BigStock Photo10/8/[redacted] - Support: Thank You!10/9/[redacted] - Support: Insights Page10/9/2015Support - ***: Confirmation10/9/[redacted] - Support: AwesomeThank you!10/12/[redacted] - Support: Background issue10/12/[redacted] - Support: Insights Page10/12/2015Support - ***: Update10/12/[redacted] - Support: Info10/12/[redacted] - Support: Free again between 3:– 4:.10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/[redacted] - Support: Information10/12/2015Support - ***: Insights Live Link10/13/2015Support - ***: Update10/13/[redacted] : Insights Page10/14/[redacted] : Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/[redacted] - Support: Issue with Slider10/27/2015Support - ***: Update10/27/[redacted] - Support: More Info10/27/2015Support - ***: Update10/27/[redacted] : Mobile Issue10/28/2015Support - ***: Update10/28/[redacted] - Support: - days for another error on my main page to be completed? Really?10/30/[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - ***: Update11/3/[redacted] - Support: I just took a look and the mobile site looks pretty badWhat is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - ***: Update11/23/[redacted] - [redacted] : Issue with site, words on sliders cut off11/23/[redacted] - Support: follow up on sliders11/23/[redacted] - ***:11/23/[redacted] : Another Responsive Issue with Slider11/24/[redacted] - Support: Checking on site11/25/2015Support - ***: Update11/25/[redacted] - Support: Checking on site11/29/[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - ***: Update12/1/[redacted] - Support: Checking on site12/2/[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/[redacted] - ***: Address request for [redacted] access, request payment12/2/[redacted] - [redacted] : Ernie return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - ***: Update12/2/2015Web Team - Support: Update12/2/[redacted] : Install Change Tracker 12/2/2015Web Team - Support: Complete12/3/[redacted] - [redacted] : Cancellation of ServiceRequest to close account and bring account current12/3/[redacted] - ***: Will call [redacted] this morningcalled to provide [redacted] left message then sent via separate text Within this 4th quarter log of correspondence you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website So the argument that DDG was not responsive and not willing to address error / issues within SLC website when it comes to certifications and verifications of expiring yearly updates and re-writing code is unjust I believe my Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back [redacted] has been delinquent on payment of service since 8/and continued to be unresponsive to payment request Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] has not paid and has refused to pay while Dimalanta Design Group has provided continual service support, edits and adjustments to [redacted] website [redacted] had every opportunity to address payment via calls un-answered, letters and emails So for [redacted] to ask for reimbursement for months of service and for this complaint to be seen as approved of failure to provide service and service follow is not appropriateRespectfully, -- [redacted] WittmerPresidentPhone: ###-###-####Mobile: ###-###-####Email: [redacted] @dimalantadesigngroup.comWebsite: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If needed, I can provide a detailed log of contacts made to Ernie D- the President of the organization, who I wanted to speak with regarding the quality of service I was receiving from his support staff as well as [redacted] Wwho was the individual responding to the complaint [redacted] recently changes her title for CEO, but for the time I was working with her team, was not acting in that capacity and was not competently handling the issues with my site In addition, during a conversation with [redacted] directly in August, I shared with her that it was ridiculous that Ernie was not returning my call, to which she agreed.It is correct, that the support team made small updates for me over the period of time that I was the client, and at an individual level (to support team staff) I showed appreciation for their help That said, I have repeatedly asked to speak with the President of the organization (the individual who sold services to me, and told me he was my main point of contact) and there was never a response from him In addition, there was never a correspondence indicating that he had left the company, and I am well aware he communicates regularly with other clients.Being offered training is irrelevant to this matter, as it was service and strategy related.Last, I have not paid additional fees since switching my account over to a new provider, and am still seeking reimbursement for the last months of service Again, if a full log is needed of attempted correspondence with the company president, I will provide that I have absolutely been in touch with them to let them know that my expectation is a conversation with the organization's President (Ernie D.) to work through the issues, and have not received a response from him Their approach has been rude and unprofessional, and a large waste of my companies time and resources Regards, [redacted] ***r
In response to complaint ID 10984113, Dimalanta Design Group has followed the response format the Cincinnati Revdex.com: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you can and can't take to resolve concerns To my knowledge DDG has acknowledged concerns by client, gave facts of the service that client had expressed and offered to resolve *** *** concerns. At this time *** *** is delinquent on payment of services:Date | Invoice # | Amount8/1/ $45.009/1/ $45.0010/1/ $45.0011/1/ $45.0012/1/ $45.00Total of $225.00It is not clear if *** *** is asking DDG to resolve this complaint by waiving the outstanding balance owed Please note at this time there has not been any additional fees applied to clients accountThe only fees applied are the hosting service fees that *** *** is delinquent on. If resolving this issue is that *** ***r with *** *** no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matter. Respectfully, -- *** W.PresidentPhone: ###-###-####Mobile: ###-###-####Email: ***Website: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH 45242 We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Again, I am looking for reimbursement (that is paying me back) for services months prior to 8/(at which time I was already pursing another provider) My organization was being ignored and the service was poor for nearly a year leading up to this date I have already explained the situation several times and can provide detailed documentation supporting the lack of service and professionalism, leading my organization to have to go through the effort of changing providers.I will view the matter as closed when I recieve a check reimbursing my organization in the amount of $
Regards,
*** ***r
Hello ***, As per our conversation, I keep it simpleI have enclosed a timeline of service provided to *** ***. If you need to have copies of emails, text and/or signed agreement Dimalanta Design Group will provide. Agreement was signed and provided to
DDG 12/7/15DDG-Sent Logo over for approval 12/17/15Design Brief Meeting was 12/19/15DDG- Sent Landing page layout with inner pages for approval 1/6/15 *** had edits that needed to be made prior to approval DDG-Re-sent Landing page layout for design approval 1/22/15*** gave approval for layout and said that she will start sending contentDDG-requested Content and Account information 1/23/15DDG-requested content and reviewed several items that was sent on 1/23- 3/5/15 DDG & *** Met to review landing page and discuss content for website 3/10/15*** Please note Website agreement*** Website build out takes 30-business days after receiving content***DDG-emailed *** with an update 3/19/15DDG- emailed *** with update and requested a meeting time 3/20/15 *** responded that she could meet 3/24/15DDG & *** meet 3/24/15 to review buildout of siteDDG- received photo to add to site 3/24/15DDG- received logo's to re-design for site to recognize memberships *** was associated with 4/1/15DDG- provided access to site to allow *** to review and give feedback and thoughts 4/1/15DDG- received a list of items to add and design for site 4/2/15DDG-received final revisions and re-design with additional design request 4/3/15 DDG-received request for all files to move over service 4/6/15DDG-responded to request for files to address that in turning over files we would no longer be able to address the request. 4/6/15 *** response was to continue with the editsThat she wanted to wrap this all up...DDG-received an email early on the morning of 4/7/15*** was taking the site over DDG- received a request for files, but no longer had siteAll files are with new developer 4/14/15*** was upset that we could not send this- Please note we no longer had access to websiteDDG- received request for full refund. 4/28/15Please note that DDG was compliant to our agreement and was working through the content, edits, design and re-design. We have provided work for above the amount that *** has paid and have not requested final payment from *** With access to website prior to *** removing from our services we would have completed all items requested. Any additional questions or concerns can be addressed if needed. Respectfully, -- *** ***PresidentPhone:###-###-####Mobile:###-###-####Email:***Website:***Address*** *** *** *** *** *** *** ** ***We make you more visible, so that you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
The purpose of this response is to address the complaint from: [redacted]Website Purchased 7/2013 and Termination of Service request 12/2015As a provider for website Support, Service and Hosting for [redacted], Dimalanta Design Group assisted and serviced...
edits and changes for [redacted]. During the time of supporting [redacted] our company has evolved to allow our sales staff to have a full service support staff, that helps in providing hands on service directly to the client. Ernie D. is our CEO & Founder of Dimalanta Design Group and has been removed from DDG's day to day. All clients received written notification on the growth and changes as well as provided the steps of... How to provided service request. As the President of Dimalanta Design Group, I have had several conversations with [redacted] asking if I could resolve and / or have a deeper conversation. I have requested to review with [redacted] several times in writing and also verbal conversation where [redacted] has told me "I really do not want to talk with you". My Support Staff and Design Staff has asked about changing the layout (providing a solution to fixing the broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to address on the older website. Within the 4th quarter you can see the log of conversation with staff:10/1/2015[redacted] - Support: Job Op10/1/2015Support - [redacted]: Update with Link10/1/2015[redacted] - Support: Two Job Ops10/2/2015Support - [redacted]: Update10/5/2015[redacted] - Support: Job Op10/6/2015Support - [redacted]: Update10/6/2015[redacted] - Support: Thank You!10/6/2015[redacted] - Support: Job Op10/7/2015[redacted] - [redacted]: Request Stock Photo10/7/2015[redacted] - [redacted]: Confirmation10/7/2015[redacted] - Support: Job Op10/7/2015[redacted] - Support: Job Spec10/8/2015Support - [redacted]: Photo Options10/8/2015[redacted] - Support: Photo Choice10/8/2015Support - [redacted]: BigStock Photo10/8/2015[redacted] - Support: Thank You!10/9/2015[redacted] - Support: Insights Page10/9/2015Support - [redacted]: Confirmation10/9/2015[redacted] - Support: Awesome. Thank you!10/12/2015[redacted] - Support: Background issue10/12/2015[redacted] - Support: Insights Page10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Info10/12/2015[redacted] - Support: Free again between 3:45 – 4:30 . . .10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Information10/12/2015Support - [redacted]: Insights Live Link10/13/2015Support - [redacted]: Update10/13/2015[redacted]: Insights Page10/14/2015[redacted]: Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/2015[redacted] - Support: Issue with Slider10/27/2015Support - [redacted]: Update10/27/2015[redacted] - Support: More Info10/27/2015Support - [redacted]: Update10/27/2015[redacted]: Mobile Issue10/28/2015Support - [redacted]: Update10/28/2015[redacted] - Support: 3 - 5 days for another error on my main page to be completed? Really?10/30/2015[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - [redacted]: Update11/3/2015[redacted] - Support: I just took a look and the mobile site looks pretty bad. What is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - [redacted]: Update11/23/2015[redacted] - [redacted]: Issue with site, words on sliders cut off11/23/2015[redacted] - Support: follow up on sliders11/23/2015[redacted] - [redacted]:11/23/2015[redacted]: Another Responsive Issue with Slider11/24/2015[redacted] - Support: Checking on site11/25/2015Support - [redacted]: Update11/25/2015[redacted] - Support: Checking on site11/29/2015[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - [redacted]: Update12/1/2015[redacted] - Support: Checking on site12/2/2015[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/2015[redacted] - [redacted]: Address request for [redacted] access, request payment12/2/2015[redacted] - [redacted]: Ernie return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - [redacted]: Update12/2/2015Web Team - Support: Update12/2/2015[redacted]: Install Change Tracker 12/2/2015Web Team - Support: Complete12/3/2015[redacted] - [redacted]: Cancellation of ServiceRequest to close account and bring account current12/3/2015[redacted] - [redacted]: Will call [redacted] this morningcalled to provide [redacted] left message then sent via 2 separate text Within this 4th quarter log of correspondence you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website. So the argument that DDG was not responsive and not willing to address error / issues within SLC website when it comes to certifications and verifications of expiring yearly updates and re-writing code is unjust. I believe my Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back. [redacted] has been delinquent on payment of service since 8/15 and continued to be unresponsive to payment request. Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] has not paid and has refused to pay while Dimalanta Design Group has provided continual service support, edits and adjustments to [redacted] website. [redacted] had every opportunity to address payment via calls un-answered, letters and emails. So for [redacted] to ask for reimbursement for 6 months of service and for this complaint to be seen as approved of failure to provide service and service follow is not appropriate. Respectfully, -- [redacted] WittmerPresidentPhone: ###-###-####Mobile: ###-###-####Email: [redacted]@dima...⇄ Lake Forest Dr, Suite 650, Cincinnati, OH 45242
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
If needed, I can provide a detailed log of contacts made to Ernie D. - the President of the organization, who I wanted to speak with regarding the quality of service I was receiving from his support staff as well as [redacted] W. who was the individual responding to the complaint. [redacted] recently changes her title for CEO, but for the time I was working with her team, was not acting in that capacity and was not competently handling the issues with my site. In addition, during a conversation with [redacted] directly in August, I shared with her that it was ridiculous that Ernie was not returning my call, to which she agreed.It is correct, that the support team made small updates for me over the period of time that I was the client, and at an individual level (to support team staff) I showed appreciation for their help. That said, I have repeatedly asked to speak with the President of the organization (the individual who sold services to me, and told me he was my main point of contact) and there was never a response from him. In addition, there was never a correspondence indicating that he had left the company, and I am well aware he communicates regularly with other clients.Being offered training is irrelevant to this matter, as it was service and strategy related.Last, I have not paid additional fees since switching my account over to a new provider, and am still seeking reimbursement for the last 6 months of service. Again, if a full log is needed of attempted correspondence with the company president, I will provide that. I have absolutely been in touch with them to let them know that my expectation is a conversation with the organization's President (Ernie D.) to work through the issues, and have not received a response from him. Their approach has been rude and unprofessional, and a large waste of my companies time and resources.
Regards,
[redacted]r
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Direct correspondence was sent to Ernie D. (CEO or President depending on the date) on the following dates. This does not include multiple voicemail messages left for him as well.20148/1 (3 attempts made)8/199/8/9/159/199/2210/311/2011/3020154/168/148/178/188/21 (2 attempts made)8/228/248/25 (2 attempts made)8/28 (2 attempts made)8/309/59/178/288/309/59/1710/410/1910/2211/1311/16Regardless of the fact that there was a change (with [redacted] role), Ernie was ignoring me well before it was made. In addition, I never said "I do not want to talk to you." I simply said I was looking to connect with Ernie (still signing, sending all bills, and the person who worked with me to establish my website). I wanted to talk to him primarily about the poor level of service being received as it related to my website and once [redacted] joined, in particular regarding her clear lack of knowledge on why issues were occurring so frequently. There was a point where on a daily basis I was noticing issues with my site - somethin I find it very appropriate to approach the founder and President/CEO on. As well as the person who sold me services.So I am looking for my last 6 months of paid service to be reimbursed. While I recognize that I have not paid bills for the last 2 months (again, in the midst of a switch), I withheld them specifically because I was planning to pursue reimbursement either through these means or legally. I considered requesting reimbursement back to when the major issues began (September of last year), bit felt that 6 months would be more appropriate.
I can provide full correspondence documenting the emails to Ernie on the dates above, as well as copies of bills, letters and emails addressed by Ernie. Last, I have documentation (from another DiMalanta Design customer) showing that Ernie is active in the organization and supporting other customers.
Regards,
[redacted]r
Thank you for the opportunity to respond to complaint ID 10984113 submitted to Revdex.com. Dimalanta Design Group acknowledges that [redacted] website has had multiple areas of service support needed within the scope of this concern.Detail of Service and Support Log:7/6/2015[redacted] - Support: Add New Image7/7/2015Support - [redacted]: Images complete7/7/2015[redacted] - Support: Thanks!7/17/2015[redacted] - Support: Job Ops, Google Analytics7/17/2015Support - [redacted]: Please allow 3-5 days for completion7/22/2015[redacted] - Support: Requesting update7/22/2015[redacted] - Support: Requesting update7/22/2015[redacted] - [redacted]: Will review with Support Team7/22/2015[redacted] - [redacted]: Edits completed on Monday7/23/2015[redacted] - Support: Requesting update7/23/2015[redacted] - [redacted]: Corrections7/23/2015[redacted] - [redacted]: Requested Update7/23/2015[redacted] - [redacted]: ETA?7/23/2015[redacted] - [redacted]: Updated Website, making edits to widget7/23/2015[redacted] - [redacted]: Corrections7/23/2015Support - Web Team: Bullet points7/24/2015[redacted] - [redacted]: Update7/24/2015[redacted] - [redacted]: Corrections7/24/2015Support - [redacted]: Update7/26/2015[redacted] - Support: Corrections7/26/2015[redacted] - Support: Requesting update7/26/2015Support - [redacted]: Complete7/27/2015[redacted] - Support: Email push on Tuesday7/27/2015[redacted] - Support: Requesting update7/27/2015Support - [redacted]: Complete8/9/2015[redacted] - [redacted]: Approach to site updates8/9/2015[redacted] - Support: Requesting update8/10/2015Support - [redacted]: How to Contact Support Team8/11/2015Support - [redacted]: Credentials/Training8/11/2015[redacted] - [redacted]: Credentials / Training8/12/2015[redacted] - Support: Homepage Errors8/12/2015Support - [redacted]: Will investigate8/12/2015Support - Web Team: Homepage Edits8/13/2015[redacted] - [redacted]: ETA?8/13/2015[redacted] - [redacted]: Update, copy Support8/13/2015[redacted] - Support: Website issues8/13/2015Support - [redacted]: Update, software update.8/13/2015[redacted] - Support: I would like it to look exactly like it did before.8/13/2015Support - [redacted]: Contacted Web Team, we will keep you posted.8/13/2015[redacted] - Support: ETA?8/13/2015Support - [redacted]: Update, will keep you posted.8/13/2015Web Team - Support: Request Screen shot8/13/2015Support - Web Team: Update8/13/2015Web Team - Support: Can install back up8/13/2015Support - Web Team: More info8/13/2015Web Team - Support: Let us know when ready for back up8/13/2015Support - Web Team: Back up to 8/18/14/2015[redacted] - [redacted]: Requesting update8/14/2015[redacted] - [redacted]: Update - outdated plugins.8/14/2015[redacted] - Support: Back to original state today, by noon.8/14/2015Support - [redacted]: Update, will keep you posted.8/14/2015Support - Web Team: Request update8/14/2015Web Team - Support: In process8/15/2015[redacted] - [redacted]: Requesting call8/17/2015[redacted] - [redacted]: Update8/17/2015[redacted] - [redacted]: Will review with Support Team8/17/2015[redacted] - [redacted]: Where are we? You are going to be out of office?8/17/2015[redacted] - Support: Please update [redacted]8/18/2015[redacted] - Support: Requesting update8/18/2015Support - [redacted]: Update. Site has been restored to saved file.8/18/2015[redacted] - Support: Edits to sliders8/18/2015Support - [redacted]: Update, will keep you posted.8/18/2015Support - [redacted]: Update, will keep you posted.8/18/2015Support - Web Team: Update8/19/2015Support - Support: Screen shots8/19/2015Ernie - [redacted]: Update8/19/2015Support - [redacted]: Update, will keep you posted.8/19/2015[redacted] - Support: I want it to look exactly like it did before.8/19/2015[redacted] - Support: Ernie should have screen shots of what it looked like before.8/19/2015Support - [redacted]: Update8/19/2015[redacted] - Support: Thanks!8/19/2015Web Team - Support: Font larger8/19/2015Support - Web Team: Font still needs to be changed8/19/2015Web Team - Support: Font changed8/19/2015Support - Web Team: Needs updates, screen shot8/20/2015Support - [redacted]: Update8/20/2015[redacted] - Support: Still difficult to read.8/20/2015Support - [redacted]: Update, will keep you posted.8/20/2015Web Team - Support: Info8/20/2015Web Team - Support: Info8/20/2015Support - Web Team: Minor edits8/20/2015Web Team - Support: Complete8/20/2015Support -Web Team: Alignment issue8/21/2015[redacted] - Support: Mobile Issue8/21/2015Support - [redacted]: Update, will keep you posted.8/21/2015[redacted] - Ernie: Would like to connect8/21/2015[redacted] - Ernie: When can we connect?8/21/2015Support - Web Team: Update?8/22/2015[redacted] - Support: Status?8/24/2015Ernie - [redacted]: Contact Support / [redacted] for website issues8/24/2015Web Team - Support: Complete8/24/2015Support - Web Team: Alignment not complete8/24/2015Web Team - Support: Adjusted8/24/2015Support - Web Team: Still not correct8/24/2015Web Team - Support: In process8/25/2015[redacted] - Ernie: I am still looking to connect with you directly8/25/2015Support - [redacted]: Update, will keep you posted.8/25/2015Web Team - Support: Responsive Slider added.8/25/2015Support - Web Team: Font size?8/25/2015Web Team - Support: Font used8/25/2015Support - Web Team: Client still not happy with the way this looks.8/26/2015Support - [redacted]: Update, will keep you posted.8/26/2015Web Team - Support: Made adjustments8/26/2015Support - Web Team: Still needs adjustments.8/27/2015Ernie - [redacted]: Update8/27/2015Web Team - Support: Complete8/27/2015Support - Web Team: Still needs adjustments.8/28/2015Support - [redacted]: Take a look, give feedback8/28/2015[redacted] - Support: I would prefer it go back to exactly how it was.8/28/2015Support - [redacted]: Update8/28/2015[redacted] - Support: Proceed with recommended design8/28/2015Web Team - Support: Info8/31/2015Support - [redacted]: Update8/31/2015Support - Web Team: Edits9/6/2015[redacted] - Support: ETA?9/6/2015Support - [redacted]: Complete, recommended change9/7/2015Support - Web Team: Request update9/8/2015[redacted] - Support: Not sure we are there yet.9/8/2015Web Team - Support: Complete9/8/2015Support - Web Team: Mobile edit9/9/2015Web Team - Support: Complete9/10/2015Support - Support: Create Mock up9/12/2015[redacted] - Support: Requesting update9/14/2015[redacted] - Support: Web Edit - hidden page9/14/2015Support - [redacted]: Supplied link, will create mock up9/14/2015[redacted] - Support: Requesting update9/15/2015Support - [redacted]: Mock up for Mobile site9/15/2015[redacted] - Support: LOVE IT. Apply to main site as well.9/15/2015Support - [redacted]: Adding to production9/15/2015[redacted] - Support: Testimonial page edit9/15/2015Support - Web Team: Change to mock up provided9/15/2015Support - Web Team: Check mobile responsiveness9/15/2015Support - Web Team: Testimonial page not loading9/16/2015Support - [redacted]: Update - testimonial complete.9/16/2015Web Team - Support: Testimonial page reset9/17/2015[redacted] - Support: Website Timing out.9/17/2015Support - [redacted]: Maintenance on servers, will keep you posted.9/17/2015Web Team - Support: Check adjustments9/18/2015[redacted] - Support: Mobile site timing out.9/18/2015[redacted] - Support: Mobile issues9/21/2015Support - [redacted]: Request update from web team, call at 4:00?9/21/2015[redacted] - Support: Times to discuss site9/21/2015Support - [redacted]: Schedule 8:00 phone conference 9/229/21/2015[redacted] - Support: Changed invite to 12:00 9/229/21/2015Support - Web Team: Request update9/21/2015Support - Web Team: Please change font9/21/2015Support Team - Web Team: Change text to white9/21/2015Support - Web Team: Change Background to gray9/21/2015Support - Web Team: Text box to yellow9/21/2015Support - Web Team: Use Designer mock up9/22/2015[redacted] - Support: Add Testimonial9/22/2015[redacted] - [redacted]: Thought we were on at 8:00?9/22/2015[redacted] - [redacted]: Invite changed to 12:00, free this afternoon?9/22/2015[redacted] - [redacted]: I am available tomorrow 9-10:309/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Support - Web Team: Add Testimonial9/23/2015Support - [redacted]: Testimonial Complete.9/23/2015Support - [redacted]: We have experienced some serious server issues.....9/23/2015Support - [redacted]: Invitation for phone conference9/23/2015[redacted] - Support: Mobile Issues9/23/2015Support - [redacted]: Update, will keep you posted.9/23/2015Support - Web Team: Check mobile responsiveness9/23/2015Web Team - Support: Is Client accessing the site?9/23/2015Support - Web Team: Info9/23/2015Web Team - Support: Installed change tracker9/23/2015Web Team - Support: In Process9/23/2015Web Team - Support: Complete9/23/2015Support - Web Team: Minor edits to testimonial9/24/2015Web Team - Support: Check adjustments9/24/2015Support - Web Team: Still mobile issues, screen shots9/24/2015Support - Web Team: Request update9/28/2015Support - [redacted]: Update, installed plug in to track users9/28/2015[redacted] - Support: Everything looks good.9/28/2015Web Team - Support: Complete9/28/2015Web Team - Support: Complete9/29/2015[redacted] - Support: Checking to see if this was received9/29/2015Support - [redacted]: Received, please allow 3-5 days for completion9/29/2015[redacted] - Support: Sooner the better.9/29/2015Support - Web Team: Testimonial edit9/30/2015[redacted] - Support: Update Job Op page9/30/2015Support - [redacted]: Update9/30/2015[redacted] - Support: Thank You.9/30/2015Web Team - Support: Complete10/1/2015[redacted] - Support: Job Op10/1/2015Support - [redacted]: Update with Link10/1/2015[redacted] - Support: Two Job Ops10/2/2015Support - [redacted]: Update10/5/2015[redacted] - Support: Job Op10/6/2015Support - [redacted]: Update10/6/2015[redacted] - Support: Thank You!10/6/2015[redacted] - Support: Job Op10/7/2015[redacted] - [redacted]: Request Stock Photo10/7/2015[redacted] - [redacted]: Confirmation10/7/2015[redacted] - Support: Job Op10/7/2015[redacted] - Support: Job Spec10/8/2015Support - [redacted]: Photo Options10/8/2015[redacted] - Support: Photo Choice10/8/2015Support - [redacted]: BigStock Photo10/8/2015[redacted] - Support: Thank You!10/9/2015[redacted] - Support: Insights Page10/9/2015Support - [redacted]: Confirmation10/9/2015[redacted] - Support: Awesome. Thank you!10/12/2015[redacted] - Support: Background issue10/12/2015[redacted] - Support: Insights Page10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Info10/12/2015[redacted] - Support: Free again between 3:45 – 4:30 . . .10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Information10/12/2015Support - [redacted]: Insights Live Link10/13/2015Support - [redacted]: Update10/13/2015[redacted]: Insights Page10/14/2015[redacted]: Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/2015[redacted] - Support: Issue with Slider10/27/2015Support - [redacted]: Update10/27/2015[redacted] - Support: More Info10/27/2015Support - [redacted]: Update10/27/2015[redacted]: Mobile Issue10/28/2015Support - [redacted]: Update10/28/2015[redacted] - Support: 3 - 5 days for another error on my main page to be completed? Really?10/30/2015[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - [redacted]: Update11/3/2015[redacted] - Support: I just took a look and the mobile site looks pretty bad. What is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - [redacted]: Update11/23/2015[redacted] - [redacted]: Issue with site, words on sliders cut off11/23/2015[redacted] - Support: follow up on sliders11/23/2015[redacted] - [redacted]:11/23/2015[redacted]: Another Responsive Issue with Slider11/24/2015[redacted] - Support: Checking on site11/25/2015Support - [redacted]: Update11/25/2015[redacted] - Support: Checking on site11/29/2015[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - [redacted]: Update12/1/2015[redacted] - Support: Checking on site12/2/2015[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/2015[redacted] - [redacted]: Address request for [redacted] access, to close account, request outstanding payments12/2/2015[redacted] - [redacted]: Ernie to return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - [redacted]: Update12/2/2015Web Team - Support: Update12/2/2015[redacted]: Install Change Tracker12/2/2015Web Team - Support: Complete12/3/2015[redacted] - [redacted]: Cancellation of Service12/3/2015[redacted] - [redacted]: Will call [redacted] this morningDimalanta Design Group acknowledges that within the 3rd and 4th Qtr there was a total of 258 correspondence with [redacted]. It is important to acknowledge November/2014 [redacted] W. accepted the President role with Dimalanta Design Group. December/2014 Ernie D. CEO & Founder stepped out of the day to day activities with Dimalanta Design Group. During the growth process all clients received notification on all of the changes within DDG. July/2015 notice to all clients that our Support Team will be servicing and supporting all website hosting service needs. This was a detail email that was sent providing steps on how to.[redacted] did have concerns with the function of the website. I had several conversations with [redacted] asking if I could resolve and/or have a deeper conversation. [redacted] had requested to review with [redacted] several times in writing and also verbal conversations where [redacted] has replied "I really do not want to talk with you". DDG Support Staff and Design Staff has asked about changing the layout (providing solutions to fix broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to be addressed to this older website. Within the log of correspondences you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website. You will also see early on email replies from Ernie D. our CEO and Founder addressing [redacted] request also a call log to [redacted] asking her to contact [redacted] W. President as well as connecting with our Support Team so [redacted] would work within the companies Service Support scope so that all request would receive service support. Ernie left that message for [redacted] asking her to follow up with [redacted] W. and DDG Support Team since he is no longer working within the company. DDG has been responsive to request, updates and edits to [redacted] website . When it comes to certifications and verifications of expiring yearly updates and re-writing code. So for [redacted] to say that DDG has not been responsive is unjust. DDG Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back. [redacted] has been delinquent on payment of service since 8/15 and continued to be unresponsive to payment request. Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] had every opportunity to address payment via calls un-answered, letters and emails. So for [redacted] to ask for reimbursement for 6 months of service and for this complaint to be seen as approved of failure to provide service and service follow through is not appropriate. It is not clear if [redacted] is asking DDG to resolve this complaint by waiving the outstanding balance owed. Please note at this time there has not been any additional fees applied to clients account. The only fees applied are the hosting service fees that [redacted] is delinquent on. If resolving this issue is that [redacted]r with [redacted] no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matter. Respectfully, -- [redacted] W.PresidentPhone: ###-###-####Mobile: ###-###-####Ema[redacted] [redacted]Web...⇄ Lake Forest Dr, Suite 650, Cincinnati, OH 45242 We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation.
Thank you for the opportunity to respond to complaint ID submitted to Revdex.comDimalanta Design Group acknowledges that [redacted] website has had multiple areas of service support needed within the scope of this concern.Detail of Service and Support Log:7/6/[redacted] - Support: Add New Image7/7/2015Support - ***: Images complete7/7/[redacted] - Support: Thanks!7/17/[redacted] - Support: Job Ops, Google Analytics7/17/2015Support - ***: Please allow 3-days for completion7/22/[redacted] - Support: Requesting update7/22/[redacted] - Support: Requesting update7/22/[redacted] - ***: Will review with Support Team7/22/[redacted] - ***: Edits completed on Monday7/23/[redacted] - Support: Requesting update7/23/[redacted] - [redacted] : Corrections7/23/[redacted] - ***: Requested Update7/23/[redacted] - [redacted] : ETA?7/23/[redacted] - ***: Updated Website, making edits to widget7/23/[redacted] - [redacted] : Corrections7/23/2015Support - Web Team: Bullet points7/24/[redacted] - ***: Update7/24/[redacted] - [redacted] : Corrections7/24/2015Support - [redacted] : Update7/26/[redacted] - Support: Corrections7/26/[redacted] - Support: Requesting update7/26/2015Support - [redacted] : Complete7/27/[redacted] - Support: Email push on Tuesday7/27/[redacted] - Support: Requesting update7/27/2015Support - ***: Complete8/9/[redacted] - [redacted] : Approach to site updates8/9/[redacted] - Support: Requesting update8/10/2015Support - ***: How to Contact Support Team8/11/2015Support - [redacted] : Credentials/Training8/11/[redacted] - ***: Credentials / Training8/12/[redacted] - Support: Homepage Errors8/12/2015Support - ***: Will investigate8/12/2015Support - Web Team: Homepage Edits8/13/[redacted] - [redacted] : ETA?8/13/[redacted] - ***: Update, copy Support8/13/[redacted] - Support: Website issues8/13/2015Support - ***: Update, software update.8/13/[redacted] - Support: I would like it to look exactly like it did before.8/13/2015Support - ***: Contacted Web Team, we will keep you posted.8/13/[redacted] - Support: ETA?8/13/2015Support - ***: Update, will keep you posted.8/13/2015Web Team - Support: Request Screen shot8/13/2015Support - Web Team: Update8/13/2015Web Team - Support: Can install back up8/13/2015Support - Web Team: More info8/13/2015Web Team - Support: Let us know when ready for back up8/13/2015Support - Web Team: Back up to 8/18/14/[redacted] - [redacted] : Requesting update8/14/[redacted] - ***: Update - outdated plugins.8/14/[redacted] - Support: Back to original state today, by noon.8/14/2015Support - ***: Update, will keep you posted.8/14/2015Support - Web Team: Request update8/14/2015Web Team - Support: In process8/15/[redacted] - [redacted] : Requesting call8/17/[redacted] - [redacted] : Update8/17/[redacted] - ***: Will review with Support Team8/17/[redacted] - [redacted] : Where are we? You are going to be out of office?8/17/[redacted] - Support: Please update ***8/18/[redacted] - Support: Requesting update8/18/2015Support - ***: UpdateSite has been restored to saved file.8/18/[redacted] - Support: Edits to sliders8/18/2015Support - ***: Update, will keep you posted.8/18/2015Support - ***: Update, will keep you posted.8/18/2015Support - Web Team: Update8/19/2015Support - Support: Screen shots8/19/2015Ernie - ***: Update8/19/2015Support - ***: Update, will keep you posted.8/19/[redacted] - Support: I want it to look exactly like it did before.8/19/[redacted] - Support: Ernie should have screen shots of what it looked like before.8/19/2015Support - ***: Update8/19/[redacted] - Support: Thanks!8/19/2015Web Team - Support: Font larger8/19/2015Support - Web Team: Font still needs to be changed8/19/2015Web Team - Support: Font changed8/19/2015Support - Web Team: Needs updates, screen shot8/20/2015Support - ***: Update8/20/[redacted] - Support: Still difficult to read.8/20/2015Support - ***: Update, will keep you posted.8/20/2015Web Team - Support: Info8/20/2015Web Team - Support: Info8/20/2015Support - Web Team: Minor edits8/20/2015Web Team - Support: Complete8/20/2015Support -Web Team: Alignment issue8/21/[redacted] - Support: Mobile Issue8/21/2015Support - ***: Update, will keep you posted.8/21/[redacted] - Ernie: Would like to connect8/21/[redacted] - Ernie: When can we connect?8/21/2015Support - Web Team: Update?8/22/[redacted] - Support: Status?8/24/2015Ernie - ***: Contact Support / [redacted] for website issues8/24/2015Web Team - Support: Complete8/24/2015Support - Web Team: Alignment not complete8/24/2015Web Team - Support: Adjusted8/24/2015Support - Web Team: Still not correct8/24/2015Web Team - Support: In process8/25/[redacted] - Ernie: I am still looking to connect with you directly8/25/2015Support - ***: Update, will keep you posted.8/25/2015Web Team - Support: Responsive Slider added.8/25/2015Support - Web Team: Font size?8/25/2015Web Team - Support: Font used8/25/2015Support - Web Team: Client still not happy with the way this looks.8/26/2015Support - ***: Update, will keep you posted.8/26/2015Web Team - Support: Made adjustments8/26/2015Support - Web Team: Still needs adjustments.8/27/2015Ernie - ***: Update8/27/2015Web Team - Support: Complete8/27/2015Support - Web Team: Still needs adjustments.8/28/2015Support - ***: Take a look, give feedback8/28/[redacted] - Support: I would prefer it go back to exactly how it was.8/28/2015Support - ***: Update8/28/[redacted] - Support: Proceed with recommended design8/28/2015Web Team - Support: Info8/31/2015Support - ***: Update8/31/2015Support - Web Team: Edits9/6/[redacted] - Support: ETA?9/6/2015Support - ***: Complete, recommended change9/7/2015Support - Web Team: Request update9/8/[redacted] - Support: Not sure we are there yet.9/8/2015Web Team - Support: Complete9/8/2015Support - Web Team: Mobile edit9/9/2015Web Team - Support: Complete9/10/2015Support - Support: Create Mock up9/12/[redacted] - Support: Requesting update9/14/[redacted] - Support: Web Edit - hidden page9/14/2015Support - ***: Supplied link, will create mock up9/14/[redacted] - Support: Requesting update9/15/2015Support - ***: Mock up for Mobile site9/15/[redacted] - Support: LOVE ITApply to main site as well.9/15/2015Support - ***: Adding to production9/15/[redacted] - Support: Testimonial page edit9/15/2015Support - Web Team: Change to mock up provided9/15/2015Support - Web Team: Check mobile responsiveness9/15/2015Support - Web Team: Testimonial page not loading9/16/2015Support - ***: Update - testimonial complete.9/16/2015Web Team - Support: Testimonial page reset9/17/[redacted] - Support: Website Timing out.9/17/2015Support - ***: Maintenance on servers, will keep you posted.9/17/2015Web Team - Support: Check adjustments9/18/[redacted] - Support: Mobile site timing out.9/18/[redacted] - Support: Mobile issues9/21/2015Support - ***: Request update from web team, call at 4:00?9/21/[redacted] - Support: Times to discuss site9/21/2015Support - ***: Schedule 8:phone conference 9/229/21/[redacted] - Support: Changed invite to 12:9/229/21/2015Support - Web Team: Request update9/21/2015Support - Web Team: Please change font9/21/2015Support Team - Web Team: Change text to white9/21/2015Support - Web Team: Change Background to gray9/21/2015Support - Web Team: Text box to yellow9/21/2015Support - Web Team: Use Designer mock up9/22/[redacted] - Support: Add Testimonial9/22/[redacted] - [redacted] : Thought we were on at 8:00?9/22/[redacted] - ***: Invite changed to 12:00, free this afternoon?9/22/[redacted] - [redacted] : I am available tomorrow 9-10:309/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Support - Web Team: Add Testimonial9/23/2015Support - ***: Testimonial Complete.9/23/2015Support - ***: We have experienced some serious server issues.....9/23/2015Support - ***: Invitation for phone conference9/23/[redacted] - Support: Mobile Issues9/23/2015Support - ***: Update, will keep you posted.9/23/2015Support - Web Team: Check mobile responsiveness9/23/2015Web Team - Support: Is Client accessing the site?9/23/2015Support - Web Team: Info9/23/2015Web Team - Support: Installed change tracker9/23/2015Web Team - Support: In Process9/23/2015Web Team - Support: Complete9/23/2015Support - Web Team: Minor edits to testimonial9/24/2015Web Team - Support: Check adjustments9/24/2015Support - Web Team: Still mobile issues, screen shots9/24/2015Support - Web Team: Request update9/28/2015Support - ***: Update, installed plug in to track users9/28/[redacted] - Support: Everything looks good.9/28/2015Web Team - Support: Complete9/28/2015Web Team - Support: Complete9/29/[redacted] - Support: Checking to see if this was received9/29/2015Support - ***: Received, please allow 3-days for completion9/29/[redacted] - Support: Sooner the better.9/29/2015Support - Web Team: Testimonial edit9/30/[redacted] - Support: Update Job Op page9/30/2015Support - ***: Update9/30/[redacted] - Support: Thank You.9/30/2015Web Team - Support: Complete10/1/[redacted] - Support: Job Op10/1/2015Support - ***: Update with Link10/1/[redacted] - Support: Two Job Ops10/2/2015Support - ***: Update10/5/[redacted] - Support: Job Op10/6/2015Support - ***: Update10/6/[redacted] - Support: Thank You!10/6/[redacted] - Support: Job Op10/7/[redacted] - [redacted] : Request Stock Photo10/7/[redacted] - ***: Confirmation10/7/[redacted] - Support: Job Op10/7/[redacted] - Support: Job Spec10/8/2015Support - ***: Photo Options10/8/[redacted] - Support: Photo Choice10/8/2015Support - ***: BigStock Photo10/8/[redacted] - Support: Thank You!10/9/[redacted] - Support: Insights Page10/9/2015Support - ***: Confirmation10/9/[redacted] - Support: AwesomeThank you!10/12/[redacted] - Support: Background issue10/12/[redacted] - Support: Insights Page10/12/2015Support - ***: Update10/12/[redacted] - Support: Info10/12/[redacted] - Support: Free again between 3:– 4:.10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/[redacted] - Support: Information10/12/2015Support - ***: Insights Live Link10/13/2015Support - ***: Update10/13/[redacted] : Insights Page10/14/[redacted] : Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/[redacted] - Support: Issue with Slider10/27/2015Support - ***: Update10/27/[redacted] - Support: More Info10/27/2015Support - ***: Update10/27/[redacted] : Mobile Issue10/28/2015Support - ***: Update10/28/[redacted] - Support: - days for another error on my main page to be completed? Really?10/30/[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - ***: Update11/3/[redacted] - Support: I just took a look and the mobile site looks pretty badWhat is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - ***: Update11/23/[redacted] - [redacted] : Issue with site, words on sliders cut off11/23/[redacted] - Support: follow up on sliders11/23/[redacted] - ***:11/23/[redacted] : Another Responsive Issue with Slider11/24/[redacted] - Support: Checking on site11/25/2015Support - ***: Update11/25/[redacted] - Support: Checking on site11/29/[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - ***: Update12/1/[redacted] - Support: Checking on site12/2/[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/[redacted] - ***: Address request for [redacted] access, to close account, request outstanding payments12/2/[redacted] - [redacted] : Ernie to return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - ***: Update12/2/2015Web Team - Support: Update12/2/[redacted] : Install Change Tracker12/2/2015Web Team - Support: Complete12/3/[redacted] - [redacted] : Cancellation of Service12/3/[redacted] - ***: Will call [redacted] this morningDimalanta Design Group acknowledges that within the 3rd and 4th Qtr there was a total of correspondence with [redacted] It is important to acknowledge November/ [redacted] Waccepted the President role with Dimalanta Design Group December/Ernie DCEO & Founder stepped out of the day to day activities with Dimalanta Design Group During the growth process all clients received notification on all of the changes within DDGJuly/notice to all clients that our Support Team will be servicing and supporting all website hosting service needsThis was a detail email that was sent providing steps on how to[redacted] did have concerns with the function of the website I had several conversations with [redacted] asking if I could resolve and/or have a deeper conversation [redacted] had requested to review with [redacted] several times in writing and also verbal conversations where [redacted] has replied "I really do not want to talk with you" DDG Support Staff and Design Staff has asked about changing the layout (providing solutions to fix broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to be addressed to this older websiteWithin the log of correspondences you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website You will also see early on email replies from Ernie Dour CEO and Founder addressing [redacted] request also a call log to [redacted] asking her to contact [redacted] WPresident as well as connecting with our Support Team so [redacted] would work within the companies Service Support scope so that all request would receive service support Ernie left that message for [redacted] asking her to follow up with [redacted] Wand DDG Support Team since he is no longer working within the company DDG has been responsive to request, updates and edits to [redacted] website When it comes to certifications and verifications of expiring yearly updates and re-writing code So for [redacted] to say that DDG has not been responsive is unjust DDG Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back [redacted] has been delinquent on payment of service since 8/and continued to be unresponsive to payment request Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] had every opportunity to address payment via calls un-answered, letters and emails So for [redacted] to ask for reimbursement for months of service and for this complaint to be seen as approved of failure to provide service and service follow through is not appropriate It is not clear if [redacted] is asking DDG to resolve this complaint by waiving the outstanding balance owed Please note at this time there has not been any additional fees applied to clients accountThe only fees applied are the hosting service fees that [redacted] is delinquent on If resolving this issue is that [redacted] ***r with [redacted] no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matterRespectfully, -- [redacted] W.PresidentPhone: ###-###-####Mobile: ###-###-####Ema*** [redacted] Website: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Direct correspondence was sent to Ernie D(CEO or President depending on the date) on the following dates This does not include multiple voicemail messages left for him as well.20148/(attempts made)8/199/8/9/159/199/2210/311/2011/3020154/168/148/178/188/(attempts made)8/228/248/(attempts made)8/(attempts made)8/309/59/178/288/309/59/1710/410/1910/2211/1311/16Regardless of the fact that there was a change (with [redacted] role), Ernie was ignoring me well before it was made In addition, I never said "I do not want to talk to you." I simply said I was looking to connect with Ernie (still signing, sending all bills, and the person who worked with me to establish my website) I wanted to talk to him primarily about the poor level of service being received as it related to my website and once [redacted] joined, in particular regarding her clear lack of knowledge on why issues were occurring so frequently There was a point where on a daily basis I was noticing issues with my site - somethin I find it very appropriate to approach the founder and President/CEO on As well as the person who sold me services.So I am looking for my last months of paid service to be reimbursed While I recognize that I have not paid bills for the last months (again, in the midst of a switch), I withheld them specifically because I was planning to pursue reimbursement either through these means or legally I considered requesting reimbursement back to when the major issues began (September of last year), bit felt that months would be more appropriate I can provide full correspondence documenting the emails to Ernie on the dates above, as well as copies of bills, letters and emails addressed by Ernie Last, I have documentation (from another DiMalanta Design customer) showing that Ernie is active in the organization and supporting other customers Regards, [redacted] ***r
The purpose of this response is to address the complaint from: [redacted] Website Purchased 7/and Termination of Service request 12/2015As a provider for website Support, Service and Hosting for [redacted] , Dimalanta Design Group assisted and serviced edits and changes for [redacted] ***/ [redacted] During the time of supporting [redacted] our company has evolved to allow our sales staff to have a full service support staff, that helps in providing hands on service directly to the client Ernie Dis our CEO & Founder of Dimalanta Design Group and has been removed from DDG's day to day All clients received written notification on the growth and changes as well as provided the steps ofHow to provided service request As the President of Dimalanta Design Group, I have had several conversations with [redacted] asking if I could resolve and / or have a deeper conversation I have requested to review with [redacted] several times in writing and also verbal conversation where [redacted] has told me "I really do not want to talk with you" My Support Staff and Design Staff has asked about changing the layout (providing a solution to fixing the broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to address on the older websiteWithin the 4th quarter you can see the log of conversation with staff:10/1/[redacted] - Support: Job Op10/1/2015Support - ***: Update with Link10/1/[redacted] - Support: Two Job Ops10/2/2015Support - ***: Update10/5/[redacted] - Support: Job Op10/6/2015Support - ***: Update10/6/[redacted] - Support: Thank You!10/6/[redacted] - Support: Job Op10/7/[redacted] - [redacted] : Request Stock Photo10/7/[redacted] - ***: Confirmation10/7/[redacted] - Support: Job Op10/7/[redacted] - Support: Job Spec10/8/2015Support - ***: Photo Options10/8/[redacted] - Support: Photo Choice10/8/2015Support - ***: BigStock Photo10/8/[redacted] - Support: Thank You!10/9/[redacted] - Support: Insights Page10/9/2015Support - ***: Confirmation10/9/[redacted] - Support: AwesomeThank you!10/12/[redacted] - Support: Background issue10/12/[redacted] - Support: Insights Page10/12/2015Support - ***: Update10/12/[redacted] - Support: Info10/12/[redacted] - Support: Free again between 3:– 4:.10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/2015Support - ***: Update10/12/[redacted] - Support: Information10/12/2015Support - ***: Insights Live Link10/13/2015Support - ***: Update10/13/[redacted] : Insights Page10/14/[redacted] : Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/[redacted] - Support: Issue with Slider10/27/2015Support - ***: Update10/27/[redacted] - Support: More Info10/27/2015Support - ***: Update10/27/[redacted] : Mobile Issue10/28/2015Support - ***: Update10/28/[redacted] - Support: - days for another error on my main page to be completed? Really?10/30/[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - ***: Update11/3/[redacted] - Support: I just took a look and the mobile site looks pretty badWhat is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - ***: Update11/23/[redacted] - [redacted] : Issue with site, words on sliders cut off11/23/[redacted] - Support: follow up on sliders11/23/[redacted] - ***:11/23/[redacted] : Another Responsive Issue with Slider11/24/[redacted] - Support: Checking on site11/25/2015Support - ***: Update11/25/[redacted] - Support: Checking on site11/29/[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - ***: Update12/1/[redacted] - Support: Checking on site12/2/[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/[redacted] - ***: Address request for [redacted] access, request payment12/2/[redacted] - [redacted] : Ernie return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - ***: Update12/2/2015Web Team - Support: Update12/2/[redacted] : Install Change Tracker 12/2/2015Web Team - Support: Complete12/3/[redacted] - [redacted] : Cancellation of ServiceRequest to close account and bring account current12/3/[redacted] - ***: Will call [redacted] this morningcalled to provide [redacted] left message then sent via separate text Within this 4th quarter log of correspondence you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website So the argument that DDG was not responsive and not willing to address error / issues within SLC website when it comes to certifications and verifications of expiring yearly updates and re-writing code is unjust I believe my Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back [redacted] has been delinquent on payment of service since 8/and continued to be unresponsive to payment request Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] has not paid and has refused to pay while Dimalanta Design Group has provided continual service support, edits and adjustments to [redacted] website [redacted] had every opportunity to address payment via calls un-answered, letters and emails So for [redacted] to ask for reimbursement for months of service and for this complaint to be seen as approved of failure to provide service and service follow is not appropriateRespectfully, -- [redacted] WittmerPresidentPhone: ###-###-####Mobile: ###-###-####Email: [redacted] @dimalantadesigngroup.comWebsite: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If needed, I can provide a detailed log of contacts made to Ernie D- the President of the organization, who I wanted to speak with regarding the quality of service I was receiving from his support staff as well as [redacted] Wwho was the individual responding to the complaint [redacted] recently changes her title for CEO, but for the time I was working with her team, was not acting in that capacity and was not competently handling the issues with my site In addition, during a conversation with [redacted] directly in August, I shared with her that it was ridiculous that Ernie was not returning my call, to which she agreed.It is correct, that the support team made small updates for me over the period of time that I was the client, and at an individual level (to support team staff) I showed appreciation for their help That said, I have repeatedly asked to speak with the President of the organization (the individual who sold services to me, and told me he was my main point of contact) and there was never a response from him In addition, there was never a correspondence indicating that he had left the company, and I am well aware he communicates regularly with other clients.Being offered training is irrelevant to this matter, as it was service and strategy related.Last, I have not paid additional fees since switching my account over to a new provider, and am still seeking reimbursement for the last months of service Again, if a full log is needed of attempted correspondence with the company president, I will provide that I have absolutely been in touch with them to let them know that my expectation is a conversation with the organization's President (Ernie D.) to work through the issues, and have not received a response from him Their approach has been rude and unprofessional, and a large waste of my companies time and resources Regards, [redacted] ***r
In response to complaint ID 10984113, Dimalanta Design Group has followed the response format the Cincinnati Revdex.com: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you can and can't take to resolve concerns To my knowledge DDG has acknowledged concerns by client, gave facts of the service that client had expressed and offered to resolve *** *** concerns. At this time *** *** is delinquent on payment of services:Date | Invoice # | Amount8/1/ $45.009/1/ $45.0010/1/ $45.0011/1/ $45.0012/1/ $45.00Total of $225.00It is not clear if *** *** is asking DDG to resolve this complaint by waiving the outstanding balance owed Please note at this time there has not been any additional fees applied to clients accountThe only fees applied are the hosting service fees that *** *** is delinquent on. If resolving this issue is that *** ***r with *** *** no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matter. Respectfully, -- *** W.PresidentPhone: ###-###-####Mobile: ###-###-####Email: ***Website: www.dimalantadesigngroup.comAddress: Lake Forest Dr, Suite 650, Cincinnati, OH 45242 We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Again, I am looking for reimbursement (that is paying me back) for services months prior to 8/(at which time I was already pursing another provider) My organization was being ignored and the service was poor for nearly a year leading up to this date I have already explained the situation several times and can provide detailed documentation supporting the lack of service and professionalism, leading my organization to have to go through the effort of changing providers.I will view the matter as closed when I recieve a check reimbursing my organization in the amount of $
Regards,
*** ***r
Hello ***, As per our conversation, I keep it simpleI have enclosed a timeline of service provided to *** ***. If you need to have copies of emails, text and/or signed agreement Dimalanta Design Group will provide. Agreement was signed and provided to
DDG 12/7/15DDG-Sent Logo over for approval 12/17/15Design Brief Meeting was 12/19/15DDG- Sent Landing page layout with inner pages for approval 1/6/15 *** had edits that needed to be made prior to approval DDG-Re-sent Landing page layout for design approval 1/22/15*** gave approval for layout and said that she will start sending contentDDG-requested Content and Account information 1/23/15DDG-requested content and reviewed several items that was sent on 1/23- 3/5/15 DDG & *** Met to review landing page and discuss content for website 3/10/15*** Please note Website agreement*** Website build out takes 30-business days after receiving content***DDG-emailed *** with an update 3/19/15DDG- emailed *** with update and requested a meeting time 3/20/15 *** responded that she could meet 3/24/15DDG & *** meet 3/24/15 to review buildout of siteDDG- received photo to add to site 3/24/15DDG- received logo's to re-design for site to recognize memberships *** was associated with 4/1/15DDG- provided access to site to allow *** to review and give feedback and thoughts 4/1/15DDG- received a list of items to add and design for site 4/2/15DDG-received final revisions and re-design with additional design request 4/3/15 DDG-received request for all files to move over service 4/6/15DDG-responded to request for files to address that in turning over files we would no longer be able to address the request. 4/6/15 *** response was to continue with the editsThat she wanted to wrap this all up...DDG-received an email early on the morning of 4/7/15*** was taking the site over DDG- received a request for files, but no longer had siteAll files are with new developer 4/14/15*** was upset that we could not send this- Please note we no longer had access to websiteDDG- received request for full refund. 4/28/15Please note that DDG was compliant to our agreement and was working through the content, edits, design and re-design. We have provided work for above the amount that *** has paid and have not requested final payment from *** With access to website prior to *** removing from our services we would have completed all items requested. Any additional questions or concerns can be addressed if needed. Respectfully, -- *** ***PresidentPhone:###-###-####Mobile:###-###-####Email:***Website:***Address*** *** *** *** *** *** *** ** ***We make you more visible, so that you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation
The purpose of this response is to address the complaint from: [redacted]Website Purchased 7/2013 and Termination of Service request 12/2015As a provider for website Support, Service and Hosting for [redacted], Dimalanta Design Group assisted and serviced...
edits and changes for [redacted]. During the time of supporting [redacted] our company has evolved to allow our sales staff to have a full service support staff, that helps in providing hands on service directly to the client. Ernie D. is our CEO & Founder of Dimalanta Design Group and has been removed from DDG's day to day. All clients received written notification on the growth and changes as well as provided the steps of... How to provided service request. As the President of Dimalanta Design Group, I have had several conversations with [redacted] asking if I could resolve and / or have a deeper conversation. I have requested to review with [redacted] several times in writing and also verbal conversation where [redacted] has told me "I really do not want to talk with you". My Support Staff and Design Staff has asked about changing the layout (providing a solution to fixing the broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to address on the older website. Within the 4th quarter you can see the log of conversation with staff:10/1/2015[redacted] - Support: Job Op10/1/2015Support - [redacted]: Update with Link10/1/2015[redacted] - Support: Two Job Ops10/2/2015Support - [redacted]: Update10/5/2015[redacted] - Support: Job Op10/6/2015Support - [redacted]: Update10/6/2015[redacted] - Support: Thank You!10/6/2015[redacted] - Support: Job Op10/7/2015[redacted] - [redacted]: Request Stock Photo10/7/2015[redacted] - [redacted]: Confirmation10/7/2015[redacted] - Support: Job Op10/7/2015[redacted] - Support: Job Spec10/8/2015Support - [redacted]: Photo Options10/8/2015[redacted] - Support: Photo Choice10/8/2015Support - [redacted]: BigStock Photo10/8/2015[redacted] - Support: Thank You!10/9/2015[redacted] - Support: Insights Page10/9/2015Support - [redacted]: Confirmation10/9/2015[redacted] - Support: Awesome. Thank you!10/12/2015[redacted] - Support: Background issue10/12/2015[redacted] - Support: Insights Page10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Info10/12/2015[redacted] - Support: Free again between 3:45 – 4:30 . . .10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Information10/12/2015Support - [redacted]: Insights Live Link10/13/2015Support - [redacted]: Update10/13/2015[redacted]: Insights Page10/14/2015[redacted]: Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/2015[redacted] - Support: Issue with Slider10/27/2015Support - [redacted]: Update10/27/2015[redacted] - Support: More Info10/27/2015Support - [redacted]: Update10/27/2015[redacted]: Mobile Issue10/28/2015Support - [redacted]: Update10/28/2015[redacted] - Support: 3 - 5 days for another error on my main page to be completed? Really?10/30/2015[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - [redacted]: Update11/3/2015[redacted] - Support: I just took a look and the mobile site looks pretty bad. What is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - [redacted]: Update11/23/2015[redacted] - [redacted]: Issue with site, words on sliders cut off11/23/2015[redacted] - Support: follow up on sliders11/23/2015[redacted] - [redacted]:11/23/2015[redacted]: Another Responsive Issue with Slider11/24/2015[redacted] - Support: Checking on site11/25/2015Support - [redacted]: Update11/25/2015[redacted] - Support: Checking on site11/29/2015[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - [redacted]: Update12/1/2015[redacted] - Support: Checking on site12/2/2015[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/2015[redacted] - [redacted]: Address request for [redacted] access, request payment12/2/2015[redacted] - [redacted]: Ernie return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - [redacted]: Update12/2/2015Web Team - Support: Update12/2/2015[redacted]: Install Change Tracker 12/2/2015Web Team - Support: Complete12/3/2015[redacted] - [redacted]: Cancellation of ServiceRequest to close account and bring account current12/3/2015[redacted] - [redacted]: Will call [redacted] this morningcalled to provide [redacted] left message then sent via 2 separate text Within this 4th quarter log of correspondence you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website. So the argument that DDG was not responsive and not willing to address error / issues within SLC website when it comes to certifications and verifications of expiring yearly updates and re-writing code is unjust. I believe my Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back. [redacted] has been delinquent on payment of service since 8/15 and continued to be unresponsive to payment request. Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] has not paid and has refused to pay while Dimalanta Design Group has provided continual service support, edits and adjustments to [redacted] website. [redacted] had every opportunity to address payment via calls un-answered, letters and emails. So for [redacted] to ask for reimbursement for 6 months of service and for this complaint to be seen as approved of failure to provide service and service follow is not appropriate. Respectfully, -- [redacted] WittmerPresidentPhone: ###-###-####Mobile: ###-###-####Email: [redacted]@dima...⇄ Lake Forest Dr, Suite 650, Cincinnati, OH 45242
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
If needed, I can provide a detailed log of contacts made to Ernie D. - the President of the organization, who I wanted to speak with regarding the quality of service I was receiving from his support staff as well as [redacted] W. who was the individual responding to the complaint. [redacted] recently changes her title for CEO, but for the time I was working with her team, was not acting in that capacity and was not competently handling the issues with my site. In addition, during a conversation with [redacted] directly in August, I shared with her that it was ridiculous that Ernie was not returning my call, to which she agreed.It is correct, that the support team made small updates for me over the period of time that I was the client, and at an individual level (to support team staff) I showed appreciation for their help. That said, I have repeatedly asked to speak with the President of the organization (the individual who sold services to me, and told me he was my main point of contact) and there was never a response from him. In addition, there was never a correspondence indicating that he had left the company, and I am well aware he communicates regularly with other clients.Being offered training is irrelevant to this matter, as it was service and strategy related.Last, I have not paid additional fees since switching my account over to a new provider, and am still seeking reimbursement for the last 6 months of service. Again, if a full log is needed of attempted correspondence with the company president, I will provide that. I have absolutely been in touch with them to let them know that my expectation is a conversation with the organization's President (Ernie D.) to work through the issues, and have not received a response from him. Their approach has been rude and unprofessional, and a large waste of my companies time and resources.
Regards,
[redacted]r
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Direct correspondence was sent to Ernie D. (CEO or President depending on the date) on the following dates. This does not include multiple voicemail messages left for him as well.20148/1 (3 attempts made)8/199/8/9/159/199/2210/311/2011/3020154/168/148/178/188/21 (2 attempts made)8/228/248/25 (2 attempts made)8/28 (2 attempts made)8/309/59/178/288/309/59/1710/410/1910/2211/1311/16Regardless of the fact that there was a change (with [redacted] role), Ernie was ignoring me well before it was made. In addition, I never said "I do not want to talk to you." I simply said I was looking to connect with Ernie (still signing, sending all bills, and the person who worked with me to establish my website). I wanted to talk to him primarily about the poor level of service being received as it related to my website and once [redacted] joined, in particular regarding her clear lack of knowledge on why issues were occurring so frequently. There was a point where on a daily basis I was noticing issues with my site - somethin I find it very appropriate to approach the founder and President/CEO on. As well as the person who sold me services.So I am looking for my last 6 months of paid service to be reimbursed. While I recognize that I have not paid bills for the last 2 months (again, in the midst of a switch), I withheld them specifically because I was planning to pursue reimbursement either through these means or legally. I considered requesting reimbursement back to when the major issues began (September of last year), bit felt that 6 months would be more appropriate.
I can provide full correspondence documenting the emails to Ernie on the dates above, as well as copies of bills, letters and emails addressed by Ernie. Last, I have documentation (from another DiMalanta Design customer) showing that Ernie is active in the organization and supporting other customers.
Regards,
[redacted]r
Thank you for the opportunity to respond to complaint ID 10984113 submitted to Revdex.com. Dimalanta Design Group acknowledges that [redacted] website has had multiple areas of service support needed within the scope of this concern.Detail of Service and Support Log:7/6/2015[redacted] - Support: Add New Image7/7/2015Support - [redacted]: Images complete7/7/2015[redacted] - Support: Thanks!7/17/2015[redacted] - Support: Job Ops, Google Analytics7/17/2015Support - [redacted]: Please allow 3-5 days for completion7/22/2015[redacted] - Support: Requesting update7/22/2015[redacted] - Support: Requesting update7/22/2015[redacted] - [redacted]: Will review with Support Team7/22/2015[redacted] - [redacted]: Edits completed on Monday7/23/2015[redacted] - Support: Requesting update7/23/2015[redacted] - [redacted]: Corrections7/23/2015[redacted] - [redacted]: Requested Update7/23/2015[redacted] - [redacted]: ETA?7/23/2015[redacted] - [redacted]: Updated Website, making edits to widget7/23/2015[redacted] - [redacted]: Corrections7/23/2015Support - Web Team: Bullet points7/24/2015[redacted] - [redacted]: Update7/24/2015[redacted] - [redacted]: Corrections7/24/2015Support - [redacted]: Update7/26/2015[redacted] - Support: Corrections7/26/2015[redacted] - Support: Requesting update7/26/2015Support - [redacted]: Complete7/27/2015[redacted] - Support: Email push on Tuesday7/27/2015[redacted] - Support: Requesting update7/27/2015Support - [redacted]: Complete8/9/2015[redacted] - [redacted]: Approach to site updates8/9/2015[redacted] - Support: Requesting update8/10/2015Support - [redacted]: How to Contact Support Team8/11/2015Support - [redacted]: Credentials/Training8/11/2015[redacted] - [redacted]: Credentials / Training8/12/2015[redacted] - Support: Homepage Errors8/12/2015Support - [redacted]: Will investigate8/12/2015Support - Web Team: Homepage Edits8/13/2015[redacted] - [redacted]: ETA?8/13/2015[redacted] - [redacted]: Update, copy Support8/13/2015[redacted] - Support: Website issues8/13/2015Support - [redacted]: Update, software update.8/13/2015[redacted] - Support: I would like it to look exactly like it did before.8/13/2015Support - [redacted]: Contacted Web Team, we will keep you posted.8/13/2015[redacted] - Support: ETA?8/13/2015Support - [redacted]: Update, will keep you posted.8/13/2015Web Team - Support: Request Screen shot8/13/2015Support - Web Team: Update8/13/2015Web Team - Support: Can install back up8/13/2015Support - Web Team: More info8/13/2015Web Team - Support: Let us know when ready for back up8/13/2015Support - Web Team: Back up to 8/18/14/2015[redacted] - [redacted]: Requesting update8/14/2015[redacted] - [redacted]: Update - outdated plugins.8/14/2015[redacted] - Support: Back to original state today, by noon.8/14/2015Support - [redacted]: Update, will keep you posted.8/14/2015Support - Web Team: Request update8/14/2015Web Team - Support: In process8/15/2015[redacted] - [redacted]: Requesting call8/17/2015[redacted] - [redacted]: Update8/17/2015[redacted] - [redacted]: Will review with Support Team8/17/2015[redacted] - [redacted]: Where are we? You are going to be out of office?8/17/2015[redacted] - Support: Please update [redacted]8/18/2015[redacted] - Support: Requesting update8/18/2015Support - [redacted]: Update. Site has been restored to saved file.8/18/2015[redacted] - Support: Edits to sliders8/18/2015Support - [redacted]: Update, will keep you posted.8/18/2015Support - [redacted]: Update, will keep you posted.8/18/2015Support - Web Team: Update8/19/2015Support - Support: Screen shots8/19/2015Ernie - [redacted]: Update8/19/2015Support - [redacted]: Update, will keep you posted.8/19/2015[redacted] - Support: I want it to look exactly like it did before.8/19/2015[redacted] - Support: Ernie should have screen shots of what it looked like before.8/19/2015Support - [redacted]: Update8/19/2015[redacted] - Support: Thanks!8/19/2015Web Team - Support: Font larger8/19/2015Support - Web Team: Font still needs to be changed8/19/2015Web Team - Support: Font changed8/19/2015Support - Web Team: Needs updates, screen shot8/20/2015Support - [redacted]: Update8/20/2015[redacted] - Support: Still difficult to read.8/20/2015Support - [redacted]: Update, will keep you posted.8/20/2015Web Team - Support: Info8/20/2015Web Team - Support: Info8/20/2015Support - Web Team: Minor edits8/20/2015Web Team - Support: Complete8/20/2015Support -Web Team: Alignment issue8/21/2015[redacted] - Support: Mobile Issue8/21/2015Support - [redacted]: Update, will keep you posted.8/21/2015[redacted] - Ernie: Would like to connect8/21/2015[redacted] - Ernie: When can we connect?8/21/2015Support - Web Team: Update?8/22/2015[redacted] - Support: Status?8/24/2015Ernie - [redacted]: Contact Support / [redacted] for website issues8/24/2015Web Team - Support: Complete8/24/2015Support - Web Team: Alignment not complete8/24/2015Web Team - Support: Adjusted8/24/2015Support - Web Team: Still not correct8/24/2015Web Team - Support: In process8/25/2015[redacted] - Ernie: I am still looking to connect with you directly8/25/2015Support - [redacted]: Update, will keep you posted.8/25/2015Web Team - Support: Responsive Slider added.8/25/2015Support - Web Team: Font size?8/25/2015Web Team - Support: Font used8/25/2015Support - Web Team: Client still not happy with the way this looks.8/26/2015Support - [redacted]: Update, will keep you posted.8/26/2015Web Team - Support: Made adjustments8/26/2015Support - Web Team: Still needs adjustments.8/27/2015Ernie - [redacted]: Update8/27/2015Web Team - Support: Complete8/27/2015Support - Web Team: Still needs adjustments.8/28/2015Support - [redacted]: Take a look, give feedback8/28/2015[redacted] - Support: I would prefer it go back to exactly how it was.8/28/2015Support - [redacted]: Update8/28/2015[redacted] - Support: Proceed with recommended design8/28/2015Web Team - Support: Info8/31/2015Support - [redacted]: Update8/31/2015Support - Web Team: Edits9/6/2015[redacted] - Support: ETA?9/6/2015Support - [redacted]: Complete, recommended change9/7/2015Support - Web Team: Request update9/8/2015[redacted] - Support: Not sure we are there yet.9/8/2015Web Team - Support: Complete9/8/2015Support - Web Team: Mobile edit9/9/2015Web Team - Support: Complete9/10/2015Support - Support: Create Mock up9/12/2015[redacted] - Support: Requesting update9/14/2015[redacted] - Support: Web Edit - hidden page9/14/2015Support - [redacted]: Supplied link, will create mock up9/14/2015[redacted] - Support: Requesting update9/15/2015Support - [redacted]: Mock up for Mobile site9/15/2015[redacted] - Support: LOVE IT. Apply to main site as well.9/15/2015Support - [redacted]: Adding to production9/15/2015[redacted] - Support: Testimonial page edit9/15/2015Support - Web Team: Change to mock up provided9/15/2015Support - Web Team: Check mobile responsiveness9/15/2015Support - Web Team: Testimonial page not loading9/16/2015Support - [redacted]: Update - testimonial complete.9/16/2015Web Team - Support: Testimonial page reset9/17/2015[redacted] - Support: Website Timing out.9/17/2015Support - [redacted]: Maintenance on servers, will keep you posted.9/17/2015Web Team - Support: Check adjustments9/18/2015[redacted] - Support: Mobile site timing out.9/18/2015[redacted] - Support: Mobile issues9/21/2015Support - [redacted]: Request update from web team, call at 4:00?9/21/2015[redacted] - Support: Times to discuss site9/21/2015Support - [redacted]: Schedule 8:00 phone conference 9/229/21/2015[redacted] - Support: Changed invite to 12:00 9/229/21/2015Support - Web Team: Request update9/21/2015Support - Web Team: Please change font9/21/2015Support Team - Web Team: Change text to white9/21/2015Support - Web Team: Change Background to gray9/21/2015Support - Web Team: Text box to yellow9/21/2015Support - Web Team: Use Designer mock up9/22/2015[redacted] - Support: Add Testimonial9/22/2015[redacted] - [redacted]: Thought we were on at 8:00?9/22/2015[redacted] - [redacted]: Invite changed to 12:00, free this afternoon?9/22/2015[redacted] - [redacted]: I am available tomorrow 9-10:309/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Web Team - Support: Complete9/22/2015Support - Web Team: Add Testimonial9/23/2015Support - [redacted]: Testimonial Complete.9/23/2015Support - [redacted]: We have experienced some serious server issues.....9/23/2015Support - [redacted]: Invitation for phone conference9/23/2015[redacted] - Support: Mobile Issues9/23/2015Support - [redacted]: Update, will keep you posted.9/23/2015Support - Web Team: Check mobile responsiveness9/23/2015Web Team - Support: Is Client accessing the site?9/23/2015Support - Web Team: Info9/23/2015Web Team - Support: Installed change tracker9/23/2015Web Team - Support: In Process9/23/2015Web Team - Support: Complete9/23/2015Support - Web Team: Minor edits to testimonial9/24/2015Web Team - Support: Check adjustments9/24/2015Support - Web Team: Still mobile issues, screen shots9/24/2015Support - Web Team: Request update9/28/2015Support - [redacted]: Update, installed plug in to track users9/28/2015[redacted] - Support: Everything looks good.9/28/2015Web Team - Support: Complete9/28/2015Web Team - Support: Complete9/29/2015[redacted] - Support: Checking to see if this was received9/29/2015Support - [redacted]: Received, please allow 3-5 days for completion9/29/2015[redacted] - Support: Sooner the better.9/29/2015Support - Web Team: Testimonial edit9/30/2015[redacted] - Support: Update Job Op page9/30/2015Support - [redacted]: Update9/30/2015[redacted] - Support: Thank You.9/30/2015Web Team - Support: Complete10/1/2015[redacted] - Support: Job Op10/1/2015Support - [redacted]: Update with Link10/1/2015[redacted] - Support: Two Job Ops10/2/2015Support - [redacted]: Update10/5/2015[redacted] - Support: Job Op10/6/2015Support - [redacted]: Update10/6/2015[redacted] - Support: Thank You!10/6/2015[redacted] - Support: Job Op10/7/2015[redacted] - [redacted]: Request Stock Photo10/7/2015[redacted] - [redacted]: Confirmation10/7/2015[redacted] - Support: Job Op10/7/2015[redacted] - Support: Job Spec10/8/2015Support - [redacted]: Photo Options10/8/2015[redacted] - Support: Photo Choice10/8/2015Support - [redacted]: BigStock Photo10/8/2015[redacted] - Support: Thank You!10/9/2015[redacted] - Support: Insights Page10/9/2015Support - [redacted]: Confirmation10/9/2015[redacted] - Support: Awesome. Thank you!10/12/2015[redacted] - Support: Background issue10/12/2015[redacted] - Support: Insights Page10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Info10/12/2015[redacted] - Support: Free again between 3:45 – 4:30 . . .10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015Support - [redacted]: Update10/12/2015[redacted] - Support: Information10/12/2015Support - [redacted]: Insights Live Link10/13/2015Support - [redacted]: Update10/13/2015[redacted]: Insights Page10/14/2015[redacted]: Update10/17/2015Web Team - Support: Information10/18/2015Web Team - Support: Complete10/19/2015Support - Web Team: Screenshots10/20/2015Web Team - Support: Information10/27/2015[redacted] - Support: Issue with Slider10/27/2015Support - [redacted]: Update10/27/2015[redacted] - Support: More Info10/27/2015Support - [redacted]: Update10/27/2015[redacted]: Mobile Issue10/28/2015Support - [redacted]: Update10/28/2015[redacted] - Support: 3 - 5 days for another error on my main page to be completed? Really?10/30/2015[redacted] - Support: Checking on site11/2/2015Support - Web Team: Update?11/3/2015Support - [redacted]: Update11/3/2015[redacted] - Support: I just took a look and the mobile site looks pretty bad. What is going on?11/4/2015Support - Web Team: Update?11/4/2015Web Team - Support: Complete11/5/2015Support - [redacted]: Update11/23/2015[redacted] - [redacted]: Issue with site, words on sliders cut off11/23/2015[redacted] - Support: follow up on sliders11/23/2015[redacted] - [redacted]:11/23/2015[redacted]: Another Responsive Issue with Slider11/24/2015[redacted] - Support: Checking on site11/25/2015Support - [redacted]: Update11/25/2015[redacted] - Support: Checking on site11/29/2015[redacted] - Support: Checking on site11/30/2015Support - Web Team: Update?11/30/2015Web Team - Support: In Process12/1/2015Support - [redacted]: Update12/1/2015[redacted] - Support: Checking on site12/2/2015[redacted] - Support: Thank you updating sliders, request [redacted] access12/2/2015[redacted] - [redacted]: Address request for [redacted] access, to close account, request outstanding payments12/2/2015[redacted] - [redacted]: Ernie to return call, access to [redacted] by 9:00am or engage legal council12/2/2015Support - [redacted]: Update12/2/2015Web Team - Support: Update12/2/2015[redacted]: Install Change Tracker12/2/2015Web Team - Support: Complete12/3/2015[redacted] - [redacted]: Cancellation of Service12/3/2015[redacted] - [redacted]: Will call [redacted] this morningDimalanta Design Group acknowledges that within the 3rd and 4th Qtr there was a total of 258 correspondence with [redacted]. It is important to acknowledge November/2014 [redacted] W. accepted the President role with Dimalanta Design Group. December/2014 Ernie D. CEO & Founder stepped out of the day to day activities with Dimalanta Design Group. During the growth process all clients received notification on all of the changes within DDG. July/2015 notice to all clients that our Support Team will be servicing and supporting all website hosting service needs. This was a detail email that was sent providing steps on how to.[redacted] did have concerns with the function of the website. I had several conversations with [redacted] asking if I could resolve and/or have a deeper conversation. [redacted] had requested to review with [redacted] several times in writing and also verbal conversations where [redacted] has replied "I really do not want to talk with you". DDG Support Staff and Design Staff has asked about changing the layout (providing solutions to fix broken widget on the website) our Support Staff and Design Staff has been responsive to providing updates and addressing the updates that where needed to be addressed to this older website. Within the log of correspondences you can see dates and overview that DDG Service Staff has offered training sessions as well as offered additional support outside of the scope of the service agreement to address the changes and updates needed to the design of [redacted] website. You will also see early on email replies from Ernie D. our CEO and Founder addressing [redacted] request also a call log to [redacted] asking her to contact [redacted] W. President as well as connecting with our Support Team so [redacted] would work within the companies Service Support scope so that all request would receive service support. Ernie left that message for [redacted] asking her to follow up with [redacted] W. and DDG Support Team since he is no longer working within the company. DDG has been responsive to request, updates and edits to [redacted] website . When it comes to certifications and verifications of expiring yearly updates and re-writing code. So for [redacted] to say that DDG has not been responsive is unjust. DDG Support Staff was willing to work with [redacted] request while still recommending that she make changes in the buildout of her website with her continual push back. [redacted] has been delinquent on payment of service since 8/15 and continued to be unresponsive to payment request. Dimalanta Design Group continued to support [redacted] with an outstanding payment as well as continual request to have a conversation on upgrading and addressing the issues, while [redacted] would only say that she "really did not want to talk with the staff." [redacted] had every opportunity to address payment via calls un-answered, letters and emails. So for [redacted] to ask for reimbursement for 6 months of service and for this complaint to be seen as approved of failure to provide service and service follow through is not appropriate. It is not clear if [redacted] is asking DDG to resolve this complaint by waiving the outstanding balance owed. Please note at this time there has not been any additional fees applied to clients account. The only fees applied are the hosting service fees that [redacted] is delinquent on. If resolving this issue is that [redacted]r with [redacted] no longer needs to pay the outstanding balance, then as I have expressed DDG is willing to resolve this matter. Respectfully, -- [redacted] W.PresidentPhone: ###-###-####Mobile: ###-###-####Ema[redacted] [redacted]Web...⇄ Lake Forest Dr, Suite 650, Cincinnati, OH 45242 We make you more visible so you can be more profitable!No employee or agent is authorized to conclude any binding agreement on behalf of the company with another party by email without specific confirmation.