Dimension Ford North dba Bob Thomas Ford Lincoln

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Contact Name and Title: [redacted] Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dwford.com The customer had recall 15Son his vehicle which we performedThe vehicle passed the inspection but the vehicle's axle did have a crackWhen the axle passes inspection but has a crack we then explain their option to use the owner notification program 15NAccording to owner notification program 15NFord offers the customer to purchase a brand new axle by participating in the price of the repairThe customer if they choose to purchase the new axle will only pay [redacted] of a [redacted] repair as Ford consumes the balanceThe customer was informed of the options and chose to have a new axle put in for the [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I maintain that if the recall was put there to prevent the axle from cracking and the axle cracks it should not pass inspection