To whom it may concern: On October 15, we received an order from [redacted] for a [redacted] flower girl dress in a size We require measurements for each order to ensure that we are shipping the best size before any alterationsThe measurements provided on the original order were for the size according to the [redacted] size chart [redacted] received the dress on 10/21/Upon receiving the gown she informed us that the size was too small for her daughter and she would need a size According to our sales policy, which [redacted] had to agree to in order to place an order online, if we do allow an exchange or return there would be a 25% restocking fee, which in this case would be $ Given that the measurements provided were for the size and not the 6, we did not have to agree to an exchange, however do to the nature of this order we did allow an exchange and lowered the restocking fee to $for [redacted] [redacted] agreed to this charge and had to provide her credit/debit card over the phone in order for us to even charge the $ In the formal wear industry, once we receive the gowns from the companies we are unable to return themThis is why all sales are final on special order items and also why there is a restocking fee in placeWe also have email confirmation of everything [redacted] was aware of for this order The wear date for this dress was 11/2/which means the size has already been wornWe are not sure why she is asking for the $ restocking fee after having the dress for over two months nowWe provided both sizes as the customer requested Please let us know what documentation you need from us [redacted] Internet Relations and Sales [redacted]
To whom it may concern:
On October 15,
we received an order from [redacted] for a [redacted] flower girl dress in a size We require
measurements for each order to ensure that we are shipping the best size before
any alterationsThe measurements provided on the original order were for the size
according to the [redacted] size chart
[redacted] received the dress on 10/21/Upon receiving
the gown she informed us that the size was too small for her daughter and she
would need a size According to our sales policy, which [redacted] had to
agree to in order to place an order online, if we do allow an exchange or
return there would be a 25% restocking fee, which in this case would be $
Given that the measurements provided were for the size and not the 6, we did
not have to agree to an exchange, however do to the nature of this order we did
allow an exchange and lowered the restocking fee to $for [redacted] agreed to this charge and had
to provide her credit/debit card over the phone in order for us to even charge
the $
In the formal wear industry, once we receive the gowns from
the companies we are unable to return themThis is why all sales are final on
special order items and also why there is a restocking fee in placeWe also
have email confirmation of everything [redacted] was aware of for this
order
The wear date for this dress was 11/2/which means the
size has already been wornWe are not sure why she is asking for the $
restocking fee after having the dress for over two months nowWe provided both
sizes as the customer requested
Please let us know what documentation you need from us[redacted]Internet Relations and Sales [redacted]
[redacted] called Revdex.com stating he and the company have come to a mutual resolution and the matter has been resolved
To whom it may concern: On October 15, we received an order from [redacted] for a [redacted] flower girl dress in a size We require measurements for each order to ensure that we are shipping the best size before any alterationsThe measurements provided on the original order were for the size according to the [redacted] size chart [redacted] received the dress on 10/21/Upon receiving the gown she informed us that the size was too small for her daughter and she would need a size According to our sales policy, which [redacted] had to agree to in order to place an order online, if we do allow an exchange or return there would be a 25% restocking fee, which in this case would be $ Given that the measurements provided were for the size and not the 6, we did not have to agree to an exchange, however do to the nature of this order we did allow an exchange and lowered the restocking fee to $for [redacted] [redacted] agreed to this charge and had to provide her credit/debit card over the phone in order for us to even charge the $ In the formal wear industry, once we receive the gowns from the companies we are unable to return themThis is why all sales are final on special order items and also why there is a restocking fee in placeWe also have email confirmation of everything [redacted] was aware of for this order The wear date for this dress was 11/2/which means the size has already been wornWe are not sure why she is asking for the $ restocking fee after having the dress for over two months nowWe provided both sizes as the customer requested Please let us know what documentation you need from us [redacted] Internet Relations and Sales [redacted]
[redacted] called Revdex.com stating he and the company have come to a mutual resolution and the matter has been resolved.
To whom it may concern:
On October 15,
we received an order from [redacted] for a [redacted] flower girl dress in a size We require
measurements for each order to ensure that we are shipping the best size before
any alterationsThe measurements provided on the original order were for the size
according to the [redacted] size chart
[redacted] received the dress on 10/21/Upon receiving
the gown she informed us that the size was too small for her daughter and she
would need a size According to our sales policy, which [redacted] had to
agree to in order to place an order online, if we do allow an exchange or
return there would be a 25% restocking fee, which in this case would be $
Given that the measurements provided were for the size and not the 6, we did
not have to agree to an exchange, however do to the nature of this order we did
allow an exchange and lowered the restocking fee to $for [redacted] agreed to this charge and had
to provide her credit/debit card over the phone in order for us to even charge
the $
In the formal wear industry, once we receive the gowns from
the companies we are unable to return themThis is why all sales are final on
special order items and also why there is a restocking fee in placeWe also
have email confirmation of everything [redacted] was aware of for this
order
The wear date for this dress was 11/2/which means the
size has already been wornWe are not sure why she is asking for the $
restocking fee after having the dress for over two months nowWe provided both
sizes as the customer requested
Please let us know what documentation you need from us[redacted]Internet Relations and Sales [redacted]