Dimitroff's Furniture & Design, Inc.

Initial Business Response /* (1000, 5, 2016/06/13) */
The mfghas been working with us to remedy the situation and has sent us the upgraded replacement units for this sectionalThe last remaining issue is the remote to make the recliner workThey will not allow us to come and make the
repairAfter this part is put in, it has a yrwarrantyThe husband really likes the sectional, however the wife feels if there are further issues they do not want to deal with itSince they are unsure of what they currently have, they choose a completely different manufacturerUnfortunately, this is the ONLY other mfgthat does the configuration and options they wantThere is a price difference from one company to the nextPlease note that we are giving them full credit for the returnSince this is a return and different mgfit is a completely new orderThey have the credit from the return, $additional credit, plus no tax
All we need to do is be allowed to come into the house and put the replacement part in for this to work correctlyIt is a 1/hrinstallWe have made this offer to them as we would prefer not sell them another productWe will also provide them with an extra remote, should this occur in the future

Initial Business Response /* (1000, 5, 2015/04/13) */
After client decided not to keep the chair, we picked up the recliner on ThursMarch (not the 16th) from PAUpon return to our store for inspection, we wrote a check which was mailed on 4/Client has received and cashed on 4/