We apologize for the dissatisfaction of **and ** [redacted] Our main priority is to resolve the matter as soon as possible as best as we can rather than going back and forth on these messages and pointing the finger assessing blame We understand that there is a problem with this particular unit We cannot rectify the situation/issue if we cannot enter the unit to see or hear what exactly is going on Again, there may have been some confusion on dates and/or scheduling conflicts prohibiting the staff to enter the unit and/or to meet with **and **s [redacted] It's possible that there was some miscommunication on both ends The fact of the matter is we cannot enter the unit without the resident's permission per their instructions An option that may be a solution and/or resolution at this time would be to transfer\switch units, however this is not an appealing option for **and **s [redacted] due to the hassle and inconvenience of a move/transfer We would assist in any way possible with this transfer to make this transition a smooth one as we understand the hassle and inconvenience ** [redacted] has made it very clear that they do no want to transfer units We are left with limited options This particular unit is located near the commercial tenant of the property that has an HVAC unit that is loud and creates annoying noises that are bothersome We realize that this is a nuisance We will continue to work with **and **s [redacted] to try and resolve this matter as amicably as possible Again we apologize for the inconvenience We pride ourselves on customer service, support, appreciation and satisfaction Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Parts of the response from the business are simply not true. My *** and I have, on several occasions, given dates and times we'd be available to assist in resolving the issue, however, the property manager often gets these dates and times confused. She also says we informed her that we'd be available at certain times when that was simply not true. At these specific times neither one of us would have agreed to that time because of set scheduling conflicts that we have every week during that specific timeWe feel that we only get follor details on the matter if we complain more. I stressed to the property manager the beginning of *** my dissatisfaction with the situation and only until I emailed the corporate office weeks later, did we have any additional contact. Additionally, I find it very unprofessional that the property manager informed my *** that she knows about the email we sent to the corporate office stating she wasn't doing her job which my *** perceived as unnecessary aggressive comment during her conversation. We also feel that we have exhausted all efforts in getting the situation rectified with the property manager on premises. Throughout all the complaints, nothing has changed and I'd say I've let 7-people on different occasions look at the issue, so stating that we're simply not available is untrue. After the same people tried to fix the issue several times, it would be logical to seek additional support or resources. The unit is loud and is going to make noise- we understand that, but there are ways to remedy the vibrations and sound that the company is obviously not interested in performing. Confidence was lost in the having the issue resolved by the property manager which prompted our additional complaints to the corporate office in hopes that we could find someone that would listen and affect the necessary change in order to make us happy with our unit and renew our lease. We did not want to move out of our unit. Via email, I informed the property manager that if the noise couldn't be fixed, I was not interested in moving into another unit after viewing the website's inventory, but she still sent a follemail and wanted to meet to show us other units. It's situations such as this, that makes us feel as if no one is listening to us. Only after seeing that the situation would not be remedied except by having us to move other units that do not fit our needs- i.esame floor plan, square footage, floor that we informed the property manager that we would not renew our lease and will seek other housing options.
Regards,
*** *** *** ***
This is the corporate office and we are not aware of this matter. These matters are handled at the site level-at the property. Corporate does not get involved, however we are not in the business of fraud. The company is not going to obtain confidential personal information of a prospective resident/tenant through thin air and use it for dishonorable purposes. This information had to be provided to the company. We no longer have access to the lease records as we no longer manage it. I have forwarded the Complaint to the previous Regional Manager of that property. This matter will be handled outside the Revdex.com. Thank you.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Firstly, I have not received a letter from the company as stated in their response. No one has ever called me as I have left numerous messages with their customer service number. As far as some of the issues that I complained about the elevator is only sporadically working, it is not working now as I write this. There is no document in the elevator from the [redacted] showing that it has been inspected and ready for use. The entrance to the fifth floor from the elevator is still blocked due to construction. And as of yesterday the air conditioner in the apt ([redacted]) is not working. She is on the top floor and the thermometer temperature in the unit right now is in the eighties. She is unable to reach anyone in the office, it goes to voicemail. She is too uncomfortable to stay in the apt. This is ridiculous and we are so sorry we signed a lease with this company.
Regards,
[redacted]
We have received the complaint in regards to **. and **s.
[redacted]s apartment home. We have addressed
each of the cited work requests by contracting outside vendors after each call
and having different items either repaired or replaced per the work requests. With each work order,...
the residents are
contacted at that time to schedule repair visits per their request. They do not want us or service vendors to
enter without their presence. There have
been several instances where we have called to schedule work inside the
apartment, but cannot get the work completed because they were not available to
be home or **. [redacted] would be sleeping due to working late shifts. Because of their instructions to not enter
unless they are present, repairs are being rescheduled which is resulting in
longer than usual resolution times.
We reached out to **s. [redacted] last week and offered to speak
with them in regards to transferring apartment homes. At that time, she apologized to me about his
complaints and stated she was not aware that he reached out to our corporate
office. To date, we have left voice mails
and emails to arrange a meeting to discuss transfer options. On [redacted], **. [redacted] sent an email to the Property Manager advising that he doesn't believe this
would be beneficial unless we have inventory not listed on our website.
Additionally, another property manager previously showed them other available units last
year and none of them would meet their needs. Also, the hassle of
moving things, changing addresses, utilities doesn't seem appealing to them. At
this time they don't plan on transferring units. They would like to stay until the end of their lease. We have been trying to schedule a meeting to remedy the situation in person with both residents but haven't been successful . They are not interested in comparable units . As you can see, we have been working to address the issues;
however, we are limited in our abilities due to their schedules and ability to
meet. Thanks,
Mr. [redacted],We are working diligently to rectify the issues and problems. Some of the items have since been resolved in which they will be referenced in the letter being drafted to you this morning. Thanks!
We apologize for the dissatisfaction of **. and **. [redacted]. Our main priority is to resolve the matter as soon as possible as best as we can rather than going back and forth on these messages and pointing the finger assessing blame. We understand that there is a problem with this particular unit. We cannot rectify the situation/issue if we cannot enter the unit to see or hear what exactly is going on. Again, there may have been some confusion on dates and/or scheduling conflicts prohibiting the staff to enter the unit and/or to meet with **. and **s. [redacted]. It's possible that there was some miscommunication on both ends. The fact of the matter is we cannot enter the unit without the resident's permission per their instructions. An option that may be a solution and/or resolution at this time would be to transfer\switch units, however this is not an appealing option for **. and **s. [redacted] due to the hassle and inconvenience of a move/transfer. We would assist in any way possible with this transfer to make this transition a smooth one as we understand the hassle and inconvenience. **. [redacted] has made it very clear that they do no want to transfer units. We are left with limited options. This particular unit is located near the commercial tenant of the property that has an HVAC unit that is loud and creates annoying noises that are bothersome. We realize that this is a nuisance. We will continue to work with **. and **s. [redacted] to try and resolve this matter as amicably as possible. Again we apologize for the inconvenience. We pride ourselves on customer service, support, appreciation and satisfaction. Thanks,
We apologize for the dissatisfaction of **and ** [redacted] Our main priority is to resolve the matter as soon as possible as best as we can rather than going back and forth on these messages and pointing the finger assessing blame We understand that there is a problem with this particular unit We cannot rectify the situation/issue if we cannot enter the unit to see or hear what exactly is going on Again, there may have been some confusion on dates and/or scheduling conflicts prohibiting the staff to enter the unit and/or to meet with **and **s [redacted] It's possible that there was some miscommunication on both ends The fact of the matter is we cannot enter the unit without the resident's permission per their instructions An option that may be a solution and/or resolution at this time would be to transfer\switch units, however this is not an appealing option for **and **s [redacted] due to the hassle and inconvenience of a move/transfer We would assist in any way possible with this transfer to make this transition a smooth one as we understand the hassle and inconvenience ** [redacted] has made it very clear that they do no want to transfer units We are left with limited options This particular unit is located near the commercial tenant of the property that has an HVAC unit that is loud and creates annoying noises that are bothersome We realize that this is a nuisance We will continue to work with **and **s [redacted] to try and resolve this matter as amicably as possible Again we apologize for the inconvenience We pride ourselves on customer service, support, appreciation and satisfaction Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Parts of the response from the business are simply not true. My *** and I have, on several occasions, given dates and times we'd be available to assist in resolving the issue, however, the property manager often gets these dates and times confused. She also says we informed her that we'd be available at certain times when that was simply not true. At these specific times neither one of us would have agreed to that time because of set scheduling conflicts that we have every week during that specific timeWe feel that we only get follor details on the matter if we complain more. I stressed to the property manager the beginning of *** my dissatisfaction with the situation and only until I emailed the corporate office weeks later, did we have any additional contact. Additionally, I find it very unprofessional that the property manager informed my *** that she knows about the email we sent to the corporate office stating she wasn't doing her job which my *** perceived as unnecessary aggressive comment during her conversation. We also feel that we have exhausted all efforts in getting the situation rectified with the property manager on premises. Throughout all the complaints, nothing has changed and I'd say I've let 7-people on different occasions look at the issue, so stating that we're simply not available is untrue. After the same people tried to fix the issue several times, it would be logical to seek additional support or resources. The unit is loud and is going to make noise- we understand that, but there are ways to remedy the vibrations and sound that the company is obviously not interested in performing. Confidence was lost in the having the issue resolved by the property manager which prompted our additional complaints to the corporate office in hopes that we could find someone that would listen and affect the necessary change in order to make us happy with our unit and renew our lease. We did not want to move out of our unit. Via email, I informed the property manager that if the noise couldn't be fixed, I was not interested in moving into another unit after viewing the website's inventory, but she still sent a follemail and wanted to meet to show us other units. It's situations such as this, that makes us feel as if no one is listening to us. Only after seeing that the situation would not be remedied except by having us to move other units that do not fit our needs- i.esame floor plan, square footage, floor that we informed the property manager that we would not renew our lease and will seek other housing options.
Regards,
*** *** *** ***
This matter is being handled directly with the Complainant-outside of the Revdex.com.
This is the corporate office and we are not aware of this matter. These matters are handled at the site level-at the property. Corporate does not get involved, however we are not in the business of fraud. The company is not going to obtain confidential personal information of a prospective resident/tenant through thin air and use it for dishonorable purposes. This information had to be provided to the company. We no longer have access to the lease records as we no longer manage it. I have forwarded the Complaint to the previous Regional Manager of that property. This matter will be handled outside the Revdex.com. Thank you.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Firstly, I have not received a letter from the company as stated in their response. No one has ever called me as I have left numerous messages with their customer service number. As far as some of the issues that I complained about the elevator is only sporadically working, it is not working now as I write this. There is no document in the elevator from the [redacted] showing that it has been inspected and ready for use. The entrance to the fifth floor from the elevator is still blocked due to construction. And as of yesterday the air conditioner in the apt ([redacted]) is not working. She is on the top floor and the thermometer temperature in the unit right now is in the eighties. She is unable to reach anyone in the office, it goes to voicemail. She is too uncomfortable to stay in the apt. This is ridiculous and we are so sorry we signed a lease with this company.
Regards,
[redacted]
We have received the complaint in regards to **. and **s.
[redacted]s apartment home. We have addressed
each of the cited work requests by contracting outside vendors after each call
and having different items either repaired or replaced per the work requests. With each work order,...
the residents are
contacted at that time to schedule repair visits per their request. They do not want us or service vendors to
enter without their presence. There have
been several instances where we have called to schedule work inside the
apartment, but cannot get the work completed because they were not available to
be home or **. [redacted] would be sleeping due to working late shifts. Because of their instructions to not enter
unless they are present, repairs are being rescheduled which is resulting in
longer than usual resolution times.
We reached out to **s. [redacted] last week and offered to speak
with them in regards to transferring apartment homes. At that time, she apologized to me about his
complaints and stated she was not aware that he reached out to our corporate
office. To date, we have left voice mails
and emails to arrange a meeting to discuss transfer options. On [redacted], **. [redacted] sent an email to the Property Manager advising that he doesn't believe this
would be beneficial unless we have inventory not listed on our website.
Additionally, another property manager previously showed them other available units last
year and none of them would meet their needs. Also, the hassle of
moving things, changing addresses, utilities doesn't seem appealing to them. At
this time they don't plan on transferring units. They would like to stay until the end of their lease. We have been trying to schedule a meeting to remedy the situation in person with both residents but haven't been successful . They are not interested in comparable units . As you can see, we have been working to address the issues;
however, we are limited in our abilities due to their schedules and ability to
meet. Thanks,
Mr. [redacted],We are working diligently to rectify the issues and problems. Some of the items have since been resolved in which they will be referenced in the letter being drafted to you this morning. Thanks!
We apologize for the dissatisfaction of **. and **. [redacted]. Our main priority is to resolve the matter as soon as possible as best as we can rather than going back and forth on these messages and pointing the finger assessing blame. We understand that there is a problem with this particular unit. We cannot rectify the situation/issue if we cannot enter the unit to see or hear what exactly is going on. Again, there may have been some confusion on dates and/or scheduling conflicts prohibiting the staff to enter the unit and/or to meet with **. and **s. [redacted]. It's possible that there was some miscommunication on both ends. The fact of the matter is we cannot enter the unit without the resident's permission per their instructions. An option that may be a solution and/or resolution at this time would be to transfer\switch units, however this is not an appealing option for **. and **s. [redacted] due to the hassle and inconvenience of a move/transfer. We would assist in any way possible with this transfer to make this transition a smooth one as we understand the hassle and inconvenience. **. [redacted] has made it very clear that they do no want to transfer units. We are left with limited options. This particular unit is located near the commercial tenant of the property that has an HVAC unit that is loud and creates annoying noises that are bothersome. We realize that this is a nuisance. We will continue to work with **. and **s. [redacted] to try and resolve this matter as amicably as possible. Again we apologize for the inconvenience. We pride ourselves on customer service, support, appreciation and satisfaction. Thanks,