copied some letters we sent each other, you can see we did our best to help the customer.the customer sent it back to us, we checked , there is no any problem in the machine.TEE questions are: 1: He like old mainboard which the machine can reach more than degree, but the factory changed a new mainboard for all machine, the new mainboard do not allow the the machine can reach more than degree, which will easily damage the machine, and the machine life is not long.2: He want a new machine, but the machine was broken to two pieces in shiping to us, we told him that if he pay only $300, we will send him a new one, because the broken machine can not be put the two pieces to one even if it can worknow we only can do : Take out new mainboard from his machine, and install old mainboard to his machine, and he agreed with us: here is his letter:----------------------------------***,I am not happy at all with the choices given to me with this defective machine!Since you are not fulfilling your obligations according to the warranty for the machine, guaranteeing it free from defects in material and workmanship for one year, I would like my machine returned to me with the circuit board and the temperature sensor replaced ASAP per our conversation 11/18/4:PMI currently have customers that have made purchases of my products that I'm unable to fill without my machine.I am not willing to give you another $to have my machine replaced as you suggested!
copied some letters we sent each other, you can see we did our best to help the customer.the customer sent it back to us, we checked , there is no any problem in the machine.TEE questions are: 1: He like old mainboard which the machine can reach more than 200 degree, but the...
factory changed a new mainboard for all machine, the new mainboard do not allow the the machine can reach more than 200 degree, which will easily damage the machine, and the machine life is not long.2: He want a new machine, but the machine was broken to two pieces in shiping to us, we told him that if he pay only $300, we will send him a new one, because the broken machine can not be put the two pieces to one even if it can work. now we only can do : Take out new mainboard from his machine, and install old mainboard to his machine, and he agreed with us: here is his letter:----------------------------------[redacted],I am not happy at all with the choices given to me with this defective machine!Since you are not fulfilling your obligations according to the warranty for the machine, guaranteeing it free from defects in material and workmanship for one year, I would like my machine returned to me with the circuit board and the temperature sensor replaced ASAP per our conversation 11/18/2014 4:50 PM. I currently have customers that have made purchases of my products that I'm unable to fill without my machine.I am not willing to give you another $300 to have my machine replaced as you suggested!
copied some letters we sent each other, you can see we did our best to help the customer.the customer sent it back to us, we checked , there is no any problem in the machine.TEE questions are: 1: He like old mainboard which the machine can reach more than degree, but the factory changed a new mainboard for all machine, the new mainboard do not allow the the machine can reach more than degree, which will easily damage the machine, and the machine life is not long.2: He want a new machine, but the machine was broken to two pieces in shiping to us, we told him that if he pay only $300, we will send him a new one, because the broken machine can not be put the two pieces to one even if it can worknow we only can do : Take out new mainboard from his machine, and install old mainboard to his machine, and he agreed with us: here is his letter:----------------------------------***,I am not happy at all with the choices given to me with this defective machine!Since you are not fulfilling your obligations according to the warranty for the machine, guaranteeing it free from defects in material and workmanship for one year, I would like my machine returned to me with the circuit board and the temperature sensor replaced ASAP per our conversation 11/18/4:PMI currently have customers that have made purchases of my products that I'm unable to fill without my machine.I am not willing to give you another $to have my machine replaced as you suggested!
copied some letters we sent each other, you can see we did our best to help the customer.the customer sent it back to us, we checked , there is no any problem in the machine.TEE questions are: 1: He like old mainboard which the machine can reach more than 200 degree, but the...
factory changed a new mainboard for all machine, the new mainboard do not allow the the machine can reach more than 200 degree, which will easily damage the machine, and the machine life is not long.2: He want a new machine, but the machine was broken to two pieces in shiping to us, we told him that if he pay only $300, we will send him a new one, because the broken machine can not be put the two pieces to one even if it can work. now we only can do : Take out new mainboard from his machine, and install old mainboard to his machine, and he agreed with us: here is his letter:----------------------------------[redacted],I am not happy at all with the choices given to me with this defective machine!Since you are not fulfilling your obligations according to the warranty for the machine, guaranteeing it free from defects in material and workmanship for one year, I would like my machine returned to me with the circuit board and the temperature sensor replaced ASAP per our conversation 11/18/2014 4:50 PM. I currently have customers that have made purchases of my products that I'm unable to fill without my machine.I am not willing to give you another $300 to have my machine replaced as you suggested!