We aware of the error and are having the correct items shipped along with a prepaid UPS label for the returnBoth items should be delivered early next week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
We have spoken to this customer and sent them a return authorizationHere are the details:Dear [redacted] ***,Please return the items to:DinnerwareEtc.comRMA #[redacted] ***We request you use UPS as they provide the best service in our areaOnce we receive the return, we will credit your card.Sincerely, [redacted] www.DinnerwareEtc.comDATE: 26-Apr-2015REFERENCE #: 60807SOLD TO:======== [redacted] ***US United StatesSHIPPED TO:=========== [redacted] US United States==================================================================Ordered: Shipped: 10-2281- French Garden Fleurence Coffee Pot 1/oz $ Ordered: Shipped: 10-2281- French Garden Fleurence A/D Cup Saucer $ ==================================================================Product Total: $230.50Sales Tax: $0.00Shipping: $0.00Discount: $0.00Surcharge: $
I did send a replyThese are on backorder and not expected to ship for another to weeksIf you do not want to wait on them, we can cancel the orderPlease advise
The William and Mary Small Round Cheeseboard is discontinuedThe William and Mary Small Oval Tray is on backorder until the end of January The order number is [redacted] How can I assist the customer from this point? I have not received any inquiries regarding this order.Sincerely, [redacted] www.DinnerwareEtc.com
We aware of the error and are having the correct items shipped along with a prepaid UPS label for the returnBoth items should be delivered early next week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
We have spoken to this customer and sent them a return authorizationHere are the details:Dear [redacted] ***,Please return the items to:DinnerwareEtc.comRMA #[redacted] ***We request you use UPS as they provide the best service in our areaOnce we receive the return, we will credit your card.Sincerely, [redacted] www.DinnerwareEtc.comDATE: 26-Apr-2015REFERENCE #: 60807SOLD TO:======== [redacted] ***US United StatesSHIPPED TO:=========== [redacted] US United States==================================================================Ordered: Shipped: 10-2281- French Garden Fleurence Coffee Pot 1/oz $ Ordered: Shipped: 10-2281- French Garden Fleurence A/D Cup Saucer $ ==================================================================Product Total: $230.50Sales Tax: $0.00Shipping: $0.00Discount: $0.00Surcharge: $
I did send a replyThese are on backorder and not expected to ship for another to weeksIf you do not want to wait on them, we can cancel the orderPlease advise
The William and Mary Small Round Cheeseboard is discontinuedThe William and Mary Small Oval Tray is on backorder until the end of January The order number is [redacted] How can I assist the customer from this point? I have not received any inquiries regarding this order.Sincerely, [redacted] www.DinnerwareEtc.com
I have sent the UPS label via email and there is NO restocking fee Sincerely, [redacted] www.DinnerwareEtc.com
Please provide the best email address to send you a UPS call tag/prepaid UPS label and I will do so ASAP Sincerely, [redacted] www.DinnerwareEtc.com