Dino's Appliance Factory Service

My dryer just failed for the third time. Lowe's says I have to use Dino's but will not intervene. A tech named Joey came out and replaced a thermostat on my year old Maytag dryer. It failed one week later and ruined some clothes due to overheating. Joey would not come out for a week and not until I had my dryer vent cleaned. I paid $85 to find out my dryer vent was clean. Joey replaced the same part for a second time reluctantly a couple of weeks ago. Well, this morning the dryer stopped and continued to cook the clothes for a third time. I will have to wait once again which will total almost a month total I will be without my dryer. Why won't Lowe's look at ratings of Dino's and use a competent repair service?

I have used them two times. Everything went great on the first service. The second service, we had a problem with some door hinges that didn't fix the problem I had. They ordered a second set and installed those, still no difference, I asked if they could remove the old hinges, they said it was easier to leave them on and they refunded the cost of the hinges without a problem, I really appreciated that. Will use them in the future.

I had this company come out to determine why a gas dryer was not heating up. The repairman informed me that the dryer was fine I was just not getting gas to it. I then had to call a gas repair company at a cost of $150 to determine that the gas line was fine it needed to be bled to allow the flow of gas. This is something I believed the repair person should have known. When I called the office to discuss this fact I was told they would return my call and instead they ran to the bank and cashed the check I had written in person to ascertain they received their full payment for a service not completed and that cost me additional monies. I was willing to pay them for trip charge but not a full $115 for something I believe the repair person should have known and fixed without costing me even more money. Then taking the check to the bank so that I could not stop payment was just plain wrong and demonstrates they knew they were wrong.

They were really helpful. Explained all charges and potential charges upfront on the phone and check parts availability before scheduling a call. They were able to quickly schedule a convenient appointment.

They came out twice to fix a problem I have with a Whirlpool gas range that is a lemon. When they came out the second time they told Whirlpool that it was a "courtesy" because it was a "user care" issue but failed to inform me so now Whirlpool will not honor my warranty. When I called Dino's to ask them about this so called "courtesy" and "user care" issue and to inform them there was no way this problem was caused by my use their answer to me was "well we can't watch you all the time". UNBELIEVABLE!!! Not only did they screw me with Whirlpool then their only defence of the "user care" issue is that they can't watch me. This was the worst customer service and repair I have ever had in my 57 years on this planet. AVOID AT ALL COSTS!!!!!

This is my second complaint against Dino's. They came out twice and replaced the same fusetron. When the second one failed the tech would not come out again until I paid $85 to have nt dryer vent cleaned. It was perfectly clean. Now I am out another needless $85. Then Dino's called Maytag who told them to replace the mother board which they did. Failed again on first run. Dino's refused to come out again so Lowe's directed us to another repair service. It was a female technician who used her eyes for 5 minutes a said look here. One of the heating elements was broken and hanging down causing an intermittent short. It was so obvious it was unreal.

techs are very rude and argumentative not willing to listen to customer complaints. they don't keep there appointments
and not willing to fix the problem

I ignored the reviews and used Dino's. After taking two afternoons off from work to be available, the technician, Joey, tested opening the doors of the refrigerator and they opened. After he set the brakes, the refrigerator was pulled further back into the cabinet, but we didn't' test them before the technician left. The doors couldn't open well enough to get anything out. I immediately texted the technician to no reply and then called the office. The office said it would take 3 days to get him back to my house, even though he had just left it. I explained that I couldn't open the doors and couldn't wait 3 days. I was told Dino would call within the hour - no call ever received. I went out and bought a socket wrench and did it myself. This is an arrogant business owner who does not believe in customer service.

Dion`s is lacking in trustworthiness and lacking in refinement with his arrogant offensive mannerism. He is very argumentative and attempts to put the blame on you the customer. He does not have customer service in mine, just his ego. He places himself on a throne and expects you to kneel to his reverence, for he can do no wrong, only you the customer can. Dion`s is suppose to be customer service, with a "F" rating withh Revdex.com, that does not say a whole lot for the appliance companies that hire him. After all the RUDE conversations he had with my wife, placing blame on her the entire time for his incompetence, he having no scale of values at all, we decided to look for a honest, sincere appliance company, even if we have to pay from our own pocket. I do not reccomend Dino`s Appliance at all, save yourself a headache and find someone else.

Dino's was sent out to fix a range under warranty with whirlpool. They ordered a control board and igniter. The range still wasn't working properly and the oven wouldn't stay on or heat to 400 degrees. I called back and they came out again. They took 5 minutes and tested it at 350 and said there was nothing wrong with it. I asked for it to be tested at 400 degrees and was told no they only test at 350. I was frustrated and said I know it doesnt work and the repairman Mike said I'm done. He was very unprofessional and rude. I called whirlpool and requested a new company under warranty to look at it. Today they came out and said Dino's ordered and installed the wrong part which caused it not to heat. Needless to say I am furious. Terrible customer service by Mike. Run away from any business rated F by Revdex.com. I called whirlpool and reported their rating to whirlpool and asked them to STOP using this company. Very disappointed.

Should have checked Revdex.com for reviews before accepting this company for warranty repair. Dino's replaced my Maytag icemaker and ran fine for several months. Refrigerator began to freeze food and icemaker stopped working again. Ultimately raised the temp to 46 and it improved slightly. Called Assurion Warranty 11/2/15 who scheduled Dino's again.

On 11/12/15 repairman Chris came, advised me how it is 50 miles from their Mesa location to our house in Cave Creek. Also how once the icemaker is replaced it can tend to go out frequently thereafter because they do not replace with factory parts.

He did not remove ice tray to even look at the icemaker or pull out refrigerator to look at equip in back. Stood there and stared then finally checked food temp which was 3 degrees below what the temp was set at and decided the internal regulator temp of the refrig was too low and freezing the food & tubing thus being too cold to produce the ice. Raised it up by 4 degrees on the control panel on the outside of door and set exterior temp to 40. Told me to give it at least 2 full days and let them know if no ice production.

Called back 7 days later and let them know still no ice and now having to raise temperature again. Told me to call warranty comp and they would be back out. Called and they tried to schedule with Dino's. Dino's told them they would charge me for the trip and visit because there is nothing wrong with it. Rep advised them still not producing ice. They advised no appts available for at least 3 weeks and if there was nothing wrong with it they would charge client. So here I am with an appt scheduled for Dec 3rd with another company and still no ice and freezing food.

Run hard and fast from this company as they are not competent, not customer service friendly, and will outright lie. They should never have accepted a Maytag contract if they are not willing to travel in the metro Phoenix area to the clients homes.

My brand new Whirlpool washer started acting up in the last couple of weeks (it would get stuck on the rinse cycle). They sent out Steven Romo from Dino's to take a look at it. First, he showed up 20 minutes before the window he set this morning (fine, okay, whatever, but I had just gotten out of the shower, and wasn't expecting him for a while).

He tinkered with my machine for a while, and then called me over to chat. He started to tell me that my machine was getting unbalanced load codes, okay. He then instructed me that I cannot do small loads, to which I let him know, that I do substantial loads as I tend to procrastinate doing my laundry. He said I needed to wash more than a couple of towels at a time, when he said this I pointed to an actual basket of towels waiting to be washed that was piled high! He then told me that I quote "needed to stop interrupting" and to let him finish talking because he was trying to give me information and that "this is his job" and he knows what he's talking about. I'm sorry, but he doesn't come hang out when I do my laundry, and I would find knowing how I actually use the washer to be pertinent information when figuring out what's wrong. I found his comment to be unnecessary and aggressive, and it turned a normal conversation into a really uncomfortable one sided lecture.

But it continues to get better! He then starts to tell me that it "appears" the washer and dryer are on the same circuit as other things in the house. Again, I explain to him, they in fact are not, they are on their own separate breaker, I had just spent a small fortune rewiring my 1930's house, and that the electrician has them on their own circuits. To which Steven says in a condescending manner, that I am wrong, and that they are on the same circuit because they are plugged into the same outlet (mind you the dryer is gas). Didn't know he was an electrician! He also tells me that the washer could have interference from routers or other appliances. My router is on the other side of the house, and again, the washer and dryer are on separate breakers and separate circuits from each other. I even called my electrician to confirm after the tech left.

He then continued to tell me that I was wrong, my electrician was wrong (mind you, my electrician is the owner and founder of one of the largest electric repair and installation companies in the Valley) and I told him okay, I guess I would just have to let Whirlpool send him out again when it continued. He then more or less threatened that they would have to charge me if he came back out, and that I'm wrong and just using the washer incorrectly, and that I need to rewire my (already correct) outlet. Also worth noting my electrician thinks claims like this about the wiring are B.S. but he anticipated it and did put them on separate breakers and circuits from one another at the get go.

His tone the entire time was condescending, and I got the vibe it's because of my sex (female) and age (25). I was not once confrontational, and was only ever trying to explain how I do in fact use the washer, and how the electricity is in fact wired.

My father (attorney) followed up with Whirlpool, and when he relayed what the tech told me to the woman at Whirlpool, she was surprised at the claims. She said it was the first time she had ever heard a tech say the problem was too small of loads, and that the outlet was the issue. She says all she had on her side from the tech was that the security system was interfering with the washer. HE NEVER EVEN MENTIONED THE SECURITY SYSTEM TO ME. He basically didn't listen to anything I told him, accused me of not letting him speak, and then LIED to Whirlpool. The woman at Whirlpool stated they'd be filing their own complaint about this, and they scheduled me a return visit from a different company.

I found the tech to be threatening, condescending, unprofessional, and above all, he was 100% wrong about everything.