Dino's Shoe Repair

I deeply regret [redacted]'s experience as it is always the business' priority to offer exemplary service and ensure positive customer satisfaction. The incident is based on the following...

situation: [redacted]'s husband brought 2 pairs of his shoes for soles, heels, insoles (the inner part of the shoe) and to refurbish the scratched toes. The husband paid the same day. A few days later he came in with his wife claiming it was too expensive. We gave them a discount, but that was not enough because the wife was claiming that she can do the job in Italy for $20. We gave them a full refund without arguing. As with any service based business that requires repair, no job is created equal and is evaluated at the time a customer enters the store and requests a repair. The business model is simple as we offer a quote upfront before repair and customer has the choice to accept the terms or take their business elsewhere. To accuse us of dishonesty, lacking transparency and being "pushy" is somewhat surprising as we have no marketing or offer any solicitation of any kind and rely solely on word and mouth and reputation. As for transparency I don't know how clearer we can be when a customer enters the store, we evaluate the job and provide a quote. If they do not agree with the price, we never force the issue and customer has every right to go elsewhere. Despite full refund, she was persistent and loud because she wanted the job done on our premises for $20. Dishonesty is to quote her a price and charge her something different. That was never done and her husband is a witness.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The response is untrue, dishonest and the business owner describes the situation here in a completely different light. They never offered me any discount or negotiation, plus they refused to give a service when I asked for the price list. They refused to show their price list.
Also I was never informed by Revdex.com that my complaint would be submitted to the business itself. I have only asked that you inspect their business, transparency and ensure visible display of pricing, which the business does not have.
This clearly doesn't resolve anything for me nor other customers who are being deceived I the same way.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]