The vehicle was purchased by [redacted] in May of as stated by the customerThe vehicle had approximately miles on it and she elected not to purchase an extended warranty on the vehicle as we offer and suggestShe states that a year later she spent $dollars on the vehicle for brakes and tires to pass inspection which seems very reasonable for a pre-owned vehicle of this mileage with an additional miles on itThe customer elected yesterday to have the vehicle towed to another dealer and have it traded in on a different vehicleThe GM, [redacted] ***, responded to the customer yesterday by e-mail as soon as he had retuned from vacationI have attached a copy of his response below, but it appears that the customer has gotten rid of the vehicle on her own yesterdayThank youGood afternoon, I apologize for the delay in returning your email, as I have been on vacation and today is my first day back.I apologize for all that you have gone through after purchasing your vehicle from our dealership over a year ago Unfortunately, it is impossible for us, as a dealership, to forecast any potential issues with a pre-owned car Sometimes, there are no symptoms for issues that happen with the vehicle Thankfully, the faulty fuel injector harness was caught prior to the manufacturers' warranty expiration.The check engine light indicator, and the other warning indicators you mentioned are warnings that something is functioning improperly with the vehicle When the lights go on and then off, the system is resetting but that does not mean that the issue has been resolved permanently I know you are frustrated, and apologize for that I want to help you out of your situation.I will look into possibly trading you out of your vehicle, but have a few questions that I need help with What is the maximum payment that you can afford within your budget? Are you able to put any money down toward the purchase of a vehicle? Judging from the deal you did about a year ago, you rolled over quite a bit of negative equity from your trade Do you know your current payoff?If you would like me to proceed with looking into trading you out of your current vehicle, please go to [redacted] and fill out a credit application Once you have done that, please email me and let me know At that point I will attempt to secure a loan on a vehicle on your behalf.Thanks for making me aware of this situation
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The whole issue is that your dealership never put the auto armor wax on my vehicle to start with,that is fraudI had the auto armor on my past vehicle and never had any issues with stuff sticking to my car when I washed it etcI traded the car away yesterday aug I took a dollar hit on the carThen come to find out the auto armor warranty is nonrefundable unless u trade it in the its a credit or rebate however you word itI would appreciate it that you refund my GAP coverage asapIm going to post all my videos of my car on Youtube,facebook and send someone copies to the local news stations since you are acting like your dealership has done nothing wrongYour dealership didnt coply with what I paid for by not applying the protectantYou didnt apply it cause youhad to paint the front driver side from a chip it had on the front driver side of the carYou cant apply auto armor to a car surface until or days after painted so the paint can cureThats the problem if the protectant would have been applied none of the problems like bird crap bugs sap etch would have stuck to my car after being washedIt would have washed right offthis is going to be my last reply and as far as im concern this complaint will never be settled becauae as a dealership you not rak8ng responsibility for having employees that are at work high on drugs and smoming weed while working at your facility on your property while workingIf they high on drugs how can they do there work effectivelySo maybe that should be investigated tooTried to handle this nicely out of respect and knowing how hard business is to try and make all customers happy but effidently you dont hold to those standards all you car about is your bottom lineWe will see how that drops after I send all these videos to the local news stations and post them on youtube and facebook etc...HAVE A GREAT DAY
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: As indicated by the attached letter, the referenced company has reached out to me and assured me taht this matter is resolved on their endi regret that this action was necessaryAll of my dealings with [redacted] have been very positive, and they have been exceptionally helpful in my trademark needs.As it turns out, this was simply a communication breakdown I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the businesse's response for the following reasons: I notified the salesman of the issues with my vehicle when the problem arose The first being in July and spark plugs were replaced (I paid for the parts, they covered the labor)This however did not solve the issue The issue was resolved later that month when the Fuel Injector Harness was replaced, (covered by the Manufacturer's warranty) In February when the problem arose with my check engine light coming on I notified the salesman once more and he asked that I come in and he would work on a deal for a new car at that time We discussed my options, and I felt the deal he proposed to me was not going to work into my budget, and I asked if they could work on something else He said they would work on something, and he would get back with me the next day He never called me back or e-mailed me back There was no attempt made by the dealership to inquire about fixing my vehicle (even if it would be at my own expense since the vehicle was no longer under warranty) On Sunday, June after my car left me stranded an hour from home I notified the salesman once more of the issue and that my car would be at their facility on Monday for someone to look at I asked him to put me into contact with the GM at that time so that I may discuss the situation He assured me he would get with his GM first thing Monday on the issueHe did not tell me anything about the GM being on vacation I never heard anything back at that time No other names of who would be able to better help with the situation were given to me My car was immobile at the dealership, and I was without a vehicle No attempt was made by the dealership to offer me a rental (even if at my own expense), no calls were made to the GM about the situation (whether on vacation or not, other people are responsible when there is an absence at the facility, I'm sure) I am a single mother who works two full time jobs and having reliable transportation is very important Harrisonburg Honda left me no other option but to have my vehicle towed to another dealership, and yes, they were able to get me into another vehicle The problem here is not that I was sold a used car and things went wrong (and can I state also that no extended warranty was offered to me)I am well aware that these things do happen, and there are no guarantees when purchasing a used vehicleHowever, in the event that things do go wrong there should be some kind of accountability by the dealership to their customers There should be a process in place when these things happen that the customer should be given the option for the dealership to repair the vehicle that was sold (even if that requires the customer to pay) There was no offer by the dealership to do so The $that was spent on getting the vehicle to pass inspection while may seem "appropriate" for some, but for someone on a strict budget that is most definitely not appropriate I put the average amount of miles on a vehicle a year (15,or less)Therefore, the wear and tear on my vehicle is average and does not need to be considered in this situation Had the tires/brakes been new before reselling, I don't think they would have needed replacing within the first months of owning the vehicle I spent $on a starter that did not resolve the issue No other plan of action was offered to me Are used vehicles not thoroughly checked over by the dealership before selling? Maybe this a possible change in process that should happen I'm trying to draw attention to the fact that the dealership did nothing to help a customer who was in need of a repair Then when the problem became too great, the customer had to take the matters into their own hands This has nothing to do with the fact this is a used car However, this has everything to do with the fact that the customer service at the dealership is in need of change I needed help with the vehicle, I voiced the need, and there was nothing done to pursue this I think it's time for the dealership to stop blowing this situation off to "it being a used car and the unexpected can happen", and take accountability for their lack of customer service and responsiblity to follow through Regards, [redacted]
To whom it may concern,I can empathize with the complainant that he was unaware that black cars show scratches more prominently than lighter colored cars We have repainted the areas in question on his vehicle, provided him with a rental car, and honored the warranty of his Auto Armor claims at no additional cost to him The warranty is still in effect on his vehicle I am unsure of what he is asking of my dealership I feel that we have met our obligation of correcting his issues, and in his complaint, he acknowledges that we have repainted the areas in question Automobiles are depreciating items, and that is not the fault of the dealership That is a basic fact Nothing we have done, or haven’t done, has altered the natural depreciation of his vehicle Thanks*** ***General ManagerHarrisonburg Honda
Re: ID No***Dear Ms***:I left you a voicemail last weekConcerning this matter, I submit the following.In September 2015, the law firm of *** * ***, a Detroit-based law firm reached work merged done into out by to *** the *** former *** * ***and *** assured
Apparently, *** him law that firmthis the accounts Since matter receipt has receivable been of this written originated inquiry, offI I from have have followed that up with correspondence to him.You can consider this matter closed, but if you need any additional information from me in any event, please feel free to call
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Im rejecting this do to the fact that this is not about the scratchesNoone ever told me that black was the worst color for scratchesI have only talked to Mr*** one time directly and he tried calling once leaving a voicemail about him being on vacation is why he hasnt gotten back to meThe problem is I paid for auto armor protection which they never applied to my carThey couldnt apply it because they had to paint my door when I bought the carI had this protectant on my last car and no matter what happened interior or exterior the stains, spills, bird droppibgs etc washed right off my whole interior of my car is stainedMy complaint is they buffed circles n my hood and they should have been responsible not my warranty coverageTrunk was scratched when I bought car they should have fixed it and reapplied the auto armor wax like I had asked * * *** for over a yearNow do to there poor business handles my car value is depreciatedThat is the complaintThank you have a great day *** ***
Revdex.com:
I do not agree with the business that I had refused to sign the paper work and demanded the driver to remove scratches.When the car was picked up, the driver marked the car for scratches on both front and back and that did not make any sense since the car did not have any scratches both in front and backOn questioning the driver, they said they feel the scratches under the bumper not outside, so I touched under the front bumper and felt scratches and I touched in the back there were no scratches and explained this to the driver and THEN ONLY THE DRIVER himself removed it from the paper workAt no point was the driver convinced to remove the scratches from the paper. The fact is the American Auto had some point after they picked up the car from my house damaged it before the carrier picked it up, and that is why the carrier who picked up the car from American Auto location have it clearly marked in their paper workSince American Auto do not want to pay for the damage that they had caused they are now coming up with information and blaming the customer
Regards,
*** ***
To whom it may concern,Mr. [redacted] had purchased his vehicle from Harrisonburg Honda on 4/22/2014. Along with the vehicle, he opted to purchase the Auto Armor Protection Package. During his ownership, he has come in multiple times to show scratches on his vehicle. It has been...
explained to Mr. [redacted] numerous times that his black car will show scratches more prominently than lighter colored vehicles. The Auto Armor Package does not protect against scratches, dents, and chips. It is an exterior and interior package that protects against acid rain, paint damage from bird droppings, and other air borne matters.We have repainted his vehicle and provided him with a rental car at no cost to him. The warranty for Auto Armor took care of the entire bill. The first time this was brought to my attention, I contacted our Auto Armor representative and set up an inspection and he then submitted the claim, which was approved. It usually takes 30-45 days from the claim filing to approval. The scratches and swirl marks Mr. [redacted] is referring to are not covered by Auto Armor, but through my urging, they were covered at no cost to him.I feel that we have done everything possible to satisfy Mr. [redacted]. Thanks for your time[redacted]General ManagerHarrisonburg Honda
The fact that the driver originally marked the scratches on the vehicle condition report and the carrier marked the same thing, clearly states there was scratches on the vehicle before we transported the vehicle. Nor our company or the carrier are at fault for the damages and should not be hassled over this situation. The driver on the first pick up along with a second driver both saw the scratches. Please read the disclaimer on our company letter head attached. The consumer should place a claim on their own insurance.
The vehicle was purchased by [redacted] in May of 2014 as stated by the customer. The vehicle had approximately 75000 miles on it and she elected not to purchase an extended warranty on the vehicle as we offer and suggest. She states that a year later she spent $327 dollars on the vehicle for...
brakes and tires to pass inspection which seems very reasonable for a pre-owned vehicle of this mileage with an additional 12000 miles on it. The customer elected yesterday to have the vehicle towed to another dealer and have it traded in on a different vehicle. The GM, [redacted], responded to the customer yesterday by e-mail as soon as he had retuned from vacation. I have attached a copy of his response below, but it appears that the customer has gotten rid of the vehicle on her own yesterday. Thank you. Good afternoon, I apologize for the delay in returning your email, as I have been on vacation and today is my first day back.I apologize for all that you have gone through after purchasing your vehicle from our dealership over a year ago. Unfortunately, it is impossible for us, as a dealership, to forecast any potential issues with a pre-owned car. Sometimes, there are no symptoms for issues that happen with the vehicle. Thankfully, the faulty fuel injector harness was caught prior to the manufacturers' warranty expiration.The check engine light indicator, and the other warning indicators you mentioned are warnings that something is functioning improperly with the vehicle. When the lights go on and then off, the system is resetting but that does not mean that the issue has been resolved permanently. I know you are frustrated, and apologize for that. I want to help you out of your situation.I will look into possibly trading you out of your vehicle, but have a few questions that I need help with.1. What is the maximum payment that you can afford within your budget?2. Are you able to put any money down toward the purchase of a vehicle?3. Judging from the deal you did about a year ago, you rolled over quite a bit of negative equity from your trade. Do you know your current payoff?If you would like me to proceed with looking into trading you out of your current vehicle, please go to [redacted] and fill out a credit application. Once you have done that, please email me and let me know. At that point I will attempt to secure a loan on a vehicle on your behalf.Thanks for making me aware of this situation.
We at American Auto haven taken necessary action to validate the consumer’s alleged claim. After thorough review and touching base with all parties involved and it is clear that they are claiming damage that was preexisting. At the time of pick up, a vehicle condition report was assessed and...
scratches and/or damages were documented. During this time, the consumer refused to sign the paperwork and demanded the driver to remove the scratches noted on the bumper of the vehicle. This immediately raised a red flag for a potential claim. A second driver was present to witness this manner and how it was handled. The consumer submitted a claim which included pictures showing the same scratches that were documented at the time of pick up but was demanded to be taken off record. The carrier delivering the vehicle reported the same scratches on their report before transporting the vehicle to the consumer’s destination address.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
As indicated by the attached letter, the referenced company has reached out to me and assured me taht this matter is resolved on their end. I regret that this action was necessary. All of my dealings with [redacted] have been very positive, and they have been exceptionally helpful in my trademark needs.As it turns out, this was simply a communication breakdown
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There were no scratches on the vehicle when it was picked up and the business knows it clearly. The fact that the drivers blindly mark the car for scratches when the customer questions it, they striking it off, clearly shows that this is a practise that the business follows to defend themselves down the line when they damage the car, as is in my case. The business stubbornly blaming the customer after damaging the customers car is exasperating and shows their bad business ethics that they follow for the last 25 years.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the businesse's response for the following reasons:
I notified the salesman of the issues with my vehicle when the problem arose. The first being in July 2014 and spark plugs were replaced (I paid for the parts, they covered the labor). This however did not solve the issue. The issue was resolved later that month when the Fuel Injector Harness was replaced, (covered by the Manufacturer's warranty). In February 2015 when the problem arose with my check engine light coming on I notified the salesman once more and he asked that I come in and he would work on a deal for a new car at that time. We discussed my options, and I felt the deal he proposed to me was not going to work into my budget, and I asked if they could work on something else. He said they would work on something, and he would get back with me the next day. He never called me back or e-mailed me back. There was no attempt made by the dealership to inquire about fixing my vehicle (even if it would be at my own expense since the vehicle was no longer under warranty). On Sunday, June 14 after my car left me stranded an hour from home I notified the salesman once more of the issue and that my car would be at their facility on Monday for someone to look at. I asked him to put me into contact with the GM at that time so that I may discuss the situation. He assured me he would get with his GM first thing Monday on the issue. He did not tell me anything about the GM being on vacation. I never heard anything back at that time. No other names of who would be able to better help with the situation were given to me. My car was immobile at the dealership, and I was without a vehicle. No attempt was made by the dealership to offer me a rental (even if at my own expense), no calls were made to the GM about the situation (whether on vacation or not, other people are responsible when there is an absence at the facility, I'm sure). I am a single mother who works two full time jobs and having reliable transportation is very important. Harrisonburg Honda left me no other option but to have my vehicle towed to another dealership, and yes, they were able to get me into another vehicle.
The problem here is not that I was sold a used car and things went wrong (and can I state also that no extended warranty was offered to me). I am well aware that these things do happen, and there are no guarantees when purchasing a used vehicle. However, in the event that things do go wrong there should be some kind of accountability by the dealership to their customers. There should be a process in place when these things happen that the customer should be given the option for the dealership to repair the vehicle that was sold (even if that requires the customer to pay). There was no offer by the dealership to do so. The $327 that was spent on getting the vehicle to pass inspection while may seem "appropriate" for some, but for someone on a strict budget that is most definitely not appropriate. I put the average amount of miles on a vehicle a year (15,000 or less). Therefore, the wear and tear on my vehicle is average and does not need to be considered in this situation. Had the tires/brakes been new before reselling, I don't think they would have needed replacing within the first 11 months of owning the vehicle. I spent $95.00 on a starter that did not resolve the issue. No other plan of action was offered to me. Are used vehicles not thoroughly checked over by the dealership before selling? Maybe this a possible change in process that should happen. I'm trying to draw attention to the fact that the dealership did nothing to help a customer who was in need of a repair. Then when the problem became too great, the customer had to take the matters into their own hands. This has nothing to do with the fact this is a used car. However, this has everything to do with the fact that the customer service at the dealership is in need of change. I needed help with the vehicle, I voiced the need, and there was nothing done to pursue this. I think it's time for the dealership to stop blowing this situation off to "it being a used car and the unexpected can happen", and take accountability for their lack of customer service and responsiblity to follow through.
Regards,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The whole issue is that your dealership never put the auto armor wax on my vehicle to start with,that is fraud. I had the auto armor on my past vehicle and never had any issues with stuff sticking to my car when I washed it etc. I traded the car away yesterday aug 31 2015. I took a 5200 dollar hit on the car. Then come to find out the auto armor warranty is nonrefundable unless u trade it in the its a 500 credit or rebate however you word it. I would appreciate it that you refund my GAP coverage asap. Im going to post all my videos of my car on Youtube,facebook and send someone copies to the local news stations since you are acting like your dealership has done nothing wrong. Your dealership didnt coply with what I paid for by not applying the protectant. You didnt apply it cause youhad to paint the front driver side from a chip it had on the front driver side of the car. You cant apply auto armor to a car surface until 60 or 90 days after painted so the paint can cure. Thats the problem if the protectant would have been applied none of the problems like bird crap bugs sap etch would have stuck to my car after being washed. It would have washed right off. this is going to be my last reply and as far as im concern this complaint will never be settled becauae as a dealership you not rak8ng responsibility for having employees that are at work high on drugs and smoming weed while working at your facility on your property while working. If they high on drugs how can they do there work effectively. So maybe that should be investigated too. Tried to handle this nicely out of respect and knowing how hard business is to try and make all customers happy but effidently you dont hold to those standards all you car about is your bottom line. We will see how that drops after I send all these videos to the local news stations and post them on youtube and facebook etc...HAVE A GREAT DAY
The vehicle was purchased by [redacted] in May of as stated by the customerThe vehicle had approximately miles on it and she elected not to purchase an extended warranty on the vehicle as we offer and suggestShe states that a year later she spent $dollars on the vehicle for brakes and tires to pass inspection which seems very reasonable for a pre-owned vehicle of this mileage with an additional miles on itThe customer elected yesterday to have the vehicle towed to another dealer and have it traded in on a different vehicleThe GM, [redacted] ***, responded to the customer yesterday by e-mail as soon as he had retuned from vacationI have attached a copy of his response below, but it appears that the customer has gotten rid of the vehicle on her own yesterdayThank youGood afternoon, I apologize for the delay in returning your email, as I have been on vacation and today is my first day back.I apologize for all that you have gone through after purchasing your vehicle from our dealership over a year ago Unfortunately, it is impossible for us, as a dealership, to forecast any potential issues with a pre-owned car Sometimes, there are no symptoms for issues that happen with the vehicle Thankfully, the faulty fuel injector harness was caught prior to the manufacturers' warranty expiration.The check engine light indicator, and the other warning indicators you mentioned are warnings that something is functioning improperly with the vehicle When the lights go on and then off, the system is resetting but that does not mean that the issue has been resolved permanently I know you are frustrated, and apologize for that I want to help you out of your situation.I will look into possibly trading you out of your vehicle, but have a few questions that I need help with What is the maximum payment that you can afford within your budget? Are you able to put any money down toward the purchase of a vehicle? Judging from the deal you did about a year ago, you rolled over quite a bit of negative equity from your trade Do you know your current payoff?If you would like me to proceed with looking into trading you out of your current vehicle, please go to [redacted] and fill out a credit application Once you have done that, please email me and let me know At that point I will attempt to secure a loan on a vehicle on your behalf.Thanks for making me aware of this situation
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The whole issue is that your dealership never put the auto armor wax on my vehicle to start with,that is fraudI had the auto armor on my past vehicle and never had any issues with stuff sticking to my car when I washed it etcI traded the car away yesterday aug I took a dollar hit on the carThen come to find out the auto armor warranty is nonrefundable unless u trade it in the its a credit or rebate however you word itI would appreciate it that you refund my GAP coverage asapIm going to post all my videos of my car on Youtube,facebook and send someone copies to the local news stations since you are acting like your dealership has done nothing wrongYour dealership didnt coply with what I paid for by not applying the protectantYou didnt apply it cause youhad to paint the front driver side from a chip it had on the front driver side of the carYou cant apply auto armor to a car surface until or days after painted so the paint can cureThats the problem if the protectant would have been applied none of the problems like bird crap bugs sap etch would have stuck to my car after being washedIt would have washed right offthis is going to be my last reply and as far as im concern this complaint will never be settled becauae as a dealership you not rak8ng responsibility for having employees that are at work high on drugs and smoming weed while working at your facility on your property while workingIf they high on drugs how can they do there work effectivelySo maybe that should be investigated tooTried to handle this nicely out of respect and knowing how hard business is to try and make all customers happy but effidently you dont hold to those standards all you car about is your bottom lineWe will see how that drops after I send all these videos to the local news stations and post them on youtube and facebook etc...HAVE A GREAT DAY
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: As indicated by the attached letter, the referenced company has reached out to me and assured me taht this matter is resolved on their endi regret that this action was necessaryAll of my dealings with [redacted] have been very positive, and they have been exceptionally helpful in my trademark needs.As it turns out, this was simply a communication breakdown I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the businesse's response for the following reasons: I notified the salesman of the issues with my vehicle when the problem arose The first being in July and spark plugs were replaced (I paid for the parts, they covered the labor)This however did not solve the issue The issue was resolved later that month when the Fuel Injector Harness was replaced, (covered by the Manufacturer's warranty) In February when the problem arose with my check engine light coming on I notified the salesman once more and he asked that I come in and he would work on a deal for a new car at that time We discussed my options, and I felt the deal he proposed to me was not going to work into my budget, and I asked if they could work on something else He said they would work on something, and he would get back with me the next day He never called me back or e-mailed me back There was no attempt made by the dealership to inquire about fixing my vehicle (even if it would be at my own expense since the vehicle was no longer under warranty) On Sunday, June after my car left me stranded an hour from home I notified the salesman once more of the issue and that my car would be at their facility on Monday for someone to look at I asked him to put me into contact with the GM at that time so that I may discuss the situation He assured me he would get with his GM first thing Monday on the issueHe did not tell me anything about the GM being on vacation I never heard anything back at that time No other names of who would be able to better help with the situation were given to me My car was immobile at the dealership, and I was without a vehicle No attempt was made by the dealership to offer me a rental (even if at my own expense), no calls were made to the GM about the situation (whether on vacation or not, other people are responsible when there is an absence at the facility, I'm sure) I am a single mother who works two full time jobs and having reliable transportation is very important Harrisonburg Honda left me no other option but to have my vehicle towed to another dealership, and yes, they were able to get me into another vehicle The problem here is not that I was sold a used car and things went wrong (and can I state also that no extended warranty was offered to me)I am well aware that these things do happen, and there are no guarantees when purchasing a used vehicleHowever, in the event that things do go wrong there should be some kind of accountability by the dealership to their customers There should be a process in place when these things happen that the customer should be given the option for the dealership to repair the vehicle that was sold (even if that requires the customer to pay) There was no offer by the dealership to do so The $that was spent on getting the vehicle to pass inspection while may seem "appropriate" for some, but for someone on a strict budget that is most definitely not appropriate I put the average amount of miles on a vehicle a year (15,or less)Therefore, the wear and tear on my vehicle is average and does not need to be considered in this situation Had the tires/brakes been new before reselling, I don't think they would have needed replacing within the first months of owning the vehicle I spent $on a starter that did not resolve the issue No other plan of action was offered to me Are used vehicles not thoroughly checked over by the dealership before selling? Maybe this a possible change in process that should happen I'm trying to draw attention to the fact that the dealership did nothing to help a customer who was in need of a repair Then when the problem became too great, the customer had to take the matters into their own hands This has nothing to do with the fact this is a used car However, this has everything to do with the fact that the customer service at the dealership is in need of change I needed help with the vehicle, I voiced the need, and there was nothing done to pursue this I think it's time for the dealership to stop blowing this situation off to "it being a used car and the unexpected can happen", and take accountability for their lack of customer service and responsiblity to follow through Regards, [redacted]
To whom it may concern,I can empathize with the complainant that he was unaware that black cars show scratches more prominently than lighter colored cars We have repainted the areas in question on his vehicle, provided him with a rental car, and honored the warranty of his Auto Armor claims at no additional cost to him The warranty is still in effect on his vehicle I am unsure of what he is asking of my dealership I feel that we have met our obligation of correcting his issues, and in his complaint, he acknowledges that we have repainted the areas in question Automobiles are depreciating items, and that is not the fault of the dealership That is a basic fact Nothing we have done, or haven’t done, has altered the natural depreciation of his vehicle Thanks*** ***General ManagerHarrisonburg Honda
Re: ID No***Dear Ms***:I left you a voicemail last weekConcerning this matter, I submit the following.In September 2015, the law firm of *** * ***, a Detroit-based law firm reached work merged done into out by to *** the *** former *** * ***and *** assured
Apparently, *** him law that firmthis the accounts Since matter receipt has receivable been of this written originated inquiry, offI I from have have followed that up with correspondence to him.You can consider this matter closed, but if you need any additional information from me in any event, please feel free to call
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Im rejecting this do to the fact that this is not about the scratchesNoone ever told me that black was the worst color for scratchesI have only talked to Mr*** one time directly and he tried calling once leaving a voicemail about him being on vacation is why he hasnt gotten back to meThe problem is I paid for auto armor protection which they never applied to my carThey couldnt apply it because they had to paint my door when I bought the carI had this protectant on my last car and no matter what happened interior or exterior the stains, spills, bird droppibgs etc washed right off my whole interior of my car is stainedMy complaint is they buffed circles n my hood and they should have been responsible not my warranty coverageTrunk was scratched when I bought car they should have fixed it and reapplied the auto armor wax like I had asked * * *** for over a yearNow do to there poor business handles my car value is depreciatedThat is the complaintThank you have a great day *** ***
Revdex.com:
I do not agree with the business that I had refused to sign the paper work and demanded the driver to remove scratches.When the car was picked up, the driver marked the car for scratches on both front and back and that did not make any sense since the car did not have any scratches both in front and backOn questioning the driver, they said they feel the scratches under the bumper not outside, so I touched under the front bumper and felt scratches and I touched in the back there were no scratches and explained this to the driver and THEN ONLY THE DRIVER himself removed it from the paper workAt no point was the driver convinced to remove the scratches from the paper. The fact is the American Auto had some point after they picked up the car from my house damaged it before the carrier picked it up, and that is why the carrier who picked up the car from American Auto location have it clearly marked in their paper workSince American Auto do not want to pay for the damage that they had caused they are now coming up with information and blaming the customer
Regards,
*** ***
To whom it may concern,Mr. [redacted] had purchased his vehicle from Harrisonburg Honda on 4/22/2014. Along with the vehicle, he opted to purchase the Auto Armor Protection Package. During his ownership, he has come in multiple times to show scratches on his vehicle. It has been...
explained to Mr. [redacted] numerous times that his black car will show scratches more prominently than lighter colored vehicles. The Auto Armor Package does not protect against scratches, dents, and chips. It is an exterior and interior package that protects against acid rain, paint damage from bird droppings, and other air borne matters.We have repainted his vehicle and provided him with a rental car at no cost to him. The warranty for Auto Armor took care of the entire bill. The first time this was brought to my attention, I contacted our Auto Armor representative and set up an inspection and he then submitted the claim, which was approved. It usually takes 30-45 days from the claim filing to approval. The scratches and swirl marks Mr. [redacted] is referring to are not covered by Auto Armor, but through my urging, they were covered at no cost to him.I feel that we have done everything possible to satisfy Mr. [redacted]. Thanks for your time[redacted]General ManagerHarrisonburg Honda
The fact that the driver originally marked the scratches on the vehicle condition report and the carrier marked the same thing, clearly states there was scratches on the vehicle before we transported the vehicle. Nor our company or the carrier are at fault for the damages and should not be hassled over this situation. The driver on the first pick up along with a second driver both saw the scratches. Please read the disclaimer on our company letter head attached. The consumer should place a claim on their own insurance.
The vehicle was purchased by [redacted] in May of 2014 as stated by the customer. The vehicle had approximately 75000 miles on it and she elected not to purchase an extended warranty on the vehicle as we offer and suggest. She states that a year later she spent $327 dollars on the vehicle for...
brakes and tires to pass inspection which seems very reasonable for a pre-owned vehicle of this mileage with an additional 12000 miles on it. The customer elected yesterday to have the vehicle towed to another dealer and have it traded in on a different vehicle. The GM, [redacted], responded to the customer yesterday by e-mail as soon as he had retuned from vacation. I have attached a copy of his response below, but it appears that the customer has gotten rid of the vehicle on her own yesterday. Thank you. Good afternoon, I apologize for the delay in returning your email, as I have been on vacation and today is my first day back.I apologize for all that you have gone through after purchasing your vehicle from our dealership over a year ago. Unfortunately, it is impossible for us, as a dealership, to forecast any potential issues with a pre-owned car. Sometimes, there are no symptoms for issues that happen with the vehicle. Thankfully, the faulty fuel injector harness was caught prior to the manufacturers' warranty expiration.The check engine light indicator, and the other warning indicators you mentioned are warnings that something is functioning improperly with the vehicle. When the lights go on and then off, the system is resetting but that does not mean that the issue has been resolved permanently. I know you are frustrated, and apologize for that. I want to help you out of your situation.I will look into possibly trading you out of your vehicle, but have a few questions that I need help with.1. What is the maximum payment that you can afford within your budget?2. Are you able to put any money down toward the purchase of a vehicle?3. Judging from the deal you did about a year ago, you rolled over quite a bit of negative equity from your trade. Do you know your current payoff?If you would like me to proceed with looking into trading you out of your current vehicle, please go to [redacted] and fill out a credit application. Once you have done that, please email me and let me know. At that point I will attempt to secure a loan on a vehicle on your behalf.Thanks for making me aware of this situation.
We at American Auto haven taken necessary action to validate the consumer’s alleged claim. After thorough review and touching base with all parties involved and it is clear that they are claiming damage that was preexisting. At the time of pick up, a vehicle condition report was assessed and...
scratches and/or damages were documented. During this time, the consumer refused to sign the paperwork and demanded the driver to remove the scratches noted on the bumper of the vehicle. This immediately raised a red flag for a potential claim. A second driver was present to witness this manner and how it was handled. The consumer submitted a claim which included pictures showing the same scratches that were documented at the time of pick up but was demanded to be taken off record. The carrier delivering the vehicle reported the same scratches on their report before transporting the vehicle to the consumer’s destination address.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
As indicated by the attached letter, the referenced company has reached out to me and assured me taht this matter is resolved on their end. I regret that this action was necessary. All of my dealings with [redacted] have been very positive, and they have been exceptionally helpful in my trademark needs.As it turns out, this was simply a communication breakdown
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There were no scratches on the vehicle when it was picked up and the business knows it clearly. The fact that the drivers blindly mark the car for scratches when the customer questions it, they striking it off, clearly shows that this is a practise that the business follows to defend themselves down the line when they damage the car, as is in my case. The business stubbornly blaming the customer after damaging the customers car is exasperating and shows their bad business ethics that they follow for the last 25 years.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the businesse's response for the following reasons:
I notified the salesman of the issues with my vehicle when the problem arose. The first being in July 2014 and spark plugs were replaced (I paid for the parts, they covered the labor). This however did not solve the issue. The issue was resolved later that month when the Fuel Injector Harness was replaced, (covered by the Manufacturer's warranty). In February 2015 when the problem arose with my check engine light coming on I notified the salesman once more and he asked that I come in and he would work on a deal for a new car at that time. We discussed my options, and I felt the deal he proposed to me was not going to work into my budget, and I asked if they could work on something else. He said they would work on something, and he would get back with me the next day. He never called me back or e-mailed me back. There was no attempt made by the dealership to inquire about fixing my vehicle (even if it would be at my own expense since the vehicle was no longer under warranty). On Sunday, June 14 after my car left me stranded an hour from home I notified the salesman once more of the issue and that my car would be at their facility on Monday for someone to look at. I asked him to put me into contact with the GM at that time so that I may discuss the situation. He assured me he would get with his GM first thing Monday on the issue. He did not tell me anything about the GM being on vacation. I never heard anything back at that time. No other names of who would be able to better help with the situation were given to me. My car was immobile at the dealership, and I was without a vehicle. No attempt was made by the dealership to offer me a rental (even if at my own expense), no calls were made to the GM about the situation (whether on vacation or not, other people are responsible when there is an absence at the facility, I'm sure). I am a single mother who works two full time jobs and having reliable transportation is very important. Harrisonburg Honda left me no other option but to have my vehicle towed to another dealership, and yes, they were able to get me into another vehicle.
The problem here is not that I was sold a used car and things went wrong (and can I state also that no extended warranty was offered to me). I am well aware that these things do happen, and there are no guarantees when purchasing a used vehicle. However, in the event that things do go wrong there should be some kind of accountability by the dealership to their customers. There should be a process in place when these things happen that the customer should be given the option for the dealership to repair the vehicle that was sold (even if that requires the customer to pay). There was no offer by the dealership to do so. The $327 that was spent on getting the vehicle to pass inspection while may seem "appropriate" for some, but for someone on a strict budget that is most definitely not appropriate. I put the average amount of miles on a vehicle a year (15,000 or less). Therefore, the wear and tear on my vehicle is average and does not need to be considered in this situation. Had the tires/brakes been new before reselling, I don't think they would have needed replacing within the first 11 months of owning the vehicle. I spent $95.00 on a starter that did not resolve the issue. No other plan of action was offered to me. Are used vehicles not thoroughly checked over by the dealership before selling? Maybe this a possible change in process that should happen. I'm trying to draw attention to the fact that the dealership did nothing to help a customer who was in need of a repair. Then when the problem became too great, the customer had to take the matters into their own hands. This has nothing to do with the fact this is a used car. However, this has everything to do with the fact that the customer service at the dealership is in need of change. I needed help with the vehicle, I voiced the need, and there was nothing done to pursue this. I think it's time for the dealership to stop blowing this situation off to "it being a used car and the unexpected can happen", and take accountability for their lack of customer service and responsiblity to follow through.
Regards,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The whole issue is that your dealership never put the auto armor wax on my vehicle to start with,that is fraud. I had the auto armor on my past vehicle and never had any issues with stuff sticking to my car when I washed it etc. I traded the car away yesterday aug 31 2015. I took a 5200 dollar hit on the car. Then come to find out the auto armor warranty is nonrefundable unless u trade it in the its a 500 credit or rebate however you word it. I would appreciate it that you refund my GAP coverage asap. Im going to post all my videos of my car on Youtube,facebook and send someone copies to the local news stations since you are acting like your dealership has done nothing wrong. Your dealership didnt coply with what I paid for by not applying the protectant. You didnt apply it cause youhad to paint the front driver side from a chip it had on the front driver side of the car. You cant apply auto armor to a car surface until 60 or 90 days after painted so the paint can cure. Thats the problem if the protectant would have been applied none of the problems like bird crap bugs sap etch would have stuck to my car after being washed. It would have washed right off. this is going to be my last reply and as far as im concern this complaint will never be settled becauae as a dealership you not rak8ng responsibility for having employees that are at work high on drugs and smoming weed while working at your facility on your property while working. If they high on drugs how can they do there work effectively. So maybe that should be investigated too. Tried to handle this nicely out of respect and knowing how hard business is to try and make all customers happy but effidently you dont hold to those standards all you car about is your bottom line. We will see how that drops after I send all these videos to the local news stations and post them on youtube and facebook etc...HAVE A GREAT DAY