Diplomat Apartments

Initial Business Response / [redacted] (1000, 6, 2016/01/12) */ I found out that this is not actually about her apartment, it is about the hallwayWe have floors and we have a leak on the 6th floorWe are in the process of getting the leak taken care of, and once the leak is fixed the ceiling tiles will be replaced, tooI have spoken to her and told her the plan, but I told her we need to do it weather permitting Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We are aware that we do have an issue with the bugs. We are working with several companies to rid the bugs from our premises and we do have the inspector John Ward working with us. As soon as the problem was brought to our attention, we have not been renting or showing apartments to any
prospective tenants. We have addressed her request and have given her bug spray to use but until we have the professionals, there is not much more we can do. The deposit was only $and $for the clicker. If she wishes to move from her apartment, it will be the decision of the owner to refund her deposit to her

Initial Business Response /* (1000, 6, 2016/01/12) */
I found out that this is not actually about her apartment, it is about the hallway. We have 6 floors and we have a leak on the 6th floor. We are in the process of getting the leak taken care of, and once the leak is fixed the ceiling tiles will...

be replaced, too. I have spoken to her and told her the plan, but I told her we need to do it weather permitting.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/11/16) */
We were actually going to give him his deposit back depending on the condition of the apartment when he left however he still owed the last month's rent. We received a rent check from him however it bounced. We explained to him that he would not...

receive a deposit back since his last rent check bounced. We also had to make a lot of repairs and take out a lot of trash so there would not be much of a deposit left.
[redacted]
Apartment Manager