Diplomat Motel Reviews (4)
Diplomat Motel Rating
Address: 3300 Cassopolis St, Elkhart, Indiana, United States, 46514-6740
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www.totalenterpriseinc.com
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Response:This customer made a reservation with us onlineShe included her arrival time on the reservation as being between? 11:00am and 12:00pmAs it is the off season we did not see a problem allowing the early check-inOur usual chetime is? 3pmWe ask the guest to contact us if they will be arriving past? 6pm? as we are not required to hold a room past? 6pmwithout any contact from the guestWe did not recieve any notice of her late arrivalOur office was already closed for the evening when she arrivedWe were open until? 7pmThis guest was issued a full refund of $via visa on 3/29/We do apologize for any Inconvenience this guest has suffered
Response:This customer made a reservation with us onlineShe included her arrival time on the reservation as being between 11:00am and 12:00pmAs it is the off season we did not see a problem allowing the early check-inOur usual chetime is 3pmWe ask the guest to contact us if they will be arriving past 6pm as we are not required to hold a room past 6pmwithout any contact from the guestWe did not recieve any notice of her late arrivalOur office was already closed for the evening when she arrivedWe were open until 7pmThis guest was issued a full refund of $via visa on 3/29/We do apologize for any Inconvenience this guest has suffered
Response:This customer made a reservation with us onlineShe included her arrival time on the reservation as being between 11:00am and 12:00pmAs it is the off season we did not see a problem allowing the early check-inOur usual chetime is 3pmWe ask the guest to contact us if
they will be arriving past 6pm as we are not required to hold a room past 6pmwithout any contact from the guestWe did not recieve any notice of her late arrivalOur office was already closed for the evening when she arrivedWe were open until 7pmThis guest was issued a full refund of $via visa on 3/29/We do apologize for any Inconvenience this guest has suffered
Response:This customer made a reservation with us online. She included her arrival time on the reservation as being between 11:00am and 12:00pm. As it is the off season we did not see a problem allowing the early check-in. Our usual check-in time is 3pm. We ask the guest to contact us if...
they will be arriving past 6pm as we are not required to hold a room past 6pmwithout any contact from the guest. We did not recieve any notice of her late arrival. Our office was already closed for the evening when she arrived. We were open until 7pm. This guest was issued a full refund of $124.26 via visa on 3/29/16. We do apologize for any Inconvenience this guest has suffered.