I requested a quote to replace my complete unit and ducts and chose the Dave Lennox Signature Series XL unit which was quoted by Supervisor Will GomezThe compressor and air handler were installed in one day by Luis and Johnathan and the duct work by Julian, Rolando and Roonythe job was completed ahead of schedule and done professionallyI'm very pleased with the unit but more impressed with the installers manners and knowledge of their tradeI highly recommend this company for all you A/C needs
On Sunday our AC unit was leaking water We called Direct Air Conditioning and they sent repairman, ***, over within an hour He tells us that he can do band aid fix by cleaning the line, but to properly fix issue he needs to clean coils and to do that he would come back Monday We agree to clean coils and negotiate a price of $($for visit + $for coil cleaning) Originally he was going to charge us $+ $+ $(for cleaning line), but agreed to knock out charge for cleaning line if we paid everything up front He comes back Monday and does all the coil work Then, at the end, when we're sitting down to do the paperwork, he casually says, "Oh your compressor is not working I'm going to try to fix it but I don't know if I can." He explains why it wasn't working; says the unit is cheap; says that this should never happen when wervicing and AC unit He's quick to get me a quote for fixing the compressor: $for labor since his office tells hom compressor is under warranty We get him out of there Call another company, [redacted] they come over and had compressor working in min They said one of the lines was closed, they openned it back up Did I mention that throughout this entire thing the repairman, ***, sees that I have a month old baby at home I really hate to assume the worst but best case senario is that [redacted] just doesn't know what he's doing and didn't know how to fix compressor Worst case senario is he and the company wanted to hit us up for $to fix a compressor that was never broken Either way the company gets F marks
I had a routine service call to check my AC system and its operations on April 14, I was assured that the system was running well and I had no leaks On April 28th I noticed my wood floor was becoming soaked I contacted my contractor and after pulling up the flooring it was discovered the AC drain pipe was leaking The dry wall was removed to expose the drain and look for any holes It was discovered the drain pipe was clogged with algae and backed up water was leaking from the drain at a connection point This surprised me since Direct AC had just serviced the unit and should have checked the drain pipe I called on May 4th and was told to call a plumber because they do not have the equipment to clear a clogged drain My Contractor simply hooked up the drain to vacuum and the clogged was cleared immediately Clearly Direct AC did not hook up my drain to suction when they "serviced" the unit and wasted my money
My experience with Direct Air, Boynton Beach Office, Installers and Manager was superb They were all (4) extremely friendly and professional If I ever need any hvac work done again there will be no doubt that I will be requesting their services Needed them for emergency service on July 4th, and they promptly appearedPurchased a new unit thereafter and am very pleased with it's performance Great Job Guys!!!!!
Direct AIr Conditioning replaced my AC outdoor unit as well as the indoor air handler and t-stat I'm pleased with the equipment and cost Technicians were professional and cleaned up after job was completed Would recommend and use them again
Suffer the brutal South Florida winter with no cold AC? No way! I called Direct Air and they came the same day. They replaced the flux capacitor...Pedro V. and Lazaro properly explained to me that the condenser was at fault. A full 2 day test made sure that the part being replaced was the correct one. Kudos for their prompt and courteous service - can't wait for my air to hit 88 mph.
I requested a quote to replace my complete unit and ducts and chose the Dave Lennox Signature Series XL unit which was quoted by Supervisor Will GomezThe compressor and air handler were installed in one day by Luis and Johnathan and the duct work by Julian, Rolando and Roonythe job was completed ahead of schedule and done professionallyI'm very pleased with the unit but more impressed with the installers manners and knowledge of their tradeI highly recommend this company for all you A/C needs
On Sunday our AC unit was leaking water We called Direct Air Conditioning and they sent repairman, ***, over within an hour He tells us that he can do band aid fix by cleaning the line, but to properly fix issue he needs to clean coils and to do that he would come back Monday We agree to clean coils and negotiate a price of $($for visit + $for coil cleaning) Originally he was going to charge us $+ $+ $(for cleaning line), but agreed to knock out charge for cleaning line if we paid everything up front He comes back Monday and does all the coil work Then, at the end, when we're sitting down to do the paperwork, he casually says, "Oh your compressor is not working I'm going to try to fix it but I don't know if I can." He explains why it wasn't working; says the unit is cheap; says that this should never happen when wervicing and AC unit He's quick to get me a quote for fixing the compressor: $for labor since his office tells hom compressor is under warranty We get him out of there Call another company, [redacted] they come over and had compressor working in min They said one of the lines was closed, they openned it back up Did I mention that throughout this entire thing the repairman, ***, sees that I have a month old baby at home I really hate to assume the worst but best case senario is that [redacted] just doesn't know what he's doing and didn't know how to fix compressor Worst case senario is he and the company wanted to hit us up for $to fix a compressor that was never broken Either way the company gets F marks
Had all ducts cleaned in my home Technicians were prompt and professional House was left clean and tidy I would use this Company again
I had a routine service call to check my AC system and its operations on April 14, I was assured that the system was running well and I had no leaks On April 28th I noticed my wood floor was becoming soaked I contacted my contractor and after pulling up the flooring it was discovered the AC drain pipe was leaking The dry wall was removed to expose the drain and look for any holes It was discovered the drain pipe was clogged with algae and backed up water was leaking from the drain at a connection point This surprised me since Direct AC had just serviced the unit and should have checked the drain pipe I called on May 4th and was told to call a plumber because they do not have the equipment to clear a clogged drain My Contractor simply hooked up the drain to vacuum and the clogged was cleared immediately Clearly Direct AC did not hook up my drain to suction when they "serviced" the unit and wasted my money
My experience with Direct Air, Boynton Beach Office, Installers and Manager was superb They were all (4) extremely friendly and professional If I ever need any hvac work done again there will be no doubt that I will be requesting their services Needed them for emergency service on July 4th, and they promptly appearedPurchased a new unit thereafter and am very pleased with it's performance Great Job Guys!!!!!
Direct AIr Conditioning replaced my AC outdoor unit as well as the indoor air handler and t-stat I'm pleased with the equipment and cost Technicians were professional and cleaned up after job was completed Would recommend and use them again
Suffer the brutal South Florida winter with no cold AC? No way! I called Direct Air and they came the same day. They replaced the flux capacitor...Pedro V. and Lazaro properly explained to me that the condenser was at fault. A full 2 day test made sure that the part being replaced was the correct one. Kudos for their prompt and courteous service - can't wait for my air to hit 88 mph.