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Direct Access Legal Services

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Direct Access Legal Services Reviews (2)

We used this company to drain our septic tank about two months agoI dug up the septic tank in hopes of being charged lessThey knocked off $Ok fine The guys that came to do the pumping were slow and unprofessionalThey left and didn't even cover the septic tank upWhatever I did it and alls good However now I call back because we need the drain field replaced and the customer service was atrocious They speak to you as if you're bothering them and we should be grateful to give them our moneyThis is an expensive job and we need to feel comfortable with who we fork over thousands of dollars toApparently this company doesn't understand that and they feel you should just call them then shut up as they tell how it's going to be I'd like to have an idea of what the cost will be before you show up with your sales planOr at least be courteous and respectful with potential clientsAct like you want the job When you act like you don't need it that leads me to Believe one thingYou must be making enough off the people you rip off so you don't have to worry about pleasing people who want honest good work I wish I never called this company in the first place I had a good lil chuckle when I got on yelp and saw I'm not the first to feel disappointed with their customer serviceIf it smells like [redacted] and taste like [redacted] it's probably Johnson's enviromemtal services

We used this company to drain our septic tank about two months ago. I dug up the septic tank in hopes of being charged less. They knocked off $20... Ok fine.
The guys that came to do the pumping were slow and unprofessional. They left and didn't even cover the septic tank up. Whatever I did it and alls good.
However now I call back because we need the drain field replaced and the customer service was atrocious.
They speak to you as if you're bothering them and we should be grateful to give them our money. This is an expensive job and we need to feel comfortable with who we fork over thousands of dollars to. Apparently this company doesn't understand that and they feel you should just call them then shut up as they tell how it's going to be.
I'd like to have an idea of what the cost will be before you show up with your sales plan. Or at least be courteous and respectful with potential clients. Act like you want the job.
When you act like you don't need it that leads me to Believe one thing. You must be making enough off the people you rip off so you don't have to worry about pleasing people who want honest good work.
I wish I never called this company in the first place.
I had a good lil chuckle when I got on yelp and saw I'm not the first to feel disappointed with their customer service. If it smells like [redacted] and taste like [redacted] it's probably Johnson's enviromemtal services

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