Direct Auto Source

November 27, 2017To whomever it may concern, [redacted] of Phoenixville purchased a [redacted] VIN [redacted] on11/7/During [redacted] ’s first initial visit to see the vehicle he was very pleased with the vehicle but requested we fixed a few things before he took delivery of the vehicleAgreeing to fix the repairs (ATTATCHED Invoice # ***) along with our original repairWe repaired the vehicle to what was agreed, minor brake workOn 11/10/(NOT 11/7/as stated by the customer - WE RECORD EVERY PHONE CALL SO WE HAVE COMPLETE RECORDS) [redacted] gave us call in regards to issues [redacted] *** in Quakertown had pointed out that still had not been fixedSince we have a wonderful relationship with our customers and stand by our vehicles we were upset about the findings and requested [redacted] bring the vehicle back along with the Repair Order from [redacted] *** so we may address the issues we may have missedWe offered [redacted] a loaner vehicle of higher value than the vehicle he purchased until we resolved the issue and he was satisfiedHe was happy with this arrangements and set up an appointment [redacted] never showedWe followed up with him in which he then changed his mind and refused to comeWe made it clear to him we are more than happy to fix any issues addressed we had overseen or may not have seen due to process of elimination but we would need possession of the vehicle to fix themAgain he refused and demanded we pay what it would cost [redacted] wanted to charge him for the repairs he still had no done with either us or themWe at AutoPROVED have sold thousands of cars and have only handful of issues which we have happily resolvedThis case is no differentIf [redacted] wanted his repairs another service shop found fixed we would need the vehicle to fix the issuesAs for the lifetime warranty we no longer offer this coverage and in a real world websites take days sometimes weeks for our third party vendor to update changes[redacted] knew what coverage he was getting as he signed the documents that have them stated.We hope this clears the air.Sincerely,Ali N.President