Direct AutoMecca Reviews (%countItem)
Direct AutoMecca Rating
Address: 154 Waverly St, Framingham, Massachusetts, United States, 01702-7133
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+1 (508) 620-7979 |
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www.ifoundmycar.com
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8 hours ago
Nice car right?!?!
Certain people Would kill themselves to release the burden auto direct mall left me with
Big mistake purchasing my vehicle from Here????
have you ever experienced a “buyers nightmare” well let me tell you, I bought this car two years ago with 15,000 miles and loved it .. 35,000 miles later I bring them the car baffled that the engine was failing . I still have 4 years payment on this car and they want me to pay for the repairs and buy a new car . I am now suffering with an expense do to buying a junk car that at the time was a good choice . I even offered to pay half of expenses for new engine and they offered me 10,000 but deducted 7,000$ for labor and new engine?? That only leaves me with 3,000 and a 9,000$ deficit I still have to pay for this car that they will not help me with any of it. To keep a long story short their idea of helping me was making me give a 6500 down deposit and my monthly car note doubled for a new car ....
If you need a nice looking throw away this is your place
If you are looking for a good reliable car with low mileage. Just go to the dealers. You pay for what you get for
Not a trust worthy dealership that lacks real professionals
I just had the worst car buying experience at this dealership. I will be filing a review with the Revdex.com as well. I located a *** through the *** car buying service on Monday June 8th. I was put in touch with Patricia who told me the vehicle was available and that the team would get in contact with me. The following day I contacted Patricia at approximately 0918 to follow up on speaking to someone regarding the vehicle. I received a response an hour later stating I would be reached shortly that the team was confirming terms and conditions of the approval. At 1446 I reached out again after no one contacted me. FINALLY I was contacted by Renan R at 1518 who said he was still working number and would get back to me soon. Mr R finally got back to me and we began to discuss financing options for the truck. I was already pre approved for 2.6% and Mr R ask if he could beat the interest rate if I would finance through them. I stated yes, since it was late in the day I was told they were closing and would get back to me tomorrow. I did not hear from him, again I had to initiate communication by calling the dealership to discuss the status. When we started discussing the numbers for financing I caught the dealer trying to raise the price I was originally quoted by $500. The requested I send them proof of the price on the truck. Since they had removed it from truecar it was there on the internet. Luckily, I had saved the email and screen shots I sent to my brother. At this point, I had lost confidence in the integrity of the dealership. I was still willing to move forward because I wanted to purchase the truck. The dealership agreed to give me the price that was originally quoted and we were able to come to terms. The contract was to be signed on Thursday so I could receive the truck next week. On Thursday 11 June, they called and told me that they could not sell me the vehicle due to title complications.....I have never heard of a dealership that cannot sell a vehicle because they do not have the title. Legally how can you post it for sale without it. I will never recommend this dealership to anyone. I have know doubts you will end up selling the truck to some other individual that you can magically work numbers to get over on them.
I am due a warranty refund on my car. I went into store on March 17, 2020. To file paper work and was told I would receive a refund in a couple of weeks.
Almost 10 weeks has passed and I have received nothing! I have sent multiple emails and have not received a single email or call back.
I apologize on behalf of everyone at Direct Auto Mall, Please know that your situation was an exception. As you can see from the other reviews, we are known for taking ownership and caring deeply about our customers, unfortunately, due to the pandemic, we closed the store and were very short-staffed and your situation went unnoticed. However, we have sent the check to the bank and they should deduct the amount from your loan soon and if the vehicle is already paid off, the bank will send you the check for the full amouth. Please feel free to reach out to *** with any further comments, concerns, or suggestions you wish to share.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This was exactly the same I was told when I went to the dealership on March 13th. I have no reason to believe this company. This case should remain open until I receive the check in hand. Currently 12 weeks have passed since I went to the dealership. 12 weeks!
Regards
What the customers wants is her refund. We send the check to the bank and the bank refunds him. That is how it works. Do you want a copy of the check? Does he want to call the bank to confirm that the got our check?It did take longer that was supposed to. Our store was closed for 2 months and we are very sorry for him to waiting this long. But in terms of process, that is how it works. Best Regards
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The bank have no recollection of the check. Please send a copy of the check to *** Customer has reached out via email numerous times without a response.
Regards
Sent copy of check.
I financed a 2017 *** last March from this business. There is a clicking noise and I have full coverage I pay $700 a month to have this vehicle safe for my children. It shakes on the highway I told them I was bringing it in. They told me ultimately they can’t do anything and charged me $100. They didn’t fix the problem and also never once told me there would be a fee. I have nothing but problems with this business. They wasted my time when I could have had the problem fixed.
Thank you for bringing this to our attention. This is what has happened so far. On the day the car was sold, the odometer (03/15/2019) was 31891 On the day of service (02/17/2020), it was 41077 The customer called to schedule an appointment to bring the vehicle in because of noise and vibrations. She has an extended warranty, that covers mechanical problems (it does not cover maintenance ). It was explained that if the diagnosis found the problem was covered by warranty, the diagnostic fee would be covered too. After the diagnosis was done, we found nothing was loose, no leaks and wheel bearing works okay. However, the reason for the noise was bald tires on the inner edges. The vehicle also needs an alignment. The vibration is due to the tires and breaks (needs replacement). We offered the customer an estimate to have the 4 tires, front breaks replaced with finance for 100 days. They were also told that if they decided to have it done we wold deduct the diagnosis fee. The customer called us back and said they decided to wait a couple of weeks to do it.
When I called to say I wanted to have it looked at, I was NEVER told that there would be a diagnostic fee. I would have had my mechanic look at it first but figured I pay so much I should go through who I purchased it from. You charged me $110.00 to tell me absolutely nothing and waste my time! You clearly don’t value your customers and just try to rip them off any way you can. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Go see Paris! He made our vehicle purchase experience easy and enjoyable. Understood what we were looking for and did not present a push in sales. He is a genuinely nice guy!
Rodolpho and the management team are the best
Direct auto us not only operating under questionable business practices. Their service is incredibly rude and non-customer focused. I discovered this luckily before I took possession of the vehicle I tried to buy from them.
They sound good up front. Listening to their lines and their "Requirements" is disturbing to say the least. When I questioned their practices I was threatened that I would not receive my car.
They are correct. I did not receive it. As I backed out of the deal. If a dealership treats you with this much dis-respect before they have your money. I shudder to think of how they would treat you once they do!
So unhappy with the service department here. Bought a car they said everything was all set. After driving car navigation and touch screen didn't work and some other issues the car, has now been in the service department for a week and a half, first of all they don't call you to update you, then they tell me they going to call me tomorrow and never do. There's just no follow-up here. And now they tell me they need to order another part. They're all about the sale but they don't want to fix the car after. I believe it should have been ready to go when I bought it! Very poor customer service here!
Purchased used vehicle, was told by sales person 1) all fluids were replace. When we picked up the car their mechanic said this is not true and not done since the vehicle is too new. I said fine. 2) Car only had 1 key, agreement was they would make extra key and fob. Key was made, but not programmed so it doesn't work. When you put in original key and then copy right away, the car starts but does not run. Anti Theft shuts down car when you put it into drive with "copy" key. Wife called, they hungup on her and didn't call back. I have email, but no response to it. 3) They took out more money then needed to pay off my other car loan. Spoke to my bank who said if they sent the entire amount they took, the excessive amount goes directly into my account right away. But the dealership did not do that. Instead they pay only the payoff amount, which they said they needed more of my money then what the bank showed. Spoke to *** at the dealership who said they won't process anything until they receive title change back from DMV, (even though they were already selling my car on their site and on *** it shows title was switch to this dealership) and said they don't issue check until after their department finish July accounting. 3 weeks since they've had my car. Still have only 1 key and no refund. This leaves you out $ while they make their business look better then it is.
Thank you for the opportunity to address this matter. Here is a sum up of each problem and solution.
1) Key
Problem: key does not work and when used in conjunction with the original key it acts up due to not being programmed
Solution: customer will schedule an appointment at Chevy Dealership in Lowell. We will pay for the service over the phone.
2) Refund
Problem: waiting 3 weeks to get paid for his trade.
Solution: we already sent a check of $792.30. It takes about 30 days to do this because we need to follow a process, such as having the possession of his car, checking with his bank how much he owes/balances. Then we can send him a check. We usually explain that before selling a car. So we are sorry that it was not clear that would takes us this long to do it.
Thank you
Reggie
I purchased a vehicle and extended warranty. I brought the vehicle in for service to find out that the vehicle I purchased was "modified". The warranty provider is cancelling my warranty and I need to pay for all of my repairs. I did not alter this vehicle. I now have a vehicle in the shop that I cannot touch since the "REVIEW" for warranty takes up to 30 days.
Thank you for helping us with this case.
I would like to clarify few things:
1) We did not modify the car after buying it. We already bought the car like that.
2) We sent all the right paperwork to the warranty. Unfortunately, warranty solution did not tell us right the way that they would not cover a car that has been modified. (we currently have a warranty company that cover that)
3) We made to offers to solve our customer problem:
Offer #1: we offered to fix his car without cost. We will honor his warranty. He declined it.
Offer # 2: we offer to give his warranty payment ($1,500) back. But he wants extra money for repair.
We even called warranty solution to try to active his warranty since the company failed to notify was right the way that they could not covered Mrs *** car.
So at this point, we are stuck because Mrs *** wont accept our offer.
Thank you for the opportunity to answer this complaint.
Best Regards
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***.
. I emailed a response accepting the 1500 but then received a call from *** requesting a meeting to potentially extend my warranty and cover repairs.
I am pending an in person meeting to see offer terms and conditions.
Regards
We had a meeting with Mrs *** on Sunday, 06/24, at our store, and our F&I Manager, ***, presented 3 options to Mrs ***:
1st Option: We, Direct Auto Mall, would honor his warranty. That is, everything that the VIN Solution Warranty was supposed to cover, we will cover.
2nd Option: Refund $1,500
3rd Option: Sell a new car + a credit of $1,500 + trade. This option was presented because Mrs *** said he was interested in buying another Jeep from our inventory.
Mrs *** chose option #1. On Friday, 06/29, he brought his car to our store, so our shop could work on it.
We also offered to cover the costs to fix his clock-spring. That part is not covered under warranty, but we decided to pay for it as a courtesy and goodwill
We have been talking with Mrs *** via email and phone call daily. So I am assuming everything is fine now.
Let me know if you need any additional information.
Best Regards
***
Marketing Director
We have been
I bought a vehicle from this dealership on October 23, 2017. I also purchased GAP insurance coverage through them that was rolled into my loan. On October 24, 2017, I sent an email to the finance manager (***) requesting that he cancel the coverage as I found it to be less expensive through my auto carrier. The information I was provided states I have a right to cancel the coverage within the first thirty days for a full refund. I was told it would take 60-90 days to process.
In January, I called the lender to inquire about the credit. They told me to call the insurer for the gap coverage. When I called the insurer, they confirmed they had received notice to cancel the coverage but that the refund/credit would come from the dealership. I then called the sales associate I worked with to buy the vehicle (***) because I did not see a credit toward my loan. He looked into it and returned my call the same day to advise I should wait another 30 days and call back if I didn't see the refund by then.
On February 20, 2018, I called *** again to advise there has been no refund. He said he would look into it and would get back to me. I did not receive a call from him. I have called an additional four times and emailed twice requesting the status of resolving this issue. When I call, I am either placed on hold for 10-15 minutes or they screen my call and no one answers. When I am able to speak with someone, I am always told that they will pass along the message and have someone get back to me. I have requested to speak with managers in order to resolve this issue and continue to be passed around. This business refuses to communicate or cooperate.
Hi
This is ***, and I am in charge of Marketing Department. Thank you for giving us the opportunity to go over this issue. Usually, it takes between 40 to 60 days to conclude a cancellation and a refund of a gap insurance. I called Mrs.' bank (***), and they confirmed that they have received our check and applied towards Mrs. loan. I was told she can call them at 1-*** give her member number, and they will tell her the updated amount as well as answer any other questions she might have.
Let me know if a can help with something else.
***
Direct Auto Mall
Marketing Director
just left there today; people made me wait with four children for 1.5 hours just to tell me that the car was there but they could not get it out for me to drive it;
despite being there for over one hour and a half....horrible experience; wasted my entire day just to possibly buy a vehicele
If I could leave 0 stars I would. I Should have known when I was pressured by my salesman to leave a 5review before I had even finished the paperwork or picked up the car. The night I went home I realized that instead of the $600 we agreed upon for my trade in, I was only given $550. Not to much money, but also extremely shady. Not to mention my trade in was going to be worth $700 before I was told I could pay $100 to sign up with *** and get a lower financing rate (I've still yet to fact check that one) I had called the manager *** that night and was told it was a "miscommunication" that *** actually charged me $150 instead of $100 (again, I never fact checked) I informed the manager it wasn't my problem and to refund me my $50. He told me it was no problem and he'd refund me when I came to pick up the car... Of course when I came to pick up the car he wasn't there, so now still $50 short, I had my first issue. Fast forward again to the next Wednesday (11/21) I went to get my car inspected (apparently they don't do that for you) and was informed by the mechanic that my car had still not been registered. After numerous phone calls to direct auto mall it was sorted out and I was then able to inspect my car after I had been driving around illegally for a day. That was my second issue. Now fast forward AGAIN to 12/02.. three weeks before Christmas and I look at my account only to find out my old car loan still had not been paid off, and another payment was taken out 22 DAYS LATER!!! That was the third issue. After much arguing with the salesman and manager of the company I finally got them to agree to cut me a check which I still have not received. I finally spoke to the manager *** today who informed me they would be paying me $50 less than what they owe me (the money they shorted me becomes more than $50 after my loan term and interest rate). That was my fourth issue. ***BUYERS BEWARE*** I do fortunately love my car, but the hassle and unprofessionalism that I have dealt with and still continue to deal with is unacceptable. I highly recommend taking your business to people who appreciate it and are willing to correct their mistakes in a timely and reasonable manner! ......
Thank you for reaching out to solve this matter.
We already sent 2 checks to ours customer. Please see attached file. I also called Mrs *** to confirm if she got our checks. I left her a voicemail, but I would appreciate if you can talk to her and let me know if it is all set.
Best
***
Recruiting & Marketing Director
8/3/17
Do NOT. I repeat - DO NOT do business with Automall of Brattleboro VT. Take your money and RUN!! First I test drove a *** - 2012 with 71K miles - totally fell in love with the car. Car was making a noise and they said they would run thru the shop quick to see what the issue was - after about an hour I was told I could not buy that car - Car should not have been on the lot for sale - Weak head gaskets. So next I test drove a Mazda. Not in love with the car but seemed to meet my needs for the money. Purchased the car next day. After driving the car roughly 100 miles - realized something was definitely wrong. Brought car back to dealership. Car needs a new transmission. I told them I no longer wanted the car or to do business with them. Got nowhere. Finally reached the sales manager on a Saturday. When I called I said "hello I am looking for chad carver" and his response was "well I guess that would be me" WHAT?!?!?!? He knew NOTHING about me, the car I bought or the problems I was having. Said he would look into it and call me on Monday. Today is Thursday - do you think I have heard anything? I want my money back. I took delivery on 7/15 and have not had the car I bought since 7/18. Today is 8/3. I have NO IDEA what else may be wrong with the car since I have obviously not been driving it. I call everyday and NO ONE gets back to me. Yesterday when I called for the GM I was told he was at the auction. So wait - he doesn't have a cell phone to call me on? And furthermore - buying more JUNK cars to put on their lot is CLEARLY more important to these crooked people than customer satisfaction/customer service. I was NEVER asked how they could make this right. These people should not be allowed to conduct business and I really wish I had researched the dealers reputation more before walking onto their lot. Do not make the same mistake I did!!