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Direct Buy of New Orleans

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Reviews Direct Buy of New Orleans

Direct Buy of New Orleans Reviews (3)

Review: We were mislead by DirectBuy New Orleans staff during an orientation and sales presentation concerning the buying club's return, refund and cancelation processes. We are trying to cancel our membership within the Louisiana 3 day rescission period but the business will not return calls and attempts to email the contacts have all bounced back. We have not used the service, we don't intend to use the service and we have not activated any online access to its catalog services. This franchise (and entire company as far as we can tell) utilizes a very deceptive sales process that takes advantage of consumers and then sets up a deliberate barrier to cancel membership in the hope that the difficulty of doing so will result in no use of the service or a windfall of revenue for Direct Buy (New Orleans and the parent I assume).Desired Settlement: We expect DirectBuy New Orleans to immediately cancel and refund our membership.

Business

Response:

Mr. [redacted] did contact the club by mail on the third business day of his membership requesting cancellation of his agreement. Unfortunately DBNO, LLC was closed from the 22nd until today, the 26th. Upon receipt of his letter we responded immediately by email. Please note that Mr. [redacted] mentions a three day cancellation period. In Louisiana no such law or provision exists unless a person signs a contract at a temporary location like a hotel or in their home, neither of which applies to this transaction.

Review: On 3-8-14, my wife and I attended a sales presentation at DirectBuy of New Orleans (DBNO). The presentation indicated that purchase options were 1) warehouse, 2} website and 3) manufacturer's sales catalog. The warehouse portion was very interesting. We noticed that Revdex.com plaques were prominently displayed. We were told that appointments were recommended when using the warehouse. We signed a contract and awaited membership number and password to access the website. This was received by e-mail at 6:10pm 3-12-14. We inspected the website and noted that the savings promised could not be delivered for products that we were interested in. On 11:35am 3-14-14, I called [redacted], General Manager DBNO informing him 1) of the results of our website investigation, 2)that we did not use any of the benefits of the contract and 3) that we wanted to cancel the contract. Mr. [redacted] said that he had forwarded the contract to corporate and that a Mr. [redacted] would contact me. I mailed (certified) confirmation of the conversation, the contract and the accessing e-mail on 3-14. At 3:16pm 3-18-14, [redacted], Manager, called me and said that per the contract, as I did not cancel membership "at anytime prior to midnight of the third business day following the day on which this contract is signed. Cancellation takes place when you mail, by certified mail, a notice of your cancellation", no cancellation is possible. I indicated that the web site was sent to me only after close of post offices on the third business day, I was not able to investigate the 2nd of 3 options. He said that he did not know why it took so long, maybe they had keyed in the wrong email address. I noted that 1) his staff's errors were not of my doing, 2) I had responded within 42 hours of access to the website and 3) I still had not received the third promised purchase option (catalog). He said that I still had access to the warehouse. I told him that that was not always convenient. He said sorry, no refund. He cannot authorize a refund.Desired Settlement: I would like a full refund as what was presented was not what was offered. Alternately, I invoke the terms of the signed contract, to wit, "... you and we agree to avoid the needless delays, expenses, and uncertainties of court proceedings by submitting all such unresolved disputes exclusively to private, expedited, and confidential arbitration with the local office of the Revdex.com under the Revdex.com's binding arbitration rules in effect at the time, ..."

Business

Response:

We appreciate the opportunity to address Mr. [redacted]'s concerns with his membership. As addressed with Mr. [redacted], the access to the website was given after it was discovered that the email provided have been mistyped into the our internal system. Upon discovering this, the correction was made, and the access information was sent to Mr. [redacted]. After getting this access, as indicated my Mr. [redacted], he contacted the club approximately two days later requesting a cancellation. DirectBuy of New Orleans abides by a courtesy three day cancellation period as instructed by DirectBuy Corporate. In bold lettering on the front of the agreement it states: "You agree to pay the price for your membership on the terms above and acknowledge that your membership is not cancelable, and your membership fees are not refundable, except as may otherwise be provided by applicable law or disclosed in this agreement. Payment for membership is not conditioned on use of the membership." On the reverse side of the agreement the following statement is contained: "You may cancel this contract at any time prior to midnight of the third business day following the day on which this contract is signed. Cancellation takes place when you mail, by certified mail, a notice of cancellation to the following address: DirectBuy of New Orleans, [redacted]." If notice would have been received by mail, or even in person prior to the expiration of the cancellation period, we would gladly have canceled the membership agreement between DirectBuy of New Orleans and Mr. [redacted]. Given the fact that a request for cancellation was made almost a week after joining, cancellation cannot be granted. We encourage, and stand ready to assist Mr. [redacted], is taking advantage of the benefits that membership with DirectBuy has to offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9974453, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

March 24, 2014 at 1:23 PM

Review: We were mislead by DirectBuy New Orleans staff during an orientation and sales presentation concerning the club's products. I started the calling process on May 29 and I still havent spoken to anyone who can help resolve my matter with canceling my membership. We did not use none of the services. Because when we tried to use one of the companies. We was told that they were not partners with direct buy anymore. The same products we asked about in orientation the next week were not available. That was one of the reason we wanted the membership but it came to be false. Another reason is the company you may call for a price says "hey I will give you my contractors price instead of DirectBut because its cheaper". So why do I have a membership for $3000.00 when I cant get the products I need or get them at less price than DirectBuy. Their sale process for membership is a wicked one be aware. I didnt cancel my membership within the 3 days before I realized I had been mislead. They make it very hard to speak to someone concerning canceling of memberships. They can keep the $290.00 I just want this membership cancel. I should have done my homework about companies that goes out of their way to solicated you, I didnt go looking for this.Desired Settlement: Just want them to cancel the membership, and dont use any of our phone numbers or email addresses never again.

Business

Response:

DirectBuy of New Orleans would like to look into the matter of contractor pricing being offered instead of DirectBuy member pricing through a local vendor. If this vendor information can be given to us, we will look into this, along with the local vendor that claims to not be doing business with the club anymore. We review the lists that are handed out weekly to ensure their accuracy. There are certain points of contact for local vendors that handle our accounts and the particular contact people at these vendors may not have been the one that the member had spoken with, there for causing the confusion. DirectBuy of New Orleans has no reason to deceive anyone into becoming members of DirectBuy and would never do so. DirectBuy of New Orleans stands behind its products and services and the benefits of membership with DirectBuy and would like the opportunity to further investigate the issues that arose with Mrs. [redacted]. In regards to cancellation, DirectBuy's three day cancellation policy is stated on the membership agreement, and we must abide by this policy. If Mr.s [redacted] would like to contact the New Orleans club, the service staff there is ready to further assist her in taking advantage of the benefits afforded with membership in DirectBuy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

When DirectBuy finally returned my phone call on June 13, my matter was not resolve. They wanted to know the vendor name that offer me their contractors price instead of DirectBuy prices. At first, I wasnt going to tell what vendor because as a company selling $3000.00 membership they should know whats going on with every vendor they deal with. When I called the very first time to that vendor I should have gotten DirectBuy prices. That's why I feel DirectBuy did not hold their end of the agreement which lead me to this. I have already lost my $290.00 for the deposit and I will not pay another penny on their membership. I received the 1st called from [redacted] on June 10, I miss his call, I called back twice that afternoon, no return call from him. On the 13th of June [redacted] calls backs. I thought the conversion was going to be about canceling the membership but it was not the main objective for Chris. Chris wanted to find out about the vendor who were not giving DirectBuy prices. The conversion was not at all about how DirectBuy was misleading. He told me theirs a certain person at the vendors that handle DirectBuy members, and I stated the sale rep was told I was a DirectBuy member before the quote was given to me. So if that person wasnt suppose to give me the qoute after being told I was a DirectBuy member. Who is at fault? DirectBuy or Me. I did what I was suppose to do. DirectBuy dont give instructions when calling a vendor. I would think that was the resonbility of DirectBuy and the vendor to have customers talk to the correct person. [redacted] pass on the information about a certain person was suppose to handles DirectBuy members and that was it. The company rep [redacted] is very rude, misleading and unprofessional, thats how the whole company comes across. I just would like to speak with someone from DirectBuy who so type of common sense and not just trying to get over on the public. My membership was not cancel have to take the next steps in resolving this matter. Its a BIG FRAUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... />
Business

Response:

The conversation that was held on June 13th was very professional and even mannered. Mr. [redacted] requested the information on the vendor that Ms. [redacted] spoke with due to the fact that DirectBuy of New Orleans has a list of local vendors that its members have access to. In order to get the situation resolved, Mr. [redacted] was gathering information to make sure that Ms. [redacted] received the correct contact information. DirectBuy of New Orleans has not, nor has it ever, intentionally deceived a member for any reason. It is DirectBuy of New Orleans intent to ensure its members satisfaction. Occasionally there are bumps in the road in trying to do so, but the staff at DirectBuy of New Orleans stands ready to further assist Ms. [redacted] in taking advantage of the benefits afforded to her as a member of DirectBuy. Unfortunately, cancellation requests are granted within a three day period of time from the initial joining of the membership, after that point, the agreement is in force for three years.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The conversion that was held on June 13th was not very professional or mannered. Mr. [redacted] was very rude and unprofessional. He didnt address my problem at all, it seems like his only concern was trying to make DirectBuy look right but as a company they are so morally wrong in the way thay handle business. Yes, he did say they have a list of vendors. That was not the problem. The problem came in when I was told by DirectBuy that 84 Lumber was their lumber vendor. Called the vendor to get a quote, told vendor I was a DirectBuy member so that I can get the member price. The rep at 84 lumber then said, "I am gonna give you the contractors prices becuase the are cheaper." If any time I can call their vendors and get different prices why pay for a $3000.00 membership. The whole company even to the finance (Versa) is deceiving. During the presentation I asked about a single item. It was told to me and my fiancee was I could get this item through them. I called a couple days later, and was told, "they dont have an account for that product anymore." Then I told them that the lady at the presentation said they have a account for the item. Then they told me, "oh she does not work down here. Shes not aware of the vendors in New Orleans. So what do you call that being honest or deceiving? Please someone answer the question? If DirectBuy means well and honest they would try to resolve this in a truthful manner.

Business

Response:

The account manager for our vendor was not contacted, and it appears that a sales person at 84 Lumber was attempting to get a sale, not help the member. We have addressed this with our vendor to try an avoid this in the future, but this is an action that DirectBuy cannot be held responsible for. If Ms. [redacted] would like to provide DirectBuy of New Orleans with the material list she is looking for, we will price it out and get her the member pricing on the items she is looking for. In regards to the accusations that an employee of DirectBuy of New Orleans intentionally deceived a member, this is not true. This seems to have been a simple mistake with no deception was meant by this. DirectBuy will assist Ms. [redacted] is any way possible in utilizing her benefits, but must abide by the membership agreement and its cancellation period.

Business

Response:

DirectBuy of New Orleans is aware of the reviews that are posted online. Each location is individually owned and these reviews are not pertaining to DirectBuy of New Orleans. Along the lines of the reviews, not a single review posted on this complaint are from the last four years. DirectBuy as a whole, and DirectBuy of New Orleans has worked tirelessly to make changes from recommendations of consumers on transparency and sales tactics. DirectBuy of New Orleans is ready to assist Mrs. [redacted] in realizing the changes that have been made to the company since these reviews were written. There is no attempt to bully or force Mrs. [redacted] to do anything. The option to utilize her membership is up to her. If and when she is ready to utilize the ability to buy at cost, the staff at DirectBuy of New Orleans will be ready to assist her in any way possible.

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Description: Buying Clubs & Group Purchasing Service

Address: 520 Elmwood Park Blvd., Ste. 180, Harahan, Louisiana, United States, 70123

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