Direct Buy of Pittsburgh East

Revdex.com spoke with the general manager of the store who stated that the reason for delay is that this furniture is special ordered, and can take 6-weeks for deliveryHe also stated that they have been working with the manufacturer on behalf of the customer to get the issues taken care of, and that
they did contact the customer today to let him know that the manufacturer approved a full replacement for the furniture for a different fabric so that he does not have this issue in the futureThe general manager said that they are expecting the customer in the next few days to facilitate picking out new furniture for the replacement

On
4/25/16, [redacted] purchased a [redacted] sofa and loveseat. The sofa
arrived from [redacted] with a small tear and black mark on the side panel. Ms.
[redacted] accepted the loveseat, but sent the sofa back with HomeMaker's delivery
drivers, and agreed to have a [redacted] technician replace the...

panel of the
sofa. Approximately 3 weeks after she agreed to proceed with the repair, Ms.
[redacted] called the store and stated that she would like to have the sofa
replaced, instead of repaired. [redacted] would not agree to replace the sofa
because the parts for the sofa had already been ordered per the customer's initial
agreement. Ms. [redacted] agreed to proceed with the repair, and was invited into
the store to see the sofa once the panel was replaced to make sure that she was
satisfied with the repair. After seeing the repair, which was successfully
completed to [redacted] specifications, Ms. [redacted] expressed that she would not
accept a repaired item, and wanted a new sofa. HomeMaker's ordered a new sofa
on 8/18/16, which is scheduled to be completed on 9/8/16.

Review: Everything Directbuy tells you is very misleading. Everything you buy from them ends up costing you much more after you pay all the fees they do not tell you about. Everything they tell you is a lie to get you to sign up and then they hit you with all these fees when you buy something from them. Example of one of there lies of many. We will deliver everything you buy here at directbuy right to your door. they dont tell you for a large fee!!Desired Settlement: I want all my money back. They sat there and down right lied to me and my wife

Business

Response:

I spoke with the member and tried to clarify some issues. We have a price integrity program that is designed to address the situation where a member finds a product for less money in a retail store. If this member brings this to our attention, we go to the manufacture and request a price adjustment. If the model number is the same, and the sale was from a retailer that does business with the manufacturer, the manufacturer will reduce the price to what they sold it to the retailer. This is rare, but we have a mechanism in place in the event that it does happen.