Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the resolution on the following terms, and I'd like it in writing before I do soI will accept the free vacation, but I need to know what it is I'm accepting, not just a vague statement that you'll send something out to meAnd I want all literature on it sent to me so I can determine that it is indeed a free vacation as promised I also will not accept the offer until I receive my $pre paid gift card as promised as well It also is a given that I will receive my refund check as well in the amount of $as already stated by you When these requests are made good on I well remove my posts from the internet regarding your company and post no further negative remarksbecause at that time you will have fulfilled your promises made to meI will not remove any remarks or close this complaint until I receive these items from you because quite frankly..I don't trust you, and I want to take a look at the vacation you are sending me before I do so Regards, [redacted]
We do apologize on behalf of the marketing companyWe will continue to look further into the situationWe would like to offer another vacation incentive, one that is handled through DirectBuy Travel with no hidden feesIf you would like this, we can mail it directly to youWe will look into the gift card situation as wellThe information that was requested during the phone conversation in regards to the contact information was not readily available at the time of the conversation, along with the actual marketing company that was in contact with the consumerThe statement of "not being at my desk" is inaccurateThe comment made was that I was at my desk and did not have the information in front of me as to the marketing company, or their contact informationWe are also not in the practice of giving this information outWe will do an internal investigation into this matterWe also apologize for any misunderstanding in regards to the finance fees associated the the Retail Installment ContractIt is the salespersons belief that this was covered, but we do apologize if this was not the caseThe explanation of the recording of a marketing call was not a scare tactic, but a statement made to let the consumer know that we can look into the matter to determine what was said for clarificationIt is DirectBuy's policy to address any complaint made, whether by a current active member, a rescinded member, or former guestThe timing of the phone call was in regards to the complaint, and this was explained within the first seconds of the phone conversation held between the consumer and our business representativePlease let us know if you would like to receive the new vacation certificate so we may wend this out immediately
These are unfortunately erroneous accusationsThe phone call was made to clarify any misunderstandings, not to harass anyoneThe claims of the dining cards are a first as we adjusted the promotion that is offered to give more of a selectionA script is followed through each marketing call to ensure that the same information is given each timeAs explained on the call, we will be looking into this furtherFiance charges were discussed, along with no pre-payment penaltyWe do apologize about any misunderstandingThe conversation ended and the phone was hung up after the customer was thanked for her time and she said that she would be contacting the marketing companyIn compliance with the cancellation notice signedb y the customer, a refund will be issued within business days
Complaint: ***
I am rejecting this response because:
I know I am entitled to the refund in full I cancelled the next day, which is well within the business day time frame THAT part is obviously acceptable to me, however, they have done NOTHING to address the deceptive marketing practices You say you called to "clarify things" with me How ironic, because I cancelled this 10/30/14, posted my reviews on 11/3/14, and am NOW receiving a "clarification call" on 11/4/ You very clearly let me know that I was wrong about what I was told over the phone by your marketing company, and that they follow an exact script You said they did NOT tell me I was receiving a free gift card, but you didn't address anything I told you about the cruise I apologize, you said you kind of lumped all those fees together as the taxes you told me I'd have to pay You failed to mention to about the "hidden from me" processing fees we'd have to incur to receive the cruise You and I also have a difference of opinion on the finance charges you told me we discussed I agree, you did answer us when we asked you if there was any pre-pay penalties, but you never disclosed an 18% interest rate You absolutely did NOT thank me, and disconnect the call You informed me as a scare tactic that they usually record those marketing calls When I said great, give me their number so I can call and get ityou said you didn't have it When I asked for the marketing companies name, you said you didn't know it I asked you how you didn't know it when you guys work so closely with them....you said you weren't at your desk....despite calling me from an number...I was then in the middle of asking when to expect my refund, and you hung up on me Maybe you thanked me as you hit the end button on the phone, but I sure didn't hear it Anyhow, I sat through the presentation, I was promised a free night cruise for 2, and I was promised a $gift card...not "savings vouchers." And that's what I expect to get, otherwise I will be all over the internet letting as many people as I can know about this You guys, maybe not your store in particular, but Direct Buy as a WHOLE is getting quite a reputation for doing this kind of exact thing to numerous clients Many will never even say anything, so I will say it for them and me both
Regards,
*** ***
The consumer spoke with a representative of DirectBuy and will have another discussion in regards to the status of the refundDue to the Holiday, internal communication issue have come up as to the status of the refundWed o apologize for the inconvenience this may have
caused and assure the customer that we are working diligently on resolving this matter
We do apologize on behalf of the marketing company. We will continue to look further into the situation. We would like to offer another vacation incentive, one that is handled through DirectBuy Travel with no hidden fees. If you would like this, we can mail it directly to you. We will look into the gift card situation as well. The information that was requested during the phone conversation in regards to the contact information was not readily available at the time of the conversation, along with the actual marketing company that was in contact with the consumer. The statement of "not being at my desk" is inaccurate. The comment made was that I was at my desk and did not have the information in front of me as to the marketing company, or their contact information. We are also not in the practice of giving this information out. We will do an internal investigation into this matter. We also apologize for any misunderstanding in regards to the finance fees associated the the Retail Installment Contract. It is the salespersons belief that this was covered, but we do apologize if this was not the case. The explanation of the recording of a marketing call was not a scare tactic, but a statement made to let the consumer know that we can look into the matter to determine what was said for clarification. It is DirectBuy's policy to address any complaint made, whether by a current active member, a rescinded member, or former guest. The timing of the phone call was in regards to the complaint, and this was explained within the first 20 seconds of the phone conversation held between the consumer and our business representative. Please let us know if you would like to receive the new vacation certificate so we may wend this out immediately.
These are unfortunately erroneous accusations. The phone call was made to clarify any misunderstandings, not to harass anyone. The claims of the dining cards are a first as we adjusted the promotion that is offered to give more of a selection. A script is followed through each marketing call to...
ensure that the same information is given each time. As explained on the call, we will be looking into this further. Fiance charges were discussed, along with no pre-payment penalty. We do apologize about any misunderstanding. The conversation ended and the phone was hung up after the customer was thanked for her time and she said that she would be contacting the marketing company. In compliance with the cancellation notice signedb y the customer, a refund will be issued within 10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the resolution on the following terms, and I'd like it in writing before I do so. I will accept the free vacation, but I need to know what it is I'm accepting, not just a vague statement that you'll send something out to me. And I want all literature on it sent to me so I can determine that it is indeed a free vacation as promised. I also will not accept the offer until I receive my $200 pre paid gift card as promised as well. It also is a given that I will receive my refund check as well in the amount of $490.00 as already stated by you. When these requests are made good on I well remove my posts from the internet regarding your company and post no further negative remarks. .. because at that time you will have fulfilled your promises made to me. I will not remove any remarks or close this complaint until I receive these items from you because quite frankly. ..I don't trust you, and I want to take a look at the vacation you are sending me before I do so.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the resolution on the following terms, and I'd like it in writing before I do soI will accept the free vacation, but I need to know what it is I'm accepting, not just a vague statement that you'll send something out to meAnd I want all literature on it sent to me so I can determine that it is indeed a free vacation as promised I also will not accept the offer until I receive my $pre paid gift card as promised as well It also is a given that I will receive my refund check as well in the amount of $as already stated by you When these requests are made good on I well remove my posts from the internet regarding your company and post no further negative remarksbecause at that time you will have fulfilled your promises made to meI will not remove any remarks or close this complaint until I receive these items from you because quite frankly..I don't trust you, and I want to take a look at the vacation you are sending me before I do so Regards, [redacted]
We do apologize on behalf of the marketing companyWe will continue to look further into the situationWe would like to offer another vacation incentive, one that is handled through DirectBuy Travel with no hidden feesIf you would like this, we can mail it directly to youWe will look into the gift card situation as wellThe information that was requested during the phone conversation in regards to the contact information was not readily available at the time of the conversation, along with the actual marketing company that was in contact with the consumerThe statement of "not being at my desk" is inaccurateThe comment made was that I was at my desk and did not have the information in front of me as to the marketing company, or their contact informationWe are also not in the practice of giving this information outWe will do an internal investigation into this matterWe also apologize for any misunderstanding in regards to the finance fees associated the the Retail Installment ContractIt is the salespersons belief that this was covered, but we do apologize if this was not the caseThe explanation of the recording of a marketing call was not a scare tactic, but a statement made to let the consumer know that we can look into the matter to determine what was said for clarificationIt is DirectBuy's policy to address any complaint made, whether by a current active member, a rescinded member, or former guestThe timing of the phone call was in regards to the complaint, and this was explained within the first seconds of the phone conversation held between the consumer and our business representativePlease let us know if you would like to receive the new vacation certificate so we may wend this out immediately
These are unfortunately erroneous accusationsThe phone call was made to clarify any misunderstandings, not to harass anyoneThe claims of the dining cards are a first as we adjusted the promotion that is offered to give more of a selectionA script is followed through each marketing call to ensure that the same information is given each timeAs explained on the call, we will be looking into this furtherFiance charges were discussed, along with no pre-payment penaltyWe do apologize about any misunderstandingThe conversation ended and the phone was hung up after the customer was thanked for her time and she said that she would be contacting the marketing companyIn compliance with the cancellation notice signedb y the customer, a refund will be issued within business days
Complaint: ***
I am rejecting this response because:
I know I am entitled to the refund in full I cancelled the next day, which is well within the business day time frame THAT part is obviously acceptable to me, however, they have done NOTHING to address the deceptive marketing practices You say you called to "clarify things" with me How ironic, because I cancelled this 10/30/14, posted my reviews on 11/3/14, and am NOW receiving a "clarification call" on 11/4/ You very clearly let me know that I was wrong about what I was told over the phone by your marketing company, and that they follow an exact script You said they did NOT tell me I was receiving a free gift card, but you didn't address anything I told you about the cruise I apologize, you said you kind of lumped all those fees together as the taxes you told me I'd have to pay You failed to mention to about the "hidden from me" processing fees we'd have to incur to receive the cruise You and I also have a difference of opinion on the finance charges you told me we discussed I agree, you did answer us when we asked you if there was any pre-pay penalties, but you never disclosed an 18% interest rate You absolutely did NOT thank me, and disconnect the call You informed me as a scare tactic that they usually record those marketing calls When I said great, give me their number so I can call and get ityou said you didn't have it When I asked for the marketing companies name, you said you didn't know it I asked you how you didn't know it when you guys work so closely with them....you said you weren't at your desk....despite calling me from an number...I was then in the middle of asking when to expect my refund, and you hung up on me Maybe you thanked me as you hit the end button on the phone, but I sure didn't hear it Anyhow, I sat through the presentation, I was promised a free night cruise for 2, and I was promised a $gift card...not "savings vouchers." And that's what I expect to get, otherwise I will be all over the internet letting as many people as I can know about this You guys, maybe not your store in particular, but Direct Buy as a WHOLE is getting quite a reputation for doing this kind of exact thing to numerous clients Many will never even say anything, so I will say it for them and me both
Regards,
*** ***
The consumer spoke with a representative of DirectBuy and will have another discussion in regards to the status of the refundDue to the Holiday, internal communication issue have come up as to the status of the refundWed o apologize for the inconvenience this may have
caused and assure the customer that we are working diligently on resolving this matter
Refund check has been issued in the full amount and should arrived at customers home within the next 3-business days
We do apologize on behalf of the marketing company. We will continue to look further into the situation. We would like to offer another vacation incentive, one that is handled through DirectBuy Travel with no hidden fees. If you would like this, we can mail it directly to you. We will look into the gift card situation as well. The information that was requested during the phone conversation in regards to the contact information was not readily available at the time of the conversation, along with the actual marketing company that was in contact with the consumer. The statement of "not being at my desk" is inaccurate. The comment made was that I was at my desk and did not have the information in front of me as to the marketing company, or their contact information. We are also not in the practice of giving this information out. We will do an internal investigation into this matter. We also apologize for any misunderstanding in regards to the finance fees associated the the Retail Installment Contract. It is the salespersons belief that this was covered, but we do apologize if this was not the case. The explanation of the recording of a marketing call was not a scare tactic, but a statement made to let the consumer know that we can look into the matter to determine what was said for clarification. It is DirectBuy's policy to address any complaint made, whether by a current active member, a rescinded member, or former guest. The timing of the phone call was in regards to the complaint, and this was explained within the first 20 seconds of the phone conversation held between the consumer and our business representative. Please let us know if you would like to receive the new vacation certificate so we may wend this out immediately.
These are unfortunately erroneous accusations. The phone call was made to clarify any misunderstandings, not to harass anyone. The claims of the dining cards are a first as we adjusted the promotion that is offered to give more of a selection. A script is followed through each marketing call to...
ensure that the same information is given each time. As explained on the call, we will be looking into this further. Fiance charges were discussed, along with no pre-payment penalty. We do apologize about any misunderstanding. The conversation ended and the phone was hung up after the customer was thanked for her time and she said that she would be contacting the marketing company. In compliance with the cancellation notice signedb y the customer, a refund will be issued within 10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the resolution on the following terms, and I'd like it in writing before I do so. I will accept the free vacation, but I need to know what it is I'm accepting, not just a vague statement that you'll send something out to me. And I want all literature on it sent to me so I can determine that it is indeed a free vacation as promised. I also will not accept the offer until I receive my $200 pre paid gift card as promised as well. It also is a given that I will receive my refund check as well in the amount of $490.00 as already stated by you. When these requests are made good on I well remove my posts from the internet regarding your company and post no further negative remarks. .. because at that time you will have fulfilled your promises made to me. I will not remove any remarks or close this complaint until I receive these items from you because quite frankly. ..I don't trust you, and I want to take a look at the vacation you are sending me before I do so.
Regards,
[redacted]