Direct Buy Remodelers, Inc.

Initial Business Response /* (1000, 13, 2015/04/21) */
Direct Buy Remodelers Inchaven't received any service calls from Mrs *** until recently (March 19.2015)Kitchen had been completed last year (X-XX-XX) Direct Buy Remodelers had called and left voice mail, waiting on customer to call back
Initial Consumer Rebuttal /* (3000, 15, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've contacted them several times after they completed the job one time they had to come back to seal a hole in the wall then the next time it was the stuff between title then it was the sink pipe.How many times do I have to call them to correct something that should have been done right the first time
Final Business Response /* (1000, 23, 2015/08/12) */
Direct Buy Remodelers have been trying to get a hold of customer multiple times and haven't had any luckDirect Buy Remodelers left a few voicemails on phone numbers we have on file
Haven't received no answer from customer as of yet
Please let us know if there is anything else we can do
Thank You

After failing to come to terms with the client the deposit was sent back on 10-The customer has been satisfied and complaint should also be satisfied tyvm *** ***

hi, my name is rob I am ivo ***genmgr& am privy to whats going on w/ this customerwe contracted to do the customers roof on 11-18-for the price that the complaint specify'sonce we tore off the roof we determined that the entire home needed wood(wood was not part of our work
order)but we were willing to give the customer sq ft of wood at no chargeunfortunately the roof was so dilapidated that it required an addtl, sheets of plywoodwe had the roof completely tore off at this point & we had addressed the situation with the mrs (due to the fact the the mr was hospitalized ) we told her the xtra plywood would be an addtl$& that we would work the difference into the current loan so they would have no out of pocket expenseshe proceeded to call the mr in the hospital to inform what was going on but in the meantime had okayed everything & told us to proceed1st they accused us of not putting any plywood at all, even tho she witnessed my foreman bringing in all the xtra plywoodeventually her son climbed onto the roof & determined what xtra work was required had been doneas far as the hole in the fascia in the back of the house, that had already existed & had probally been there for years as there was evidence of animal activity already in the soffitsthe mr had even mentioned about squirrels getting into the roof & causing damagefixing that hole wasn't part of our contract just the roof & cement workwhich now brings us to the problem of the cement workbecause the customer was being unreasonable & wouldn't compromise with us it became to cold to be able to do the cement work & now because of this it cant possibly be done until the weather warms upthe customer was very insulting & kept calling my workers & sales repa bunch of stick up artistshe stated we just should of left the roof open like it was & waited til he got out of the hospitalat this point it was to late cuz we already had the roof tore off & couldn't possibly have left it open to allow bad weather to get into the rest of the homewe had given the customer several different solutions to the problem & he wouldn't work with uswe offered to split the difference with them for the xtra $& take a loss & he said no!!! I also offered to totally forget about the $xtra in plywood & he could go find another contractor to do the cementhe said no!!! I also offered him $cash & he could go find his own ppl to do the cement & he said no!!! at this point all communication had broke down & the customer stopped excepting our phone callsso we are now stuck with a complete roof that we did & cant get paid from the bank cuz the customer refuses to communicate with us anymorewe are stil willing to work out a compromise with the customer & finish his job once the weather allowsso any help in this matter would be greatly appreciated ty Robert Bellavia :)

Initial Business Response /* (1000, 8, 2014/09/08) */
The Project took additional time based on additional work and materials provided by customer, and customer was aware of it. (waited 3 days on customer to decide what edge counter tops she wants).
Mrs [redacted] had told us to leave her house when...

job was at 99% completed.We offered her to stay another 35min to completed the job and she told us to leave . The third deposit the she paid the check had insufficient funds or had been stop when job was almost finish. Mrs [redacted] had paid only 50% of the job.95 % of materials were purchased by Mrs [redacted], any defected materials or faucets that were provided by customer is not direct buy remodelers responsibility that are not functional properly.
body spray and shower head were never seen at property address beside the one that was delivered by studio 41. materials have been delivered on front porch by ups/fedex that customer had ordered .Direct buy remodelers is not responsible for picking up materials that had been ordered by customer.All garbage related debris were picked up from job site and bathroom had been wiped down and clean.We never turned off Mrs [redacted] alarm off /house keeper had vacuum basement that day and she was using the same outlet where alarm was plugged. Direct Buy Remodelers tried every possible way to satisfy customer's requests,which were denied by Mrs [redacted]
Initial Consumer Rebuttal /* (3000, 15, 2014/10/02) */
According to the Revdex.com site, I was sent an e-mail of the company's response on 9/9/14; however, I never received an e-mail with their response. In reviewing the response which is now online, the information they present is not accurate.
I did stop payment on the check but only after the company LOST both my shower head and body spray and was in breach of contract for not having the work completed in the allotted time frame. Although they state only 35 minutes was needed to complete the job, that is absolutely not true. The jacuzzi tub was never linked into the electrical panel, the heated floor was not completed (and in fact the sensor was not installed properly), caulking was not done and plumbing had not been completed (just to name a few items.) I had to pay an electrician $1,900 to complete and fix the work they had "completed." I also had to pay another contractor to come in and complete the "minor" things that were not completed. I also had to have a plumber come in because once I did get a replacement for the shower head and body spray that were lost, it was discovered that there was a leak from the shower into the basement. This company by no means held up their end of the contract.

the customer has stopped all communications with us & has made it impossible for us to work out a solution & finish the job. the job was almost done when a problem arose with the permit (thru no fault of our own) the client has since refused us access to the property or refuses to talk...

to us. we financed the job for the customer thru one of our banks & we havnt been paid a penny of the $19000 purchase amount. we are more than willing to go back & finish the job. the permit is currently on hold with the city   & we will be able to finish the process as soon as the customer is willing to talk to us. 1st thing we need to do  tho is get an updated approval since the approval we got them in the beginning has since expired. once we get the go ahead to do  that we can finish the permit process & move forward from there. I (ROB) or the owner (IVO)  can be reached at [redacted] ty

at this point im not sure how to respond to the custs. response. if hes  not going to be forth coming in the compromises that we offered him & state that we r lying then I have no idea what to say from here!!! the cust called a cpl weeks ago & I talk to him personally & made him the exact same compromises that I stated in my last correspondence & he again rejected them all!!! everytime we talk to the cust. we just go round & round in a circle & can get nowhere. the contract didn't call for plywood & we can send proof of that. we gave the cust as a courtesy 200 sq ft. of plywood no chrg. the roof needed an addtl. 52 sheets of plywood which cost us an addtl $1800. I will reitterate that the mrs knew this as he was in the hosp. & told us she wld call him & let know. w/o rehashing all this over again we r willing to make a final compromise offer. we will absorb $1000 of the $1800 for the xtra plywood. this is more than fair. the cust will not have to come up with any out of pocket money as we will add the addtl. $800 into the loan. once we get a commitment from the cust as to this being satisfactory, then we will finish the cement work (weather permitting.) plz advise us asap as to whether this is agreeable & we will go back to the custs. home w/ the new loan docs & proceed from there. we need to know how to proceed asap as the bank apprvl for the work is going to exp. within the 3 wks. ty

Complaint: 11016136
I am rejecting this response because:  The vendor response was false.  Nothing in the vendors statement was the truth.  The conversation they stated they had with me and my wife didn't happen. Nor did the vendor attempt to make any compromises in regards to the payment. Once we refuse to sign the new contract we never heard from the vendor again. Nevertheless, if the vendor is willing to complete the job at the original price we are willing to let bygones be bygones and move forward.  We just want the vendor to honor their original contract and complete the repairs to our house and property.
Sincerely,
George [redacted]