Direct Commerce Group, LLC

Initial Business Response /* (1000, 9, 2015/09/18) */
Contact Name and Title: *** - Director
Contact Phone: ***
Contact Email: ***@officedesigns.com
It was unfortunate that the ship confirmation was not sent to the customer*** attempted to deliver the product times
prior to returning the shipment to usIn an attempt to ease the inconvenience, we reshipped the chair fully assembled to the customerIt was originally sent with assembly required
Initial Consumer Rebuttal /* (3000, 11, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The chair was missing hardware, the lady
*** ***
Customer Service Specialist
Put me thru the ringer to get the missing screw
Quality control is not there at all
so far its one nightmare after another!
Final Consumer Response /* (3000, 17, 2015/09/24) */
They need to state the $ amount, and date refundedAt that time I will check with my bankOnce it reaches my bank
Then determine, if I wish to close the complaint
Final Business Response /* (4000, 21, 2015/10/05) */
Contact Name and Title: *** - Director
Contact Phone: ***
Contact Email: ***@officedesigns.com
The customer was refunded a total of $by 9/24/(he had requested $125)An email was sent to the customer when each of the refunds were completed