Direct Communications Cedar Valley, LLC

Customers are helped in the order received for cutovers to fiber Customer will need to work with tech support for any credits on account Customer can contact if any credits are warranted for the account Customer has scheduled cutover to fiber and cannot be moved up
at this time, since other customers have scheduled cutover times

Customer called in to cancel service on 10/1/ Balance was owed on account at that time and was then sent to collections All charges are valid and do no include any services before 10/1/as stated in complaint All charges will need to be paid to the collection agency before
services can be reconnected with Direct Communications The account is now with the collection agency and any negotiations in the amount owed is at the discretion

The account was not double billed, all charges are correct Customer called and services were terminated, per customer request, on 10/1/ Customer did not pay bill in full and was charged late fees of $15/month for any unpaid balance in full Collection fees were added to account on 1/30/and account was turned over to collections on 2/25/

Complaint: ***
I am rejecting this response because: When I saw the ad it said nothing about requiring a phone line in order to receive internet I only learned of it when I went to sign up on their webpage Why do I have to pay for a phone line I don't want or use? No other companies require this I want to pay for internet only
Sincerely, *** ***
*** ***

We do not have a $19.95 plan.  All plans are listed on our website at www.directcom.com/eaglemtn and state that internet fees do not include taxes or emergency phone line.  This is the statement listed on the website:  *Final out-of pocket monthly cost will include bundled emergency...

phone, which service we provide to you free, excluding federal and state taxes and fees (about $17) We also quote the prices, with taxes, when the customer signs up and send a welcome email with the price speed and information on the account.

Customer is not required to have a emergency phone or landline.  If customer would like to NOT have one of these options, they can have internet only for about $130/month.  Customer can contact me directly to change their plan.  This is stated on our website.

Complaint: [redacted]
I am rejecting this response because: Direct Communications never provided to me a final bill. I was told there was a credit on my account which would get me to the cancellation date. If there was not double billing, provide proof and send to me detailed billing statements.
Sincerely,
[redacted]