Direct Electric Company

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ This customer hasn't given me a chance to respond, resolve is being handled this weekThis customer was fully informed from the get go, we have proof of all conversations via email, he was informed this system was undersized for his home, HE decided to go with a system that was smallerThe reason being, the price was too high for the right systemEverywhere, as well as from our sales guy's email, it states you need CFM's or more to get the right amount of air movement, We did everything as agreedWe don't MFG the product, we only install it Like I said, a resolve is underway, I had no time to respond Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am working with the owner of Direct Electric on this issueI am hoping it is resolved on September 21st Final Consumer Response / [redacted] (2000, 11, 2015/09/28) */ The business owner took care of this issue to my satisfactionThis claim can be closed

Initial Business Response /* (1000, 5, 2015/09/08) */
This customer hasn't given me a chance to respond, resolve is being handled this week. This customer was fully informed from the get go, we have proof of all conversations via email, he was informed this system was undersized for his home, HE...

decided to go with a system that was smaller. The reason being, the price was too high for the right system. Everywhere, as well as from our sales guy's email, it states you need 2.5 CFM's or more to get the right amount of air movement, We did everything as agreed. We don't MFG the product, we only install it...
Like I said, a resolve is underway, I had no time to respond
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am working with the owner of Direct Electric on this issue. I am hoping it is resolved on September 21st
Final Consumer Response /* (2000, 11, 2015/09/28) */
The business owner took care of this issue to my satisfaction. This claim can be closed.