Direct Energy Regulated Services

An unknown individual contacted this company to start up Direct Energy Regulated Services Without contacting us, this company cancelled our existing service to our home Even though we still live here and have not cancelled our service How on earth was it cancelled without our information

I moved to Alberta last year in November and have had nothing but issues with this companyAnd received my first bill of a very high amount so I phone them asking whyThey put my account under investigation to see whyI call them countless times see where they were at with it and got told to stop calling we will contact u when it is resolved so I stopped callingA year later I get called by collections that my account was set toSo I called them back and they said oh Ya sorry we didn't call u but the investigation was over in maySo then I was told that it would taken out of collection as it was their fault for not contacting me and that was on Dec I was told it would be out by the 14th and they would call me to make payment arrangements for the amount owingI heading as always so I phoned today Jan and was told their is no record of my account being investigated and that I owe the money and theirs nothing they can do to help meSo because they never phoned me so I could pay it before collections now my credit has gone down as we are trying to buy a house and now cantAnd they won't help me at allAnd that's only the one of many issues I have been through with themI will never use them as a company ever againAnd I want to warn people about this company and not to use them

direct energy is the worst gas company to deal with as I just had a disconnection happen as they say I owe over [redacted] dollars and I just made a payment to them on june and I have not received a bill or any type of warning notice and this is very sickening after fighting with direct energy and atco gas to be told my service was shut off from an outside source as I was not home and they could not access my yard to get to the gas meter I dont see this very business like and would like to warn others they are very rude and dont take the time to listen instead they woould rather argue with u

I had canceled my direct energy program (I was on a budget just to clarify) They did as expected send me a substantial final bill of $ I contacted their accounting department, advised them I was recording the conversation and they did not hangup I spoke with "Angie" and although she spoke relativley clear english, I advsed her that I would be paying the entire bill in full, over a 5-month period to reduce the financial hardship of not paying it in full It was agreed this would be fine providing I sent in all dated cheques at once, again makes sense so I did this (I also have copies and bank statements showing they were cashed on the dates noted on the cheques) Then on month 3, I started getting phone calls from Direct in-house collection department Asking me to pay the interest on the account I advised this was not part of the agreement with "Angie" at the time The collection department advised me they do not know of any agreement or of any "Angie" thus it must be my mistake So now they have cashed the last cheque, and on that amount shown above, have sent me a letter advising I now owe an additional $in "interest" [redacted] So, they are sending me to collections over $111.00, I refuse to pay them based on principals of THEY BROKE AN AGREEMENT, and I paid the account in full based on the INVOICED amount to me

I canceled my services with this company on February 16th as I was movingOn February 25th I received a letter from this business which was dated February 16thIt reads "Final Notice - Your Account Will Be Sent To a Collection Agency" "Amount owing $35.33"
I called the business to make the payment with a credit cardAnd to ask why they felt it necessary to send harassing and threatening letters on such a low amountOn days noticeAnd dated for the date my account actually closeWhen they could have just sent me a regular bill as opposed to the threatening letter they did sendThe woman who took my payment indicated that "it was automatic"Nothing moreJust that it was automaticWhatever that even means
I saved the phone call I made to the office and will be having it reviewed by professionals who can direct me furtherI will suggest to anyone to avoid this business and to use the alternative options that are available

Direct Energy Regulated Services Supervisor/Manager:
I received a flurry of phone calls in November, regarding an outstanding account with Direct EnergyAfter a much heated discussion with your staff member, it was deduced that there was account fraudulently opened under my nameTo be clear I have NEVER opened a utility account with Direct Energy let alone lived in LethbridgeAt your request, I filed a police report with the City of Calgary and faxed it your office on December 15, (confirmation attached for your ease of reference)In addition, I placed credit protection with *** and *** to avoid my credit being damaged
However, June 16, I received a phone call regarding an outstanding account with Direct EnergySame issue, same account and the lady was quite rude and treated me like a common criminal or some delinquent who doesn't pay their billsShe hung up on me before I could get her name or phone number
When does the harassment stop? I have done everything you have asked even when it is evident I am the victim of fraudPlease do what you whatever you need to do in order to correct this error and stop the harassing judgmental phone calls
If I receive one more call, I will go to the media and file harassment complaint with the City of Calgary PoliceMy contact information is below shall this need to be discussed further

I had canceled my direct energy program (I was on a budget just to clarify). They did as expected send me a substantial final bill of $575.00.
I contacted their accounting department, advised them I was recording the conversation and they did not hangup.
I spoke with "Angie" and although she spoke relativley clear english, I advsed her that I would be paying the entire bill in full, over a 5-month period to reduce the financial hardship of not paying it in full.
It was agreed this would be fine providing I sent in all dated cheques at once, again makes sense so I did this (I also have copies and bank statements showing they were cashed on the dates noted on the cheques).
Then on month 3, I started getting phone calls from Direct in-house collection department. Asking me to pay the interest on the account. I advised this was not part of the agreement with "Angie" at the time.
The collection department advised me they do not know of any agreement or of any "Angie" thus it must be my mistake.
So now they have cashed the last cheque, and on that amount shown above, have sent me a letter advising I now owe an additional $111.50 in "interest".
[redacted]
So, they are sending me to collections over $111.00, I refuse to pay them based on principals of THEY BROKE AN AGREEMENT, and I paid the account in full based on the INVOICED amount to me.

Laughable will 100% complaints and still and rated as an A+ business??
Direct Energy regulated services is the worst company for energy services! We had an account with them, but my roommate was listed as the primary account holder, and my boyfriend was secondary. Well my roommate moved out and we wanted to take his name off the account, as most would find this normal practice. But that is not what happen! Instead the call center started us a new account and canceled to old one, we were not made aware of this. So when the following bill came in we paid it via online banking, and again the month after that. Then we received a notice that we had not paid for the past 2 months. We called in to see what was the issue, found out that they were accepting our payments for the cancelled account. No big deal right?? just transfer the funds to the new account?? NOPE because our roommate was the primary we need him to call and request for funds. Fine we did that. And since we didn't want our credit to be affected by the outstanding account we paid in full the new account. With the understanding that a Cheque would be issued out back to us within 2-3 weeks. Well... a month came and gone... I called back to see what the hold up was. Turns out that no cheque was issued and even worse no record of the issue was made to the file... so on the phone again for another 4 hours to sort this all out! This time my roommate was not available to call in and resolve, but since my BF was the secondary account holder they made an acceptation. At the end of the call they refused to issue the cheque under my BF's name and could only make the cheque out to my roommates even though we have bank statements showing my BF paid (what a pain. But ok we will deal with this), the cheque could take up to 2 month to receive which put us into December. Thinking that this was resolved we didn't really think too much about it. Once again the holidays came and went... still no cheque and frankly we forgot for months. We ended up purchasing a place of our own and need to change the address to the account which sparked our memory of the phantom cheque. AGAIN we called in and found out again that no cheque was issued and no recorder was on file...(where am I? What is this bazzaor land?) As you can imagine I was much more aggressive over the phone now... I asked to speak with the supervisor (Eva), 3 hours later...at the end of this call she assured me that someone from direct energy would be contacting us within 5 business days to resolve the issue for the 3rd time. Hesitant to let her go with out a firm commitment, I had no choice. She reassured me that this time they would follow through and to make me feel better she gave me her extension number,so if I did not receive a call I could contact her directly and skip the 4 hour explanation. HAHAHAHAHAHAHA jokes on me! Once again no call. So I called back to find out that the extension number was pointless, I cant reach her! "The call centre can not direct me to her and all that they could do is send a request once again for someone to contact me with in 24-48hrs. But if don't receive a call by Monday here is your reference number."
And this is the status of my issue...so we will see on Monday. I'm not holding my breath. We gave notice to cancel our current account with their parent company "Direct Energy" PS did you know there are 2. " Direct Energy" and "Direct Energy Regulated Services" and they are separate entities. Therefore if you have issues with both companies you have to call 2 separate call centers. Don't even get me started on that!
Summery: We just want the money owed to us! We didn't even ask for any compensation for the 12+ hours we have spent on the phone with them. Poor business practices.

I had canceled my direct energy program (I was on a budget just to clarify). They did as expected send me a substantial final bill of $575.00.
I contacted their accounting department, advised them I was recording the conversation and they did not hangup.
I spoke with "Angie" and although she spoke relativley clear english, I advsed her that I would be paying the entire bill in full, over a 5-month period to reduce the financial hardship of not paying it in full.
It was agreed this would be fine providing I sent in all dated cheques at once, again makes sense so I did this (I also have copies and bank statements showing they were cashed on the dates noted on the cheques).
Then on month 3, I started getting phone calls from Direct in-house collection department. Asking me to pay the interest on the account. I advised this was not part of the agreement with "Angie" at the time.
The collection department advised me they do not know of any agreement or of any "Angie" thus it must be my mistake.
So now they have cashed the last cheque, and on that amount shown above, have sent me a letter advising I now owe an additional $111.50 in "interest".
[redacted]
So, they are sending me to collections over $111.00, I refuse to pay them based on principals of THEY BROKE AN AGREEMENT, and I paid the account in full based on the INVOICED amount to me.

I moved to Alberta last year in November and have had nothing but issues with this company. And received my first bill of a very high amount so I phone them asking why. They put my account under investigation to see why. I call them countless times see where they were at with it and got told to stop calling we will contact u when it is resolved so I stopped calling. A year later I get called by collections that my account was set to. So I called them back and they said oh Ya sorry we didn't call u but the investigation was over in may. So then I was told that it would taken out of collection as it was their fault for not contacting me and that was on Dec 3. I was told it would be out by the 14th and they would call me to make payment arrangements for the amount owing. I heading as always so I phoned today Jan 4 and was told their is no record of my account being investigated and that I owe the money and theirs nothing they can do to help me. So because they never phoned me so I could pay it before collections now my credit has gone down as we are trying to buy a house and now cant. And they won't help me at all. And that's only the one of many issues I have been through with them. I will never use them as a company ever again. And I want to warn people about this company and not to use them.

I am so upset with direct energy ...I bought a house and requested to direct energy to transfer my account to new address on pacific date...I requested to them one month before I moved to My new house. After moving my new house 12 days after disconnect my electricity...I called direct energy and they saying I have electricity since july 27 2015 when I moved to new house . But epcor our local provider said they never received any requests from direct energy. Direct energy maaking me and epcor fool 3 days...finally I did transfer called with epcor and direct energy ...the lady from epcor kept saying if direct energy send any fax to us then we do connect power right way...but direct energy dont have a fax...what a joke...I openly saying dont become a customer direct energy..only deal with local companies...direct energy dont has any office where you should complaint or ralk to anyone...they dealing outside canada only on phone...I never give suggest to go with direct energy...

Yes...the annual spring door to door campaigns in my area. Direct Energy has assured me I am on a 'no contact' list, and they'd comply. Yesterday was the final straw as the doorbell rang yet again. I looked directly at the salesperson, made eye contact and shook my head "no" and he politely left. Thinking this was over, we set down to a rare family meal on our Saturday. Precisely at 6pm the doorbell rang yet again...dogs barking, babies crying and meal interruped so I answered the door. I asked him what time it was. He pretended to be shocked then looked at his watch and said 6pm. I asked him what time of the day this was. He shrugged. I informed him this is dinner time and he had been to my home earlier, knowing I was not interested. He said he had every right to be there and if I did not like it I should post signs. I asked to be off his list. Declined. I had to threaten trespassing before he would leave. So much for being nice. Why does one need to be nasty to be heard? Laws?

An unknown individual contacted this company to start up Direct Energy Regulated Services. Without contacting us, this company cancelled our existing service to our home. Even though we still live here and have not cancelled our service. How on earth was it cancelled without our information.

I had canceled my direct energy program (I was on a budget just to clarify). They did as expected send me a substantial final bill of $575.00.
I contacted their accounting department, advised them I was recording the conversation and they did not hangup.
I spoke with "Angie" and although she spoke relativley clear english, I advsed her that I would be paying the entire bill in full, over a 5-month period to reduce the financial hardship of not paying it in full.
It was agreed this would be fine providing I sent in all dated cheques at once, again makes sense so I did this (I also have copies and bank statements showing they were cashed on the dates noted on the cheques).
Then on month 3, I started getting phone calls from Direct in-house collection department. Asking me to pay the interest on the account. I advised this was not part of the agreement with "Angie" at the time.
The collection department advised me they do not know of any agreement or of any "Angie" thus it must be my mistake.
So now they have cashed the last cheque, and on that amount shown above, have sent me a letter advising I now owe an additional $111.50 in "interest".
[redacted]
So, they are sending me to collections over $111.00, I refuse to pay them based on principals of THEY BROKE AN AGREEMENT, and I paid the account in full based on the INVOICED amount to me.

In trying to resolve non billing related issues, dealing with direct energy is a very frustrating process. Although the attendants we talked to were positive and enthusiastic, their communication skills are extremely limited with discussions and wait times lasting an hour or more. Direct energy has absolutely refused to respond to any of our emails. With regards to setting up a solar powered micro generator in the province of Alberta, Direct Energy has refused to agree to confirm that it will support or allow it as our current retailer.

direct energy is the worst gas company to deal with as I just had a disconnection happen as they say I owe over [redacted] dollars and I just made a payment to them on june 20 2016 and I have not received a bill or any type of warning notice and this is very sickening after fighting with direct energy and atco gas to be told my service was shut off from an outside source as I was not home and they could not access my yard to get to the gas meter I dont see this very business like and would like to warn others they are very rude and dont take the time to listen instead they woould rather argue with u

I had canceled my direct energy program (I was on a budget just to clarify). They did as expected send me a substantial final bill of $575.00.
I contacted their accounting department, advised them I was recording the conversation and they did not hangup.
I spoke with "Angie" and although she spoke relativley clear english, I advsed her that I would be paying the entire bill in full, over a 5-month period to reduce the financial hardship of not paying it in full.
It was agreed this would be fine providing I sent in all dated cheques at once, again makes sense so I did this (I also have copies and bank statements showing they were cashed on the dates noted on the cheques).
Then on month 3, I started getting phone calls from Direct in-house collection department. Asking me to pay the interest on the account. I advised this was not part of the agreement with "Angie" at the time.
The collection department advised me they do not know of any agreement or of any "Angie" thus it must be my mistake.
So now they have cashed the last cheque, and on that amount shown above, have sent me a letter advising I now owe an additional $111.50 in "interest".
[redacted]
So, they are sending me to collections over $111.00, I refuse to pay them based on principals of THEY BROKE AN AGREEMENT, and I paid the account in full based on the INVOICED amount to me.

The worst customer service I've ever experienced. Was building a home and paying for two domiciles-they mixed up the billing address and I was late paying without knowing it. They shut down my service without any call or home visit while I was on holiday. I then had to pay for "re-connection fees". They denied any responsibility even though I was a customer for over 3 years and they mixed up the addresses. The manager was incredibly rude.