Direct Energy Solar

So far so goodEverything they said would happen, didReports show that the panels are performing exactly as expectedCustomer service has been excellentGood planning, execution, and follow-up

I reviewed proposals from several installers before choosing to go with Direct Energy Solar I was pleased with the sales process and the consultative approach relative to a few of the other companies I spoke with Once I moved forward, the Project Manager kept me up to date on the project installation The permit process took longer than anticipated, but I was routinely updated on the status The installation went great (loved the install team) and I've started to see a big reduction in my [redacted] bill Overall, happy with the process and would recommend Direct Energy

Our professional relationship with Direct Energy Solar in Massachusetts has been mixedSales and installation were excellentSERVICE TO FIX POST PRODUCTION ISSUES IS TERRIBLE! I did not want to write this review but now feel required to warn other peopleThe initial sales and installtion process was a five star ratingSince I have been upable to produce any solar energy for weeks withut getting any Service, my overall rating is a one starI spent a lot of money for the installation and am getting NOTHING out of it right now Our Sales and Installation processes was wonderful and possibly best-in-classThe salesman, Steve S [redacted] , gave us plenty of time and helped educate us on the whole solar processHe was fantasic and the primary reason we selected Direct Energy over the other companies with which we talkedThe installation team was fantasticThey had some issues with local building inspection and electical inspecton requirements and smoothly cleared these issues quicklyJohn D [redacted] was a great installation project lead, The system worked like a charm from July through mid-NovmeberOur electric bills were zero (producing more energy than we used) through September and minor (10% of original) in October Then we had to deal with the Service Department!!! THE SERVICE DEPARTMENT HAS BEEN A TERRIBLE EXPERIENCE!!! In mid-November our system stopped workingI reported this to Direct Energy, after finding it myself on November 24, They added us to the Service request queue As I write this on December 26, 2016, we still have not seen a service person or even had a service date scheduledI have called them a number of times and still do not have any service dateThis is ridiculousMy gut feel is that the company focus is on installations since that is where the cash flow comes fromThey have insufficient resources dedicated to service and repair BE WARNED.YES ,THEY SUPPLY SERVICE AS THEY STATE (I PRESUME)I AM JUST NOT SURE WHEN THE SERVICE MIGHT ACTUALLY HAPP{ENI will be lucky to get any service for a non-functioning system in the SAME YEAR that I requested itBAD, BAD, BADThis is patheticI feel that they are victims of their own sales and installation successTHEY CANNOT KEEP UP WITH SERVICE REQUESTSMy DIRECY ENERGY Solar System has produced ZERO Energy since the middle of November, a period of weeks,

I had a fantastic solar experience with Direct Energy Solar! Garrett, my install consultant, was very responsive and quickly pulled together a plan and quote for my projectAs soon as the weather improved after the long, snowy winter, the install team scheduled the install work and it was done within a couple daysThey handled all the communication and paperwork with my town so I didn't have to worry about a thingI've been so happy with my experience that I have even created a Facebook page to share my experience with others who might be interested ( [redacted] )Feel free to contact me via the Facebook page if you have any questions that I might be able to answer

Initial Business Response / [redacted] (1000, 16, 2015/11/25) */ HelloI spoke with [redacted] today(Nov24, 2015.) She said that she received her payment "about two weeks ago." I hope you could reflect that fact in your notes, please, to indicate that the company did provide her the relief she was seekingThank you (Also, please note that the address to which Revdex.com sent info is long out of dateOur current address is [redacted] XXXXXThank you.)

Poor I would not do business with this company We contacted Direct Energy Solar because a colleague recommended them We set a time for them to visit for an initial review They were to provide details based on our location, satellite photos, power use we provided, etc We took time off from work to meet the representative who did not arrive and did not call We called the company and were told to call the representative ourselves (rather than the company reaching their employee) When we called, the number provided was the wrong person minutes after the meeting time, the correct representative called to say condescendingly "don't worry, I checked my records and it was not your fault" (he had the time wrong, but didn't even apologize) Nor did he say he would be happy to reschedule He pulled up a record and told us that our roof was not well suited for solar panels We had already had this conversation with the representative who scheduled the visit the roof was no good but we have space on the lot that could be used if some trees were removed That was part of the original plan but the person who was supposed to advise us did not have that information nor did he have the capacity to make that recommendation himself In conclusion, the representative did not arrive, did not take ownership of the mistake, was rude and condescending, and was not able to perform the duties needed This may have been one ninny reflecting horribly on a terrific company or it may be one ninny representing a ninny of a company Either way, they will not get our business

Excellentstars!!! SALES- out of bids, the best valueSalesman pleasant, helpfulHe included electrical panel upgrade,arranged mosame as cash financing for the rebate portion, and took time to answer all my questionsINSTALLATION- Great communication with project lead who made sure he was present for all city inspections, handled all the city rebate red tape, and promptly addressed all issuesInstallation crew workmanship was top notch (Anaheim inspector commented to me that he was very impressed by the high quality of the installationIt was their first residential installation in this city) System was up and running a full month before projected datePERFORMANCE- Has been flawless since day 1..I love the " enlighten manager" monitor Because of the panels, I have not had an electric bill for monthsWith fed and city rebates I paid $13,for a $30,system, which in my case, I have calculated a year payback for the price of the systemAmazing!!! Thank you

Of the six solar companies I researched and got bids from, Direct Energy Solar was the best! They did everything they promised and my system is working perfectly I now pay only the basic service charge of $per month for my home's electricity I highly recommend them

The BEST Solar Energy Company I have ever worked with or spoken to for information about Solar Energy and the benefits for me as a customer!
I would highly recommend them to anyone who wants the most outstanding service and continued support after installation!
Their TEAM is one of the most professional and well trained individuals I have ever come across in my search for the right people to handle my solar energy concerns
I would give them the HIGEST rating possible

Initial Business Response /* (1000, 16, 2015/11/25) */
HelloI spoke with [redacted] today(Nov24, 2015.) She said that she received her payment "about two weeks ago." I hope you could reflect that fact in your notes, please, to indicate that the company did provide her the relief she was
seekingThank you
(Also, please note that the address to which Revdex.com sent info is long out of dateOur current address is [redacted] XXXXXThank you.)

Initial Business Response /* (1000, 16, 2015/11/25) */
Hello. I spoke with [redacted] today. (Nov. 24, 2015.) She said that she received her payment "about two weeks ago." I hope you could reflect that fact in your notes, please, to indicate that the company did provide her the relief she was...

seeking. Thank you.
(Also, please note that the address to which Revdex.com sent info is long out of date. Our current address is [redacted] XXXXX. Thank you.)

I work in the service industry and our company has a great set up and protocol. After my experience with Direct Energy and their representative, Mike I have changed several aspects of my day to day operation to mirror their operation.

From the sales meeting and then installation crew everyone did a great job, in temperatures in the low 20's the crew worked all day and was thoughtful and left the property in the same condition as when they arrived.

If you are looking for a stand up company to handle your property and make your priorities their priorities I wouldn't recommend anyone else.

So far so good. Everything they said would happen, did. Reports show that the panels are performing exactly as expected. Customer service has been excellent. Good planning, execution, and follow-up.

I had a very positive experience with Direct Energy Solar. The estimated price was correct and the service was very good. There was one short detail on the installation of "critter guards" to keep squirrels form the wires. Now I am not paying electric bills.

Made an appointment to get a quote salesman never showed called the next day apologizing decided to give them another chance made another appointment never showed again if this is the way they treat their customers before you give them money how are they going to treat you after and need warranty work

We recently installed solar on our home. From start to finish we had a great experience. Our salesman was extremely knowledgeable and incredibly responsive to our questions. The install process was painless. We've had solar for 3 months now and the first two months our electric bill was zero and this month it was only about twenty dollars. Going solar with Direct Energy has been a wonderful experience. This system will pay for itself in no time.

I reviewed proposals from several installers before choosing to go with Direct Energy Solar. I was pleased with the sales process and the consultative approach relative to a few of the other companies I spoke with.

Once I moved forward, the Project Manager kept me up to date on the project installation. The permit process took longer than anticipated, but I was routinely updated on the status.

The installation went great (loved the install team) and I've started to see a big reduction in my [redacted] bill.

Overall, happy with the process and would recommend Direct Energy.

Our professional relationship with Direct Energy Solar in Massachusetts has been mixed. Sales and installation were excellent. SERVICE TO FIX POST PRODUCTION ISSUES IS TERRIBLE! I did not want to write this review but now feel required to warn other people. The initial sales and installtion process was a five star rating. Since I have been upable to produce any solar energy for 6 weeks withut getting any Service, my overall rating is a one star. I spent a lot of money for the installation and am getting NOTHING out of it right now.
Our Sales and Installation processes was wonderful and possibly best-in-class. The salesman, Steve S[redacted], gave us plenty of time and helped educate us on the whole solar process. He was fantasic and the primary reason we selected Direct Energy over the other companies with which we talked. The installation team was fantastic. They had some issues with local building inspection and electical inspecton requirements and smoothly cleared these issues quickly. John D[redacted] was a great installation project lead,
The system worked like a charm from July through mid-Novmeber. Our electric bills were zero (producing more energy than we used) through September and minor (10% of original) in October.
Then we had to deal with the Service Department!!! THE SERVICE DEPARTMENT HAS BEEN A TERRIBLE EXPERIENCE!!! In mid-November our system stopped working. I reported this to Direct Energy, after finding it myself on November 24, 2016. They added us to the Service request queue.
As I write this on December 26, 2016, we still have not seen a service person or even had a service date scheduled. I have called them a number of times and still do not have any service date. This is ridiculous. My gut feel is that the company focus is on installations since that is where the cash flow comes from. They have insufficient resources dedicated to service and repair.
BE WARNED.. .YES ,THEY SUPPLY SERVICE AS THEY STATE (I PRESUME). I AM JUST NOT SURE WHEN THE SERVICE MIGHT ACTUALLY HAPP{EN. I will be lucky to get any service for a non-functioning system in the SAME YEAR that I requested it. BAD, BAD, BAD. This is pathetic. I feel that they are victims of their own sales and installation success. THEY CANNOT KEEP UP WITH SERVICE REQUESTS. My DIRECY ENERGY Solar System has produced ZERO Energy since the middle of November, a period of 6 weeks,.

I had a fantastic solar experience with Direct Energy Solar! Garrett, my install consultant, was very responsive and quickly pulled together a plan and quote for my project. As soon as the weather improved after the long, snowy winter, the install team scheduled the install work and it was done within a couple days. They handled all the communication and paperwork with my town so I didn't have to worry about a thing. I've been so happy with my experience that I have even created a Facebook page to share my experience with others who might be interested ([redacted]). Feel free to contact me via the Facebook page if you have any questions that I might be able to answer.

Poor I would not do business with this company.

We contacted Direct Energy Solar because a colleague recommended them. We set a time for them to visit for an initial review. They were to provide details based on our location, satellite photos, power use we provided, etc. We took time off from work to meet the representative who did not arrive and did not call. We called the company and were told to call the representative ourselves (rather than the company reaching their employee). When we called, the number provided was the wrong person. 90 minutes after the meeting time, the correct representative called to say condescendingly "don't worry, I checked my records and it was not your fault" (he had the time wrong, but didn't even apologize). Nor did he say he would be happy to reschedule. He pulled up a record and told us that our roof was not well suited for solar panels. We had already had this conversation with the representative who scheduled the visit the roof was no good but we have space on the lot that could be used if some trees were removed. That was part of the original plan but the person who was supposed to advise us did not have that information nor did he have the capacity to make that recommendation himself.

In conclusion, the representative did not arrive, did not take ownership of the mistake, was rude and condescending, and was not able to perform the duties needed. This may have been one ninny reflecting horribly on a terrific company or it may be one ninny representing a ninny of a company. Either way, they will not get our business.