Our Revdex.com Response: Dear Ms [redacted] We are sorry for your inconvenienceWe notice that we refunded your credit card $and applied same to the carrier fee, which you matched - thank you, in order to hustle things alongWe're glad that worked but are chagrined that your battery arrived dead and gas tank near emptyWe will be sure to have a conversation with the driver about being more professional in the futureWe hope you are enjoying your Jeep Grand Wagoneer in the pleasant Florida weather Best Regards, [redacted] Direct Express Auto Transport [redacted] San Anselmo CA ***Dear [redacted] You may respond to this complaint via my email address [redacted] since the complaint is closed at this timeOnce response is received, I will re-open this complaint and submit your responsePlease include your complaint ID# [redacted] Your Revdex.com has recently changed the way we process complaintsThe notice sent to you has NOT been reviewed by Revdex.com prior to sendingIf you feel this notice was sent in error, or appears to be against Revdex.com’s guidelines for complaint processing please contact us using the information listed belowRevdex.com received a complaint about your businessRevdex.com understands that there are two sides to every dispute, and we have not pre-judged the validity of this claimThis is your opportunity to address your concerns of your customer and to rebuild the trust that first brought you together in this transactionRevdex.com seeks to help businesses and consumers resolve their disputes, whether or not they are accredited with Revdex.com The complaint was submitted on 7/26/and was assigned an ID of [redacted] How do I take care of this?Your Revdex.com is requesting a written response to this complaint within the next calendar days Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a member of the Revdex.com If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left If this complaint was received via postal mail, please state your position in a letter and fax or mail to Revdex.comAll responses will be copied to the complainant.What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolutionRemember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation Please understand that the complaint content and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerRevdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a response?If you do not respond promptly to this complaint, it may be closed as Unanswered This may result in a substantially lower rating with Revdex.com, which could adversely influence potential customers What can I expect to happen next?Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns If they continue to express dissatisfaction, the case will be reviewed by Revdex.com staff to determine if the remaining concerns warrant an additional response The overall standard applied in the review process is: Did the company act in good faith, and did it do everything it could have reasonably been expected or responsible to do to resolve the issue?We look forward to helping you and your customer work toward an amicable resolutionSincerely, [redacted] CUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Tampa , FL ***Daytime Phone: ( [redacted] E-mail: [redacted]
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autotransportdirect.com
We are sorry that Dr*** *** is dissatisfied with the serviceThere was no "promised date" of delivery because we cannot and do
not guarantee shipping datesEverything is an estimationA best guess that's usually pretty close to rightAlmost all our other customers understand that and you would think a medical doctor would as wellThe carrier was delayed because of a mechanical breakdown and that is just bad luckI'm sure the medical profession also has its share of unlucky breaksWe wish Dr*** lots of luck in Las Vegas
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bad luck with this shipper cost me $The company is to blameComparing the medical profession to shipping cars reflects a great deal of ignorance on the part of whoever came up with this responseSuch comparisons aside they don't have a good explanation for their pitiable customer serviceIf bad luck could wish away all problems customers like myself will continue to be unlucky and unscrupulous business practices like this will flourish
We are sorry that Ms*** is still holding a grudge but we feel she has unreasonable expectationsShe at first entered her order on June 30th and things progressed in this manner:
6/Date Available 6/as a Running (operational) vehicle --- on 7/Date Available changed to 7/by the customer ---- on 7/Date Available changed to 7/by the customer ---- on 7/Vehicle Assigned a Carrier (Yea!) Estimated Pick up Date 7/and Deliver 7/12. As of this point we are way ahead of schedule because the vehicle was only made available 7/---- on 7/Carrier cannot pickup vehicle because it is NON-RUNNING a misrepresentation by the customer---- on 7/customer *** *** confirms the car is Non-Running and agrees to non-running extra charge of $but is angry about itNothing we can do about that, non-runners are $extra---- on 7/we refund $to customer and apply same to carrier fee to help customer, which works! ---- on 7/Another Carrier Assigned with Estimated pickup 7/and Delivery 7/(very normal) ---- Note: Non-Runners usually take longer than Runners ---- on 7/the carrier informs that the customer wants to pay with a personal check and refuses to accept it, fearing the customer will put a stop payment on itWe agree with carrier because Ms*** had been informed in writing to make payment with Money Order or Cash---- Customer *** is a flight attendant and cannot pay and accept delivery until she returns from Philadelphia trip ---- Carrier keeps car on their lot until she returnsSo you see Revdex.com, customer *** *** misrepresented her vehicle condition and then made things difficult thereafterNo further credit refund is due herTwo sides to every story, right?
Complaint: ***I am rejecting this response because:
I want a refund for th damage done to my vehicleOf course I hold a grudge that my vehicle was returned to me in such terrible conditions, not to mention lateI selected "non running" on the transport so that no one would go inside the vehicle because I was weary about the entire process, low and behold I was rightThe original delivery date that was posted turned out to be a different dateSo yes, as a flight attendant, I took off work for that SPECIFIED date, and then my car never cameI could not just fly down last minute with no noticeIt's called workThis resulted in a delay on my end because I was not expecting for the delivery to be on a date other than what was specifiedFurthermore, even with a late delivery and all the bumps along the way that would have been fine had I not received my vehicle in such poor conditionTHIS is why I want a refundI have pictures from the interior, along with work gloves and trash that was left inside my vehicleWhat kind of company deals with such unprofessional people? Do you even know the carriers you work with?? I should have listened to the yelp reviewsYou're an infantile man running a scam business using unprofessional drivers who refuses to take responsibility but rather blames the poor feedback on a "stock declining company that pays its users." I had to shell out over $dollars from a repair shop due to problems with my car upon delivery that the mechanic told me looked intentionally doneI have receipts and my mechanics information to vouch forNow I have no way of knowing how those damages came to beAll I do know is that they were not there prior to delivery, and when I finally did receive my vehicle it was completely trashed on the insideTHAT is why I want my refundNot due to lateness of delivery, but due to complete lack of professionalismI would never wish for someone to have to stress about shipping their vehicle cross country only to find it trashed when it finally arrivesI will do everything on my po er to make people aware of what they're in for with this company
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/31) */
We remember customer *** *** very well because she consumed a tremendous amount of time with our customer service representatives and the carrier as wellIn essence, because a driver quit his job halfway through the route, Ms***'s
delivery was delayed several days while the carrier rounded up another driver to finish the jobBoth the carrier and ourselves made an offer to knock a little off the shipping fees for her inconvenience, even though we do not promise shipping datesThis would have been no different than if the truck broke downPeople do not get free shipping when there are delays because there is tremendous expense involved shipping vehiclesWe regret the delay as well but think the customer is being unreasonable in her demands
The customer, Mr***, did not immediately report damageThat is a statement as he well knowsHe reported it the next morning via email which denied the carrier an opportunity to address any issue while in his presence and the vehicle as wellAll customers are advised to note any physical
damage upon deliveryMr*** *** failed to do that and is now blaming everyone but himselfAt no time did Mr*** call us to discuss his complaint which he readily admits, "is not major damage"Having signed the vehicle inspection report upon delivery stating no damage, Mr*** now changes his position and expects others to take him at his wordBut we learn the value of that when Mr*** falsely claims he reported it immediately, which he clearly did notWe wish Mr*** well and encourage him in the future to follow proper procedure
Our Revdex.com Response:
Dear Ms***
We are sorry for your inconvenienceWe notice that we refunded your credit card $and applied same to the carrier fee, which you matched - thank you, in order to hustle things alongWe're glad that worked but are chagrined that your battery
arrived dead and gas tank near emptyWe will be sure to have a conversation with the driver about being more professional in the futureWe hope you are enjoying your Jeep Grand Wagoneer in the pleasant Florida weather
Best Regards,
*** ***Direct Express Auto Transport *** *** *** ***San Anselmo CA ***Dear *** *** You may respond to this complaint via my email address *** since the complaint is closed at this time. Once response is received, I will re-open this complaint and submit your responsePlease include your complaint ID# ***. Your Revdex.com has recently changed the way we process complaintsThe notice sent to you has NOT been reviewed by Revdex.com prior to sendingIf you feel this notice was sent in error, or appears to be against Revdex.com’s guidelines for complaint processing please contact us using the information listed belowRevdex.com received a complaint about your business. Revdex.com understands that there are two sides to every dispute, and we have not pre-judged the validity of this claimThis is your opportunity to address your concerns of your customer and to rebuild the trust that first brought you together in this transactionRevdex.com seeks to help businesses and consumers resolve their disputes, whether or not they are accredited with Revdex.com. The complaint was submitted on 7/26/and was assigned an ID of* How do I take care of this?Your Revdex.com is requesting a written response to this complaint within the next 10 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a member of the Revdex.com If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left If this complaint was received via postal mail, please state your position in a letter and fax or mail to Revdex.com. All responses will be copied to the complainant.What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. Please understand that the complaint content and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerRevdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a response?If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with Revdex.com, which could adversely influence potential customers. What can I expect to happen next?Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by Revdex.com staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and did it do everything it could have reasonably been expected or responsible to do to resolve the issue?We look forward to helping you and your customer work toward an amicable resolution. Sincerely,*** ** *** *** *** ***
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:*** *** *** * *** *** Tampa , FL ***Daytime Phone: (*** ***E-mail: ***
Our Revdex.com Response: Dear Ms [redacted] We are sorry for your inconvenienceWe notice that we refunded your credit card $and applied same to the carrier fee, which you matched - thank you, in order to hustle things alongWe're glad that worked but are chagrined that your battery arrived dead and gas tank near emptyWe will be sure to have a conversation with the driver about being more professional in the futureWe hope you are enjoying your Jeep Grand Wagoneer in the pleasant Florida weather Best Regards, [redacted] Direct Express Auto Transport [redacted] San Anselmo CA ***Dear [redacted] You may respond to this complaint via my email address [redacted] since the complaint is closed at this timeOnce response is received, I will re-open this complaint and submit your responsePlease include your complaint ID# [redacted] Your Revdex.com has recently changed the way we process complaintsThe notice sent to you has NOT been reviewed by Revdex.com prior to sendingIf you feel this notice was sent in error, or appears to be against Revdex.com’s guidelines for complaint processing please contact us using the information listed belowRevdex.com received a complaint about your businessRevdex.com understands that there are two sides to every dispute, and we have not pre-judged the validity of this claimThis is your opportunity to address your concerns of your customer and to rebuild the trust that first brought you together in this transactionRevdex.com seeks to help businesses and consumers resolve their disputes, whether or not they are accredited with Revdex.com The complaint was submitted on 7/26/and was assigned an ID of [redacted] How do I take care of this?Your Revdex.com is requesting a written response to this complaint within the next calendar days Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a member of the Revdex.com If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left If this complaint was received via postal mail, please state your position in a letter and fax or mail to Revdex.comAll responses will be copied to the complainant.What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolutionRemember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation Please understand that the complaint content and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerRevdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a response?If you do not respond promptly to this complaint, it may be closed as Unanswered This may result in a substantially lower rating with Revdex.com, which could adversely influence potential customers What can I expect to happen next?Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns If they continue to express dissatisfaction, the case will be reviewed by Revdex.com staff to determine if the remaining concerns warrant an additional response The overall standard applied in the review process is: Did the company act in good faith, and did it do everything it could have reasonably been expected or responsible to do to resolve the issue?We look forward to helping you and your customer work toward an amicable resolutionSincerely, [redacted] CUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Tampa , FL ***Daytime Phone: ( [redacted] E-mail: [redacted]
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@autotransportdirect.com
We are sorry that Dr*** *** is dissatisfied with the serviceThere was no "promised date" of delivery because we cannot and do
not guarantee shipping datesEverything is an estimationA best guess that's usually pretty close to rightAlmost all our other customers understand that and you would think a medical doctor would as wellThe carrier was delayed because of a mechanical breakdown and that is just bad luckI'm sure the medical profession also has its share of unlucky breaksWe wish Dr*** lots of luck in Las Vegas
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bad luck with this shipper cost me $The company is to blameComparing the medical profession to shipping cars reflects a great deal of ignorance on the part of whoever came up with this responseSuch comparisons aside they don't have a good explanation for their pitiable customer serviceIf bad luck could wish away all problems customers like myself will continue to be unlucky and unscrupulous business practices like this will flourish
We are sorry that Ms*** is still holding a grudge but we feel she has unreasonable expectationsShe at first entered her order on June 30th and things progressed in this manner:
6/Date Available 6/as a Running (operational) vehicle --- on 7/Date Available changed to 7/by the customer ---- on 7/Date Available changed to 7/by the customer ---- on 7/Vehicle Assigned a Carrier (Yea!) Estimated Pick up Date 7/and Deliver 7/12. As of this point we are way ahead of schedule because the vehicle was only made available 7/---- on 7/Carrier cannot pickup vehicle because it is NON-RUNNING a misrepresentation by the customer---- on 7/customer *** *** confirms the car is Non-Running and agrees to non-running extra charge of $but is angry about itNothing we can do about that, non-runners are $extra---- on 7/we refund $to customer and apply same to carrier fee to help customer, which works! ---- on 7/Another Carrier Assigned with Estimated pickup 7/and Delivery 7/(very normal) ---- Note: Non-Runners usually take longer than Runners ---- on 7/the carrier informs that the customer wants to pay with a personal check and refuses to accept it, fearing the customer will put a stop payment on itWe agree with carrier because Ms*** had been informed in writing to make payment with Money Order or Cash---- Customer *** is a flight attendant and cannot pay and accept delivery until she returns from Philadelphia trip ---- Carrier keeps car on their lot until she returnsSo you see Revdex.com, customer *** *** misrepresented her vehicle condition and then made things difficult thereafterNo further credit refund is due herTwo sides to every story, right?
Complaint: ***I am rejecting this response because:
I want a refund for th damage done to my vehicleOf course I hold a grudge that my vehicle was returned to me in such terrible conditions, not to mention lateI selected "non running" on the transport so that no one would go inside the vehicle because I was weary about the entire process, low and behold I was rightThe original delivery date that was posted turned out to be a different dateSo yes, as a flight attendant, I took off work for that SPECIFIED date, and then my car never cameI could not just fly down last minute with no noticeIt's called workThis resulted in a delay on my end because I was not expecting for the delivery to be on a date other than what was specifiedFurthermore, even with a late delivery and all the bumps along the way that would have been fine had I not received my vehicle in such poor conditionTHIS is why I want a refundI have pictures from the interior, along with work gloves and trash that was left inside my vehicleWhat kind of company deals with such unprofessional people? Do you even know the carriers you work with?? I should have listened to the yelp reviewsYou're an infantile man running a scam business using unprofessional drivers who refuses to take responsibility but rather blames the poor feedback on a "stock declining company that pays its users." I had to shell out over $dollars from a repair shop due to problems with my car upon delivery that the mechanic told me looked intentionally doneI have receipts and my mechanics information to vouch forNow I have no way of knowing how those damages came to beAll I do know is that they were not there prior to delivery, and when I finally did receive my vehicle it was completely trashed on the insideTHAT is why I want my refundNot due to lateness of delivery, but due to complete lack of professionalismI would never wish for someone to have to stress about shipping their vehicle cross country only to find it trashed when it finally arrivesI will do everything on my po er to make people aware of what they're in for with this company
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/31) */
We remember customer *** *** very well because she consumed a tremendous amount of time with our customer service representatives and the carrier as wellIn essence, because a driver quit his job halfway through the route, Ms***'s
delivery was delayed several days while the carrier rounded up another driver to finish the jobBoth the carrier and ourselves made an offer to knock a little off the shipping fees for her inconvenience, even though we do not promise shipping datesThis would have been no different than if the truck broke downPeople do not get free shipping when there are delays because there is tremendous expense involved shipping vehiclesWe regret the delay as well but think the customer is being unreasonable in her demands
The customer, Mr***, did not immediately report damageThat is a statement as he well knowsHe reported it the next morning via email which denied the carrier an opportunity to address any issue while in his presence and the vehicle as wellAll customers are advised to note any physical
damage upon deliveryMr*** *** failed to do that and is now blaming everyone but himselfAt no time did Mr*** call us to discuss his complaint which he readily admits, "is not major damage"Having signed the vehicle inspection report upon delivery stating no damage, Mr*** now changes his position and expects others to take him at his wordBut we learn the value of that when Mr*** falsely claims he reported it immediately, which he clearly did notWe wish Mr*** well and encourage him in the future to follow proper procedure
Our Revdex.com Response:
* How do I take care of this?Your Revdex.com is requesting a written response to this complaint within the next 10 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a member of the Revdex.com If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left If this complaint was received via postal mail, please state your position in a letter and fax or mail to Revdex.com. All responses will be copied to the complainant.What should I include in my response?Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. Please understand that the complaint content and your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerRevdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.What will happen if I do not submit a response?If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with Revdex.com, which could adversely influence potential customers. What can I expect to happen next?Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by Revdex.com staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and did it do everything it could have reasonably been expected or responsible to do to resolve the issue?We look forward to helping you and your customer work toward an amicable resolution. Sincerely,*** ** *** *** *** ***
Dear Ms***
We are sorry for your inconvenienceWe notice that we refunded your credit card $and applied same to the carrier fee, which you matched - thank you, in order to hustle things alongWe're glad that worked but are chagrined that your battery
arrived dead and gas tank near emptyWe will be sure to have a conversation with the driver about being more professional in the futureWe hope you are enjoying your Jeep Grand Wagoneer in the pleasant Florida weather
Best Regards,
*** ***Direct Express Auto Transport *** *** *** ***San Anselmo CA ***Dear *** *** You may respond to this complaint via my email address *** since the complaint is closed at this time. Once response is received, I will re-open this complaint and submit your responsePlease include your complaint ID# ***. Your Revdex.com has recently changed the way we process complaintsThe notice sent to you has NOT been reviewed by Revdex.com prior to sendingIf you feel this notice was sent in error, or appears to be against Revdex.com’s guidelines for complaint processing please contact us using the information listed belowRevdex.com received a complaint about your business. Revdex.com understands that there are two sides to every dispute, and we have not pre-judged the validity of this claimThis is your opportunity to address your concerns of your customer and to rebuild the trust that first brought you together in this transactionRevdex.com seeks to help businesses and consumers resolve their disputes, whether or not they are accredited with Revdex.com. The complaint was submitted on 7/26/and was assigned an ID of
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:*** *** *** * *** *** Tampa , FL ***Daytime Phone: (*** ***E-mail: ***