Direct In Home Service

I spoke to the customer for the first time after the the complaint had been submitted. I assured him that any issue's with the engine would be taken care of at no expense to him. In addition, I had spoken to the installer and assured him that all time and expense incurred by him will also be covered...

by my business. The initial contact was made with an employee who did not handle the situation correctly. I have since reprimanded the employee and informed him that this conduct is unacceptable. I have since spoken to the customer on several occasions and I believe that he is satisfied with the effort that we are putting forth.