Direct Light Limited LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution was satisfactory to me Even though they are not telling the entire truth But, I am satisfied with the way they handled my complaint Regards, [redacted] ***

The below paragraph WAS NOT on the web page when I ordered the product from them IF it had been I wouldn't have ordered from them The paragraph below looks like it had been recently added not on the original web page design You will need to go to the web page to see what I mean.Offer Details This special offer sends you a full day supply of *** Advanced Wrinkle MoisturizerYou just have to pay for the shipping chargeIf not satisfied you must cancel within days or you will be charged the full price of per bottleYou can cancel your membership at anytime by calling *** or sending an email to ***I called to see about a refund and was denied I explained to them about the paragraph looking like it had been recently been added NO Comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory to me.   Even though they are not telling the entire truth.  But, I am satisfied with the way they handled my complaint.
Regards,
[redacted]

Dear Revdex.com,Thank you for notifying us regarding this matter.  We have confirmed that the customer placed two trial orders on 5/7/17.  As part of each trial order, customers must first agree to our terms and conditions, which clearly express the length of the trial and what will be charged...

when.  They also clearly explain what the customer needs to do in order to avoid being charged.  Unfortunately, it is beyond our control whether or not the customer fully reads these terms before proceeding with the order.The terms that the customer has copied and pasted into her complaint are a clear representation of a portion of our terms and conditions, and are always available on our website.Even though we are not required to do so once the expiration date has passed, we issued full refunds for both products to the card used to pay for the original order, on 7/7/17, the same day she filed this complaint.  The customer should have already seen her refunds by now -- please let us know if she has not.We will now consider this matter closed but remain available to answer any further questions.Sincerely,[redacted] Customer Support