DIRECT MAYTAG INC

Thanks for the message*** and I have been in contact a number of times, I have him scheduled to come in so we can meet, discuss and review the bumperHe will be set up with alternative transportation at no charge while we evaluate the scenarioThe repair was done almost years ago so
everyone is on the same page regarding why we need to see the car

Hello ***, we apologize that the offered resolution was not to satisfactionThe situation is an occurrence which does happen on vehicles within a similar age/mileage categoryWe appreciate your business and am glad that you enjoyed working with the staff per your previous feedback
despite your dissatisfaction with the outcomeWe hope you have many years of enjoyment with your STI, it is a great vehicleYou can call me at any time to discuss. Best, *** ***, ###-###-####

Business stands by their original offer made to the consumer

The letter attached will be mailed to the customer today.

We apologize that the resolution the customer proposed and we executed is no longer satisfactory. The vehicle passed all inspections and met all Wisconsin state requirements at time of sale. With no obligation to do so, we attempted to help with the issue in question well after the vehicle was out...

of the dealership's possession. We are glad that the customer found a vehicle that meets their needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business' original offer of a $500.00 refund (from 3/14/18) is not satisfactory.  We have been going back and forth for six weeks regarding this matter and no progress has been made.  I will only accept a refund in the amount of $703.84.  That amount will almost cover my cost for the parts the technician broke.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [redacted] Sommer is unwilling to admit that his employee(s) lied to us in order to facilitate a Glasscoat sale. He simply deflects and talks about the product, which I may have purchased had any of his employees been able to confirm the statement that the government had changed the paint specs for all car manufacturers to require them to use water-based paint. Revdex.com expects me to give a “truthful account of my experience with the business.” I can only assume Revdex.com expects the same of the businesses they rate. Apologizing for “what I mentioned” is an ambiguous, perfunctory, and hollow attempt to not openly admit and apologize for his employee's lie.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yeah, I bet you're sorry for all the horror we went through.  But you're not sorry that you stole $2000 from us, nor are you sorry that you spent our money on a nice vacation for you and your family.  I'm also very happy that you're happy that we found another vehicle elsewhere.  As a matter of fact, it's such a nice vehicle (as compared to the one you sold us for MORE money) that we're planning to store it winters and are now in the market for another vehicle.  Guess where we WON'T be buying another truck from...we actually found one on your website - which was exactly what my husband is looking for.  But, said,"no...it's not worth the risk.  They don't stand behind what they sell."And NO...keeping the car (which gave me the total willies every time I got behind the wheel) or selling it to some other innocent person - was NOT an option.  I'm not like you...I couldn't take money from someone and sleep at night after selling a car like that.Glad you're happy.And I'm also glad I found a decent car dealership to purchase another Mustang from - one that doesn't have dead rodents or poop or bugs...
Regards,
[redacted]

Hi [redacted], I've tried emailing you and calling you to review. The mileage was an internal typo on our part and was corrected immediately. Other than that one message you received in error, there is nothing else needed to correct the typo. We know the correct miles, you have the correct miles, our...

office manager added an extra digit which is why you received the communication. You can call me at anytime ###-###-####. Sincerely, [redacted]

Hello,Once again, we are very sorry about the situation. When the vehicle came in on trade, the issue mentioned did not come up to three different parties: the manager who appraised the vehicle, the technician who inspected the vehicle and the person who detailed the vehicle prior to the vehicle being delivered to the customer. Regardless of this, we did respond to the customer's requests immediately when the issue appeared, which was well after the vehicle was out of our possession. We attempted to fix the issue because we wanted to satisfy the customer and have them continue [redacted]hip. At the customer's request we purchased the vehicle back, we didn't have to nor did they need to sell it to us. If the customer wanted to pursue a private party sale, trade it in elsewhere, or discontinue [redacted]hip of the vehicle in some other manner in an attempt to achieve a different outcome, they certainly had the option to do so, and this would have been appreciated from the dealership's standpoint as well. We are glad that the customer found other transportation and hope it serves them well for many years.

Hello, we responded, addressed and resolved this issue. Princess was provided the service she requested. We appreciate her business, and hope that we have retained a customer for the future. Best, [redacted], Sommer's Automotive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need something in writing, like on their letterhead, a paper letter stating my correct mileage. I have not received this is in e-mail format, written format or voice mail format. All I have received is calls to call them back. After all this trouble I need it in writing should I sell my 2016 Subaru I need written proof.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.] Grant Sommers assisted me with and resolved my problem and concern regarding my vehicle purchased. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted], thanks for your comments and I apologize for what you have mentioned. We have gone back and forth a few times with some information on the current state of automotive paints from manufacturers and why Simoniz Glass Coat, an international product, is a solid protective coating to keep...

paint exteriors looking fresh and new. I don't believe that my 3rd party answers have satisfied his questions regarding manufacturer paints, so we have just assumed that he will not purchase the product. Many customers do purchase it, many don't, it's totally up to the consumer. Simoniz has additional information about automotive paints, they could be reached directly as well to discuss the product. Many dealerships offer the product and can apply it, so if down the road you do decide to apply it, you can take it to your local dealership or we can provide some assistance on where you could go to have it done. We hope you enjoy your Subaru and let us know if there is anything else we can do. Best, [redacted] ###-###-####