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Direct Network Communication INC.

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Direct Network Communication INC. Reviews (1)

Review: Dear Mr. [redacted]

I’ve been with [redacted] more than 6 years, since retirement. Was getting to be more that I could afford of $112- per month.

Stephen [redacted] had come by the house before and I don’t know much about him but later a [redacted] office told me that they were a reputable company.

Some time later Mr. [redacted] come by again and this time I said yes. Everything was fine even though I like [redacted] remote much better. About 5 months later Mr. [redacted] stopped by, said he was selling home security systems for $50-per month and IF I would take one for three years, he would lock me into [redacted] for nine additional; dollars per month for 2 years and hook me up with a different deal at that time. Entire process was done in one day. I have 4 signatures on a computer pad and was sent contract via email, 8 pages in small print. A lot of assertive clauses followed by cancellation clauses.

Too much time past and unable to contact Mr. [redacted]. I became ill at ease and traveled to Direct Network on Kansas in Modesto. They disconnected Mr. [redacted] and gave me this disclaimer. We decieded my best option was to re-up with [redacted] as it had not been turned off.

I want to cancel the home security because I do not need it, [redacted] already credited my account for the other charges.Desired Settlement: I want to cancel the home security because I do not need it, [redacted] already credited my account for the other charges.

Business

Response:

Dear Mr. [redacted] is an independent contractor who we worked with last year. We began receiving phone calls from concerned customers about his demeanor, we also noticed a change in his behavior. It got to the point where he couldn't come into the office sober. we kindly informed him that his service were no longer required, he was able to find an alarm dealer to work with, and to the best of our knowledge, another satellite dealer as well.We began receiving phone calls from our customers in early May, they would claim to have signed up with [redacted] for satellite, with the promise of saving money. Not only was he unable to save them money, but left them owing hundreds of dollars in early cancellation fees. We contacted [redacted] and [redacted] to have [redacted] put on the blacklist, in an attempt to prevent him from pulling this scam on other people, but unfortunately the damage had already been done. Our company spent over five hundred dollars sending our customers a Buyer Beware letter warning them of his scam. we have also instructed victims to call the police and fill out a police report, here are a few examples:San Joaquin County Sheriff case# [redacted]Modesto City Police case# [redacted]The pending case in Modesto is in regards to nearly $30,000 in stolen funds. we are working with multiple police agencies, in an attempt to get this criminal off of the streets. we have been successful in helping our victimized customers terminate their new satellite contracts with no early-termination fees. Unfortunately for Mr. [redacted] he is going to have to get a hold of [redacted] in regards to his alarm system, Direct Network Communications is not an alarm dealer.If there is anything we can do in the future to help, don't hesitate to let us know.[redacted]CEO at Direct Network Communications

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Description: Cable Networking, Television - Cable, CATV & Satellite, Telephone & Television Cable Contractors, Cable TV, Internet & Telephone Installation Service

Address: 1343 McHenry Ave, Modesto, California, United States, 95350

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