Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
When I initially filed a complaint with the Revdex.com, the business stated: KOnline has already initiated a chargeback with their bank As such, we are not able to issue any sort of refund until the process is complete through the merchant processor This is a technical limitation through our credit card processor
As such, I decided not to pursue the chargeback so that Direct Outbound would initiate a refund
Now they are changing their tuneFigures! What an unethical company
Direct Outbound was initially contracted on May 30, with the intent of handling base level support (not higher tier) for KOnline's student registration portal We discussed in all emails and calls that this would be initial level helpdesk support, with all higher level calls being
passed on to the internal team Agents were selected as a part of our helpdesk team in order to handle this, and trained Many calls did involve more advanced support, in which case a ticket was entered Startup was delayed, but we set up FTP access for call recordings that were uploaded to our system as well as an email sent confirming this No email was "doctored", however if the email was caught by spam filters it would make sense if they did not receive the login We had re-forwarded the credentials to log in several times.
Our higher-level technical support agents were offered, however this is at a different pricing tier Ms*** wanted base level helpdesk, which is what was offered The cost of support was $per month of support Direct Outbound maintains that we provided quality service, and any poorly performing agent was removed from handling KOnline calls
Direct Outbound does not sell diet pills of any kind, Direct Outbound is simply a contract customer service and fulfillment center As such, we have included a court order displaying that comments or accusations regarding diet pills and Direct Outbound are defamatory
KOnline has already initiated a chargeback with their bank As such, we are not able to issue any sort of refund until the process is complete through the merchant processor This is a technical limitation through our credit card processor
Direct Outbound Services LLC considers the matter closed at this time. The merchant processor and bank determined that Direct Outbound acted in accordance with the contract, and evidence submitted was sufficient to verify this. Direct Outbound makes every effort to work with all clients to assist their customers in the best way possible, and apologizes that the client feels that this was unsatisfactory. However, Direct Outbound followed all training material as instructed, provided all recordings, and offered solutions to problems including removing agents the client was not satisfied with.
Accusations of "scam" against Direct Outbound have been litigated in Federal court and by court order have been found to be untrue and defamatory.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
When I initially filed a complaint with the Revdex.com, the business stated: KOnline has already initiated a chargeback with their bank As such, we are not able to issue any sort of refund until the process is complete through the merchant processor This is a technical limitation through our credit card processor
As such, I decided not to pursue the chargeback so that Direct Outbound would initiate a refund
Now they are changing their tuneFigures! What an unethical company
Direct Outbound was initially contracted on May 30, with the intent of handling base level support (not higher tier) for KOnline's student registration portal We discussed in all emails and calls that this would be initial level helpdesk support, with all higher level calls being
passed on to the internal team Agents were selected as a part of our helpdesk team in order to handle this, and trained Many calls did involve more advanced support, in which case a ticket was entered Startup was delayed, but we set up FTP access for call recordings that were uploaded to our system as well as an email sent confirming this No email was "doctored", however if the email was caught by spam filters it would make sense if they did not receive the login We had re-forwarded the credentials to log in several times.
Our higher-level technical support agents were offered, however this is at a different pricing tier Ms*** wanted base level helpdesk, which is what was offered The cost of support was $per month of support Direct Outbound maintains that we provided quality service, and any poorly performing agent was removed from handling KOnline calls
Direct Outbound does not sell diet pills of any kind, Direct Outbound is simply a contract customer service and fulfillment center As such, we have included a court order displaying that comments or accusations regarding diet pills and Direct Outbound are defamatory
KOnline has already initiated a chargeback with their bank As such, we are not able to issue any sort of refund until the process is complete through the merchant processor This is a technical limitation through our credit card processor
Direct Outbound Services LLC considers the matter closed at this time. The merchant processor and bank determined that Direct Outbound acted in accordance with the contract, and evidence submitted was sufficient to verify this. Direct Outbound makes every effort to work with all clients to assist their customers in the best way possible, and apologizes that the client feels that this was unsatisfactory. However, Direct Outbound followed all training material as instructed, provided all recordings, and offered solutions to problems including removing agents the client was not satisfied with.
Accusations of "scam" against Direct Outbound have been litigated in Federal court and by court order have been found to be untrue and defamatory.
Thank you