Direct Outdoor Supply

Review: I brought my airsoft gun in to buy a battery for it and the owner offered to "test" it for me. I heard the gun fire, so I know it worked, he then came back and told me it didn't have "good compression" and it probably just needed a small part replaced and it would only cost me 25-30$ at the most. I gave him my contact info in case he encountered any problems. Four days later I called him and he told me I owed him over 100$, 90 of which was for labor because he had to "clean sand out of it". He never called to okay this charge and I absolutely believe he is lying about how long it took him to clean the gun, because even an amateur could look up a youtube video and do that job in fifteen minutes. This guy is a scam artist, he lied to me about what needed to be done and it cost me double what I even paid for the gun. I am absolutely disgusted with the way he treats his customers and I will definitely never give him any of my business again. Not only was he dishonest about the services provided but the order system he uses wont let me create a useable account to even view my order receipt.Desired Settlement: I want my money back for the fraudulent labor charges.

Business

Response:

To whom it may concern,

We have spoken to Mr. [redacted] about his concern and have reassured him of the work performed on his rifle to his satisfaction. In addition as a courtesy, we have issued a gift certificate to Mr. [redacted] to compensate for the difference in quoted labor versus billed time. We look forward to exceeding Mr. [redacted]'s expectations when he visits our store in the future.

Sincerely,

Owner - Precision Airsoft

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9592843, and find that this resolution is satisfactory to me.

Regards,