May 14, [redacted] Dear Ms***, This letter is in response to a complaint filed against our organization recently Our Manager directly contacted the customer and was able to resolve the issue quickly and amicably We have since explained to our personnel how to properly handle a similar situation from happening again As stated in our customer’s conversation with our Manager, the customer looks forward to renting from us again in the near future If you have any questions whatsoever, please do not hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Executive Assistant to the President SPDI/Superior, Inc.###-###-####
May 14, [redacted] Dear Ms***, This letter is in response to a complaint filed against our organization recently Our Manager directly contacted the customer and was able to resolve the issue quickly and amicably We have since explained to our personnel how to properly handle a similar situation from happening again As stated in our customer’s conversation with our Manager, the customer looks forward to renting from us again in the near future If you have any questions whatsoever, please do not hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Executive Assistant to the President SPDI/Superior, Inc.###-###-####