Direct Protection Security

Initial Business Response / [redacted] (1000, 22, 2015/09/11) */ Received business response via email on 9/11/15: To Whom It May Concern, Thank you for your emailAfter careful examination and an investigation, we found that this matter has been resolvedThe customer, [redacted] ***, was contacted today to confirm that her issue was resolvedWe also offered the customer a rebate for one month free for all the inconvenience If you have any further questions about this customer, please reply to this email Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 24, 2015/09/16) */

Initial Business Response / [redacted] (1000, 8, 2016/01/05) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com To Whom It May Concern, We have sent the customer her Nest device via the post office and she should be receiving it within the next 3-daysWe have also spoken to the Sales Representative and reprimanded him for his lack of customer service in regards to the promises made to the customerWe apologize for the inconvenience this has caused and hope this will resolve the issue

2/5/ ADT and DIRECT PROTECTION SECURITY INC 

Well, sadly what many friends told me and what I heard on TV appears to be correct about ADT: they are the worst!

My father always told me that the combination of being [redacted] and being a [redacted] is the deadliest combination that a person or company could possibly haveSadly, my experience with ADT showed me a perfect combination of both of these terrible attributes!

After weeks of meetings, tens of e-mails back and forth, signed contracts (not just by the salesman, but I had also asked for his boss to sign - sadly not that it actually made any difference!), and what now has turned out to be lie after lie and/or [redacted] after [redacted] , I am currently no better off then when they first contacted me.

The mechanic that was going to be responsible for the change over to the new ADT system just left my house after telling me that it would take too much time to actually do what they had committed to do, which is simply change from an outdated system to a current system ...no more and no less

The crazy ( [redacted] ?) part is that I made sure that this very same mechanic had come over to my house BEFORE I would sign any contract to make sure that the salesman wasn't simply doing what salesmen often do, and that is to say whatever they need to say in order to get the deal

Now if I wanted to spend more money I am sure the story would be different, because the problem was not a technical problem but rather an issue of time and therefore money! The irony is that I told them what my current alarm company had told me about the challenges that they would be facing, however they kept saying don't worry ( [redacted] --***--both???) until they finally said that I was correct.

So in my opinion I now agree with what I have been told about ADT and will never deal with these people again, the rest is up to you out thereIf people finally wise up about companies such as ADT they will have to change there practices or hopefully be forced out of business

Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ To Whom It May Concern, We are sorry that our customer [redacted] is dissatisfied with our servicesWe recently communicated with Ms [redacted] upon her initial complaint to us about the issues she was having that her contract clearly lays out all the information in regards to her ADT account and servicesWe gave Ms [redacted] the option of having six months of free service via a rebate check of $or we could cancel the account with no balance due as long as we could go and remove the system from her residenceMs [redacted] wished to cancel her account and we explained that we must be able to remove the system and equipment in order to cancel her service due to the fact that she did not complete her contractual agreement Again, we are deeply regretful that Ms [redacted] is not happy with our serviceWe advised the customer that she should continue with her contract and receive our six months free rebate for monthsIf she is still unpleased with our service she would be able to cancel at that time with no penalty and keep all equipment Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Direct Protection Security withdrew from my checking account (without my consent) on 12/2/13, $ Customer [redacted] paid for DPS equipment installation on 9/6/13: $ Amount of months free that should have been rebated as promised by Direct Protection Security sales repper contract: $ $353.94-$176.97=$(Rebate still owed by ADT to customer [redacted] ***) Monthly cost as promised to customer by DPS representative per contract: $ Monthly cost DPS is demanding customer pay: $ $58.99-$34.99= $ Compromise to come half way: $(34.99+$12) I will agree to pay $starting in April of after ADT issues me a refund check of $(rebate owed by DPS to customer) OR If DPS chooses to issue credit of $177.00, I will make payments accordingly for remaining months If DPS refuses to abide by its own contract, I have no other option but to sue DPS for breach of contract Thank you [redacted] ***

Initial Business Response /* (1000, 9, 2015/05/08) */
Received business response via email on 5/8/15.kb
I have tried to contact Mr*** several times and he is never available to speak
Thank You,
*** ***
Regional Manager
Direct Protection Security
(XXX)XXX-XXXX -
Office
Initial Consumer Rebuttal /* (2000, 11, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/01/05) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
To Whom It May Concern,
We have sent the customer her Nest device via the post office and she should be receiving it within...

the next 3-5 days. We have also spoken to the Sales Representative and reprimanded him for his lack of customer service in regards to the promises made to the customer. We apologize for the inconvenience this has caused and hope this will resolve the issue.

Initial Business Response /* (1000, 22, 2015/09/11) */
Received business response via email on 9/11/15:
To Whom It May Concern,
Thank you for your email. After careful examination and an investigation, we found that this matter has been resolved. The customer, [redacted], was contacted...

today to confirm that her issue was resolved. We also offered the customer a rebate for one month free for all the inconvenience.
If you have any further questions about this customer, please reply to this email.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 24, 2015/09/16) */

Initial Business Response /* (1000, 5, 2015/04/28) */
The customer entered into a contract with the following company who handled the sale and installation of the system.
DIRECT PROTECTION SECURITY
2145 ELKINS WAY STE B
BRENTWOOD, CA XXXXX-XXXX
XXX-XXX-XXXX
Please forward this...

on to the correct company.
Final Business Response /* (1000, 15, 2015/05/11) */
I spoke to Mr. [redacted] explained to him the monthly differences and took care of his garage side door for him. He is now happy.

Initial Business Response /* (1000, 5, 2014/03/11) */
To Whom It May Concern,
We are sorry that our customer [redacted] is dissatisfied with our services. We recently communicated with Ms. [redacted] upon her initial complaint to us about the issues she was having that her contract clearly lays...

out all the information in regards to her ADT account and services. We gave Ms. [redacted] the option of having six months of free service via a rebate check of $353.94 or we could cancel the account with no balance due as long as we could go and remove the system from her residence. Ms. [redacted] wished to cancel her account and we explained that we must be able to remove the system and equipment in order to cancel her service due to the fact that she did not complete her contractual agreement.
Again, we are deeply regretful that Ms. [redacted] is not happy with our service. We advised the customer that she should continue with her contract and receive our six months free rebate for 15 months. If she is still unpleased with our service she would be able to cancel at that time with no penalty and keep all equipment.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Direct Protection Security withdrew from my checking account (without my consent) on 12/2/13, $176.97
Customer [redacted] paid for DPS equipment installation on 9/6/13: $299.00
Amount of 6 months free that should have been rebated as promised by Direct Protection Security sales rep. per contract: $353.94
$353.94-$176.97=$177 (Rebate still owed by ADT to customer [redacted])
Monthly cost as promised to customer by DPS representative per contract: $34.99
Monthly cost DPS is demanding customer pay: $58.99
$58.99-$34.99= $24
Compromise to come half way: $46.99 (34.99+$12)
I will agree to pay $46.99 starting in April of 2014 after ADT issues me a refund check of $177.00 (rebate owed by DPS to customer) OR
If DPS chooses to issue credit of $177.00, I will make payments accordingly for remaining 15 months.
If DPS refuses to abide by its own contract, I have no other option but to sue DPS for breach of contract.
Thank you.
[redacted]

Initial Business Response /* (1000, 22, 2015/09/11) */
Received business response via email on 9/11/15:
To Whom It May Concern,
Thank you for your email. After careful examination and an investigation, we found that this matter has been resolved. The customer, [redacted], was...

contacted today to confirm that her issue was resolved. We also offered the customer a rebate for one month free for all the inconvenience.
If you have any further questions about this customer, please reply to this email.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 24, 2015/09/16) */

Initial Business Response /* (1000, 8, 2016/01/05) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
To Whom It May Concern,
We have sent the customer her Nest device via the post office and she should be receiving it...

within the next 3-5 days. We have also spoken to the Sales Representative and reprimanded him for his lack of customer service in regards to the promises made to the customer. We apologize for the inconvenience this has caused and hope this will resolve the issue.

2/5/2015

ADT and DIRECT PROTECTION SECURITY INC.



Well, sadly what many friends told me and what I heard on TV appears to be correct about ADT: they are the worst!

My father always told me that the combination of being [redacted] and being a [redacted] is the deadliest combination that a person or company could possibly have. Sadly, my experience with ADT showed me a perfect combination of both of these terrible attributes!

After weeks of meetings, tens of e-mails back and forth, signed contracts (not just by the salesman, but I had also asked for his boss to sign - sadly not that it actually made any difference!), and what now has turned out to be lie after lie and/or [redacted] after [redacted], I am currently no better off then when they first contacted me.

The mechanic that was going to be responsible for the change over to the new ADT system just left my house after telling me that it would take too much time to actually do what they had committed to do, which is simply change from an outdated system to a current system ...no more and no less. 

The crazy ([redacted]?) part is that I made sure that this very same mechanic had come over to my house BEFORE I would sign any contract to make sure that the salesman wasn't simply doing what salesmen often do, and that is to say whatever they need to say in order to get the deal. 

Now if I wanted to spend more money I am sure the story would be different, because the problem was not a technical problem but rather an issue of time and therefore money! The irony is that I told them what my current alarm company had told me about the challenges that they would be facing, however they kept saying don't worry ([redacted]--[redacted]--both???) until they finally said that I was correct.

So in my opinion I now agree with what I have been told about ADT and will never deal with these people again, the rest is up to you out there. If people finally wise up about companies such as ADT they will have to change there practices or hopefully be forced out of business.