Direct SAT USA

Review: There were many choices above that fit my complaints about this company. First of all, today is the third day I have waited for service. The first day no one came. The second day they said I wasn't home but I was. Today, the third day, they waited until ten minutes before time was up to get here to tell me that the tech couldn't come but this other guy was here and to tell me I didn't have the signal needed....despite the fact that my neighbor who is 12 inches away from has a signal. While I was on the phone with the supposed supervisor, the tech left, the supervisor hung up on me when I asked for his name and address and everyone only goes by their first names in this company.....[redacted] was the one that was here, [redacted] was someone I talked to who didn't have time for me because he was driving (a supposed supervisor), and [redacted] is a supervisor who also doesn't have a last name! To say I am frustrated and angry is a huge understatement! I have never sent a complaint to the Revdex.com! I AM FURIOUS!Desired Settlement: I WANT 100% COMPLETE REFUND OF ANYTHING I HAVE PAID THUS FAR AND I WANT EVERYONE IN [redacted] COUNTY TO KNOW OF THEIR HORRIBLE SERVICE!

Business

Response:

We have had a suoervisor out to determine line of site availability. It has been confirmed that there is line of site from the roof. The local office has left several messages trying to make customer contact to inform the customer of our findings. We can install the system on the roof, but we need to verify that the customer has landlord permisson to have it installed at that location.