Direct Security LLC

[redacted] signed a year ADT contract for monitoring We initialed everything exactly as listed on the contractAll of her complaints are claims she said were made to her verbally She has no proof of this I do have the signed contract which is legal and binding We have honored our terms of the contract - she needs to honor hers Any changes to the contract must be in writing.Thanks, [redacted]

[redacted] signed a 3 year ADT contract for monitoring.  We initialed everything exactly as listed on the contract. All of her complaints are claims she said were made to her verbally.  She has no proof of this.  I do have the signed contract which is legal and binding.  We...

have honored our terms of the contract - she needs to honor hers.  Any changes to the contract must be in writing.Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because: I [redacted] did not receive the service that was offered to me. I can honestly say that I was given false information from [redacted] who came to my door and stated he was from [redacted] & not [redacted]. [redacted] also told me as I stated that he was going to use my neighborhood to inquire on how many burglaries were involved in my area to offer me a low monthly service, instead he was using my credit without my consent. This promotion was also for a a camera that was suppose to work off wifi with my phone, but that is not the service I received, because the tech guy name [redacted] could not get the camera that came with the promotion, or alarm system to work 3 days in a row, then [redacted] was suppose to come out a 4th time, and [redacted] did a no call no show after so many days passed. When I called [redacted] upset about this, I was told by [redacted] that I had to speak to a [redacted] with [redacted], in which I was never told about, all along I am suppose to be dealing with [redacted] in my mind. So I do not agree that I was given the service I deserved. On top of all that, [redacted] with [redacted] told me this was a 10 month service, and now I am being told its a 3 year service??? This is so not true about a 3 year service. I spoke to an [redacted] with [redacted] and she apologized to me telling me I had 30 days to cancel. It's all stated on my contract as well that I have 30 days to cancel.  All equipment has been completely disconnected from my home before the 30 days, because I am so upset with a company who is not the company they say they are, and I do not like dealing with a company who misinforms their customers about their service, just to get business. I work too hard for my money.  Please help me. Thank You.
Regards,
[redacted]