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I was very happy of this guy that came and fix my washer very proud of his service thank you for your hard work
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations.
Seems like a great company! They were extremely prompt and the service repairman was very professional and did a great job!
Thank you very much for your feedback Valerie. Working with such a committed company has taught me the importance of staying accountable and communicating proactively through the process. Looking forward to working with you again in the future.
Very professional and honest service. They called us to let us know their eta . The tech was honest about the work needed and very polite. I look forward to doing future buisness
Thanks for your feedback on the service we done to you. Receiving customers thoughts on our services help us to grow as a company and develop solutions thath truly fulfill our clients needs.
luis r***, with premium, was superb. prompt. knowledgable. very pleasant. solved our dishwasher issue quickly + fair charges. I can highly recommend premium repair to friends & neighbors and anyone else who needs appliance repair.
Our team would like to thank you as our customer for giving us a wonderful opportunity to service you. It is our desire to keep you satisfied with our services. You are our inspiration in doing our very best. Thank you and remember; we value our customer.
To whom it may concerned
Premium repair is a very unprofessional; the lady Yanira is the worse she is no help very immature.
She gave Lowes fails information when tech came out for the second time to check the stove. Lowes voided my warranty because of this unprofessional person.
Yanira claimed we were using a range that was diagnosed as a Hazard range.
Due to her poorly report Its been a month I’ve been without a range. I spoke to her several times and all she did was have me back in forth with Lowes, When this whole time Yanira lied to Lowes and I.
She stopped taking my calls I had to call from different numbers and leave her voicemails.
I learned my lesson. I will NEVER buy from Lowes nor have unprofessional people come out.
They are a LG recommended service company. They come out and take the $150 minimum service fee and then never return with the parts to fix the problem. Total scam. These people are crooks. This is theft. I will sue them in small claims court to teach them a lesson.
Technician contact tech support and they pin point that the wire was broken off because it was stretch out. need to order fan motor and go back to replace it . Fan motor was order 03/12/2019 and its special order .Customer called very upset treating that if tech didn't call back he was going to call LG and complaint. Tech called and spoke with wife made arrangements to go back on March 29, 2019 between 1-5pm . Once he called back they advise him that they were rejecting the services . Yet our company does charge $150.00 for the service inspection and customers are aware very they are schedule to have a tech go out.
Complaint: ***
I am rejecting this response because: We had to file a complaint and call from different phone numbers to receive a response from the business almost 3 weeks after the technician left the house. There was not a “stretched” wire. The tech literally unplugged the main board and plugged it back in. The refrigerator has never been repaired before. It was new in 2011. This business continues to misrepresent the facts. They are a scam.
read the complaints on Yelp.
Regards
Good morning ,
Tow who it may concern and dear customer Mr. Thank you for your email. We take our customers problems seriously and are glad to hear back form you. As a person in charge of the office I'm not sure what really occur in your home but I do know that you did not call from different numbers to get me to answer you. Yet if you want your refund I am more than welcome to refund you back. Thank you.
I requested a tech to service my gas oven that was overheating. I was told it was a $150 charge to come out and it included labor. The tech comes takes the oven a part. He says he found the issue and was going to order the part and we'd hear back the same day. He wouldn't take our payment but said he'd return. The day passed and nothing was heard. So the next day I call the company to follow up and the receptionist says their system was down and she'd call me back in 10 min. Hours went by and no call and no answer after I called multiple times. Finally I text the tech on his phone. He says he couldn't find the part it's discontinued and he can't fix the oven. At this point I'm confused so I call around to other shops and they tell me the mentioned part is available and easy to come by and they didn't believe the tech couldn't find it. So finally I call the office back and the receptionist answers. I explain to her and question why the tech didn't complete the job. She says I can't say why but he refuses to come back to your residence. Now I'm really confused...so I said excuse me what do you mean, was there a problem. Why won't he come back? Her response I can't say why. Finally I get home and my oven won't come on at all. This was never an issue and my oven definitely came on before that tech touched it. I believe the tech damaged my stove and didn't take my payment nor want to return to my house because he knew of the damage he caused. Now they're avoiding my calls all together.
Good Morning,
To whom it may concern, As we aware we do deliver services to all appliances and also have the right to refuse services at times were the technician feels that its necessary. Technicians do arrive back at the office after 5:00 pm to do all paperwork needed and its until the following day that we contact customers back with prices for parts ect. and to reschedule or put back on schedule. Mrs*** kept on calling non stop threatening us that we were not going to stop hearing from her and that we would know that she had contacted the Revdex.com and who ever else to investigate and that we need to give her a call immediately. If our technician tell us that he refuses to go back and explains why we don't send them back or any other tech from the company. The technician took look at the unit he also took a picture of the serial / model number. From the picture that he took you can see how the unit looks filthy dirty, possible reason why the unit does not work. Although Mrs*** never mention that her unit had stop working until I advise her that were were not going to continue service to her. Thats the reason the technician didn't charge her anything for going over. Then she backfired at us saying that her unit no longer works. She never mention that to us over the phone. She left it on a voice mail at 7:23 pm 10/09/2018 . We are not paying anything to her because the technician didn't damage her unit at all. And for the reason on refusing services she's calling us a Fraud Company. I do apologize for the inconvenience.
Complaint***
I am rejecting this response because: I was unaware at the time that my oven was no longer working until I made it home yesterday and checked it. Yes I did call several times because you left a job unfinished and didn't bother to contact me and say why. Obviously as I stated before you all were avoiding me because your tech must have known that he had done something wrong. And the dirt has nothing to do with it so try again. As I stated before to you when I booked the appointment my over was overheating but it was definitely still working. So all of a sudden after your guy leaves and refuses to return, mind you after saying he would return, my oven just completely stops working. There were no threats, I said I would have you investigated and that's what I'm doing. All you need to do is fix whatever it is that you broke to make my oven not come on at all. I don't need nor want you to replace the part you stated needed to be repaired in the beginning, but you do need to repair what ever your tech broke. And yes you are a fraud company. The fact that the tech just leaves and says he'd return but we never hear from you all until I have to basically hunt a human down to talk to someone, yes it says a lot about your company. And for the tech to refuse service for no reason at all is another red flag. The environment was not unsafe and you have no excuse to not have completed the service call besides knowing that you broke my oven.
I do apologize for this huge incovenice but when the technician arrive the father of Mrs*** was there present and the oven never turn on. Unit was not heaitng. Were not going to send out the technician back. As mention before the technician refuses to go back do to the reason that he tried his best to test out the unit and notice that there was cockroaches and cockroaches feces in the main board and back of the unit. We all know ash if the units are not clean and they have this type of matter going on then units will eventually stop working. This is not the first case that we refuse to go back to a customer with a similar situation.
This is the absolute worst company to try to communicate with. My dryer went out a couple of weeks ago and I've been trying to communicate with this company since then. The operator is extremely rude and condescending and will not hesitate to hang up on you. She talks over you when you're trying to explain your situation and she refuses to listen to you. The first time she hung up on me DURING our conversation so I called back, I called back 3 times and each time she hung up on me without even saying 'hello'. And this is even before the technician came out to look at our dryer. How can I trust a company who hires such horrible people with horrendous customer service. I cannot recommend this company solely based on the customer interaction with their operator. She's just an operator and she can't even get that right.
Came on site to repair dryer, was advised 2 week turn around time to order parts. After two weeks had passed and no call from Premium Repair we reached out. They stated no parts had been ordered yet and the case was closed. After the receptionist, Anita *** was very rude, and hung up on us - we attempted to call back to get her managers name and number. She refused and even said *** you" and hung up.
Good Afternoon to whom it may concern. This Customer called 9 times in a repeatedly aggressive manner screaming and demanding names and phones numbers would cut me off when trying o asked for his number. Customer kept on calling until I advise him to please stop calling if he was going to continue with his aggression and being vulgar knowing the the had already been set up with an alternative company. He even called Lowes multiple times said that he was going to get us out of business. When we order parts they to take anything from 3 to 5 business days no more than that unless they have to be special order. I also contact the Lowes service provider and spoke to them and they agree that the customer needs to stop the calls and that they were going to notate well his account. if service was provided back on February 09, 2018 why wait almost 3 weeks to call back for parts. No customer waits that long to get their unit working.
To whom it may concern,
Anita hung up on my wife and myself multiple times. It would have not taken 9 phone calls if she had picked up, and given her managers name and number like I asked clearly and calmly the first time we spoke. After the 4th call she said ***" to me and hung up. Not once did I raise my voice, say anything vulgar, or threaten her. Every time I did speak with her I asked her, "Can I please get your managers name and number". She refused on every attempt. I would never be afraid or withhold my direct supervisors information because I have never treated a customer the way Anita treated us. I do think the way she has treated us, and lied on this Revdex.com review, she should 100% without a doubt lose her job.
We waited 2 weeks to hear back from your company because we were told by your technician the replacement parts would take 2 weeks to arrive. We had no idea that you had closed the case and did not order any parts. What customer does not get followed up with after 2 weeks is what I want to know. I follow up with my clients on a daily / weekly basis as needed. We waited because we are patient, calm, and were told a specific date that you failed to deliver on.
Please leave this Revdex.com review open and if there is any chance to get her manager on the phone, I would love to have a calm and civil discuss with them about Anita and how she is negatively impacting the image of their business.
From the F rating to the Revdex.com to the <2 on Yelp; you would think they would be being over backwards to please customers to try and improve their reputation. The customer is always right and you should learn to treat them that way!
PR representative attempted to repair faulty electronics on my LG refrigerator but was unsuccessful after several attempts. I also was charged an initial service charge and an additional fee for an other part. Still, the fridge was not working properly. The rep then suggested that the problem must be in the electronics and he will look into the matter and let me know how to proceed. I made several calls to find out what is going to happen. However, I never received a call back with a status report or what to do next. Two weeks past without a call or message. I eventually had to buy a new fridge. This is obviously not professional and would not recommend this company to anybody.