Direct Source 9

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ *SEE ATTACHED [redacted] Received Via Fax September 28, Revdex.com Reference # [redacted] To Whom It May Concern: The customer came in on 9/16/and wanted to know if his trimmer was doneWe told him no & that we were waiting on the ok from the estimate that we called ion timesWe told him that if he ok'd the work today 0/15/2015) that he could pick hid trimmer up on the 16th of SeptemberHe said that he would think about it & let us knowThen on the 16th of September he comes in and makes a scene and thinks that we should just give him the trimmerWe told him that when someone wants an estimate on a piece of equipment, we will not repair it until the customer ok's it Sincerely, Tri County Service Howe Road Kent, Ohio 330-673-0255Phone [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We brought in our weedwhacker in early July (estimate)We ckd on ,it ckd on it and ckd on it we were verbally told thatthey hadn't gotten to it yet Now its August , no we have never gotten an estimate and why when we called about the whacker in August were we told that they still had not gotten to it In Septmber we go to pick it up (about weeks after he initial drop off and were tod about the estimate and when questioned on just forgetting , was told that it would cost us to get it back broken The rudeness was not as much my husband as the customer service rep that was so rude , no customer service !! The rudeness is obvious in their reply to us Final Business Response / [redacted] (4000, 9, 2015/10/16) */ *SEE ATTACHED [redacted] Received on 10/15/via fax: October 15, To Whom It May Concern; Sorry the customer feels this way, but the 1st message we left was on August 5th at 1:pmSometimes the customer forgets about the equipment, especially since we were having a drought at that timeWe do not repair any unit that the customer wants an estimate on until the customer ok's the estimateHe could already had his trimmer back the next day when he came in on the 15th of September We did what we were told by the customer, that he wants a estimate before repairing unit Sincerely, Tri County Service 330-673-

Initial Business Response /* (1000, 5, 2015/09/29) */
*SEE ATTACHED*
Received Via Fax
September 28, 2015
Revdex.com
Reference #[redacted]
To Whom It May Concern:
The customer came in on 9/16/203.5 and wanted to know if his trimmer was done. We told him no & that we were...

waiting on the ok from the estimate that we called ion 3 times. We told him that if he ok'd the work today 0/15/2015) that he could pick hid trimmer up on the 16th of September. He said that he would think about it & let us know. Then on the 16th of September he comes in and makes a scene and thinks that we should just give him the trimmer. We told him that when someone wants an estimate on a piece of equipment, we will not repair it until the customer ok's it.
Sincerely,
Tri County Service
11215 Howe Road
Kent, Ohio 44240
330-673-0255Phone
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We brought in our weedwhacker in early July (estimate). We ckd on ,it ckd on it and ckd on it . we were verbally told thatthey hadn't gotten to it yet . Now its August , no we have never gotten an estimate and why when we called about the whacker in August were we told that they still had not gotten to it . In Septmber we go to pick it up (about 9 weeks after he initial drop off and were tod about the estimate and when questioned on just forgetting , was told that it would cost us to get it back broken
The rudeness was not as much my husband as the customer service rep that was so rude , no customer service !! The rudeness is obvious in their reply to us
Final Business Response /* (4000, 9, 2015/10/16) */
*SEE ATTACHED*
Received on 10/15/2015 via fax:
October 15, 2015
To Whom It May Concern;
Sorry the customer feels this way, but the 1st message we left was on August 5th 2015 at 1:39 pm. Sometimes the customer forgets about the equipment, especially since we were having a drought at that time. We do not repair any unit that the customer wants an estimate on until the customer ok's the estimate. He could already had his trimmer back the next day when he came in on the 15th of September 2015. We did what we were told by the customer, that he wants a estimate before repairing unit.
Sincerely,
Tri County Service
330-673-0255