Direct Source

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I informed [redacted] of a missing radiator back in July of 2014, he told me on June 6th, when he went to look for my radiator in July of he said he found no other parts there besides my washer fluid reservoirWhen my car finally had a new long block put in, in November of 2014, on 11/19/after having talked to [redacted] on the phone about missing parts my mechanic found were missing when he was putting the engine back together, I emailed [redacted] the list of the parts missing and my mechanic's information [redacted] told me on the phone to send him the list and he would go and see if they were thereI never heard back from himSo I drafted a letter and sent it to [redacted] , but the Google address wasn't a good address and it came back, only after having been in the mail for almost two monthsSo I finally sent the letter through email in May of [redacted] heard about my first missing parts within a few weeks of my bringing the car home and then within several months of my car coming home I had the engine fixed and in the process found out there were parts missing and informed himThis is not the first time [redacted] has known of missing partsIf a large part such as a radiator could be so easily missed why not my belts and bolts and housings then? A radiator is quite largeIn conclusion, if a large car part could be so easily missed then why not the other partsAnd how would I know if my parts were in my car or not because I didn't have them put the broken engine back togetherRegards, [redacted]

We stand by our original response. -The customer's vehicle DOES in fact have a chip - THIS INFORMATION CAME FROM OUR *** REPRESENTATIVECustomer took vehicle to another repair shop and that repair shop called *** to submit a claimThe technician from that repair facility told *** that there was a chip*** has covered over $in repairs on this vehicleThe transmission repair got declined because of the chip, not because of the wheels, tires and leveling kitIf there had been no chip, *** would have covered the repairThe representative from *** told our dealership that the truck was reported with a chip from another repair facilityWe will not be refunding the amount of the warrantyThe customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00)Also, the customer became beligerant to our management team, therefore we asked him to leave

As per our last response, we are not willing to change our position on this concern

Mr*** brought his vehicle in on May 24th 2014. His vehicle had an overheating issue, He authorized tear down and inspection, but elected to not perform any repairs with usAll of the parts from his vehicle were put in boxes in his vehicle when his vehicle was
towed out of our dealershipWe feel due to the amount of time that has past since we have seen Mr***'s vehicle, And we are hearing about this over a year later, we feel that we are not responsible for lost or damaged parts. *** *** *** Service Manager

The customer's vehicle DOES in fact have a chip.  Customer took vehicle to another repair shop and that repair shop called [redacted] to submit a claim.  The technician from that repair facility told [redacted] that there was a chip.  [redacted] has covered over $7800.00 in repairs on this vehicle. ...

The transmission repair got declined because of the chip, not because of the wheels, tires and leveling kit.  If there had been no chip, [redacted] would have covered the repair.  The representative from [redacted] told our dealership that the truck was reported with a chip from another repair facility.  We will not be refunding the amount of the warranty.  The customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00).  Also, the customer became beligerant to our management team, therefore we asked him to leave.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed [redacted] of a missing radiator back in July of 2014, he told me on June 6th, 2015 when he went to look for my radiator in July of 2014 he said he found no other parts there besides my washer fluid reservoir. When my car finally had a new long block put in, in November of 2014, on 11/19/2014 after having talked to [redacted] on the phone about missing parts my mechanic found were missing when he was putting the engine back together, I emailed [redacted] the list of the parts missing and my mechanic's information. [redacted] told me on the phone to send him the list and he would go and see if they were there. I never heard back from him. So I drafted a letter and sent it to [redacted], but the Google address wasn't a good address and it came back, only after having been in the mail for almost two months. So I finally sent the letter through email in May of 2015. [redacted] heard about my first missing parts within a few weeks of my bringing the car home and then within several months of my car coming home I had the engine fixed and in the process found out there were parts missing and informed him. This is not the first time [redacted] has known of missing parts. If a large part such as a radiator could be so easily missed why not my belts and bolts and housings then? A radiator is quite large. In conclusion, if a large car part could be so easily missed then why not the other parts. And how would I know if my parts were in my car or not because I didn't have them put the broken engine back together. Regards, 
[redacted]

If our truck had a chip, then it was sold to us by Tim’s with a chip.  I spoke with our mechanic and he said there is NO chip in our truck.  Our mechanic and Eric called [redacted] together and [redacted] stated the only reason the claim was denied was because of the oversized tires and confirmed that there is NO chip in our truck.  [redacted] also stated that Tim’s should never have sold us this warranty.  It was a mistake of Tim’s to sell us the warranty.  I have called [redacted] once and Eric has called four times and [redacted] states the only reason the claim was denied was because of the oversized tires.  Tim’s is lying about the chip to try and cover THEIR mistake.  We tried to cancel the warranty right after purchasing the truck and they refused to cancel it and now they won’t stand behind the warranty they sold to us.